BMW of Arlington - Service Center

Love the service I get every time I walk in the door. I either get a loaner car or the service time is very short. I feel like a queen. either get a loaner car or the service time is very short. I feel like a queen. More

My experience with Moritz BMW was excellent. I purchased a BMW X5 two years ago and when some issues arose with my car, they listened to my concers and worked with me to get everything in working order. I a BMW X5 two years ago and when some issues arose with my car, they listened to my concers and worked with me to get everything in working order. I couldn't have asked for more. I definitely recommend this dealership and when the need arises for another car, I'm coming back. More

I have been a customer of Mortiz BMW since 1998. I have always had excellent service And have been treated very well. I would recommend this dealership anytime. always had excellent service And have been treated very well. I would recommend this dealership anytime. More

This is my first experience with BMW and the service department is HORRIBLE. They are unfriendly, and make promises they don't keep. They had my car for nearly a month and I was called about its progres department is HORRIBLE. They are unfriendly, and make promises they don't keep. They had my car for nearly a month and I was called about its progress maybe 3 times. Richard Fincher is an idiot. Also, they would not honor the extended warranty that we purchased for tire protection. It was purchased from the Moritz Dealership. The protection ran out a little less than a year from the time we purchased it (due to the amount of tire tread still on the tires - this was not explained to us when we purchased it - wy would we purchase protection for tires that would last less than 10K miles????). What a scam. We paid $800 for the "tire protection plan" when we purchased the CPO BMW and it got us absolutely nothing...when I brought in a tire with a nail in it they said the tire was too worn to be covered by the "protection plan." Don't fall for the protection plan and don't have your car serviced at Mortiz. More

I've had all my service performed through Moritz. My service adviser has always been a great help and is the reason I take my car there. Any time I've had any issues with service, he's been accommodati service adviser has always been a great help and is the reason I take my car there. Any time I've had any issues with service, he's been accommodating and helps me out. He's friendly and pleasant to work with. More

The team at Mortiz is simply amazing. They "get it." They're professional. They are not blowing smoke or trying to upsell. They know their product inside and out. The only thing that I'd change is it." They're professional. They are not blowing smoke or trying to upsell. They know their product inside and out. The only thing that I'd change is to have their service center open earlier so that I can drop off the car on the way to work. More

Work performed on my Mini was done instantly, with professionalism and a sense of care for my problems. My service agent was very "tuned" in to making my experience very satisfactory. During the short professionalism and a sense of care for my problems. My service agent was very "tuned" in to making my experience very satisfactory. During the short wait, we were offered beverages and a very nice waiting area with an HD tv. It was a comfortable visit from start to finish. More

My son bought his first BMW from Doug Mayberry in 2003. He was so impressed with Doug and his new previously owned vehicle, I purchased one also about 3 months later. I have purchased 2 BMWs from Doug and He was so impressed with Doug and his new previously owned vehicle, I purchased one also about 3 months later. I have purchased 2 BMWs from Doug and plan on upgrading next year. When my car has required service, I'm given a very clean car. Repairs are discussed and pricing,if necessary, with me before the work. Somethings are not always clear to me about what's going on with my car, but Eric makes sure I understand before he proceeds. Doug and Eric are only two employees that I have bonded with, but everyone at the dealership are friendly and go out of their way to assist me. More

I purchased my new MINI Countryman in January and it has already been in the shop twice. They have had to replace the same part twice. That is not the worse of it, the last visit cost me $900. The front already been in the shop twice. They have had to replace the same part twice. That is not the worse of it, the last visit cost me $900. The front cup holders in the car have plastic spikes to keep the cup in place but they also puncture styrofoam cups. Twice I had a cup punctured and it did spill in the car. I had no idea the liquid that spills seeps through the cupholder and into the wires connected to the gear shifter. They said that since there was a spill I had to pay for it. This is totally unfair. I did not put in those cupholders and puncture the cups. I think that Moritz should have looked into this issue further and not just passed the buck or the charge to me. In the end I was basically told not to use the cupholders. Imagine that cup holders that you should not put a cup with liquid in. I was told that even water would damage the wires again. I am very disappointed most of all. More

The entire serivice experience was and always has been great. The service advisors have always known the product and have kept me informed of progress. The car was ready ahead of the time estimate (I a great. The service advisors have always known the product and have kept me informed of progress. The car was ready ahead of the time estimate (I always wait for the work to be complete)and it is nice to be plesantly surprised rather than to wonder how long it may take. More