BMW of Arlington - Service Center

This visit was to correct a trim problem on my new BMW that I hadn't even noticed. It was discovered by Moritz service personnel, replacement parts were ordered and the repair was made within a few days that I hadn't even noticed. It was discovered by Moritz service personnel, replacement parts were ordered and the repair was made within a few days of discovery. I'm driving my second BMW purchased from Moritz and have had a really positive experience with sales and service. Richard Fincher is one of the most trustworthy, detail oriented service advisors I've ever encountered, and Richy Harder in sales is the only person I'd ever be willing to buy a car from over the phone. I think of BMW drivers as pretty demanding customers, as am I, and this dealership is up to the task. More

As far as service goes, Mortiz is by far the best I've dealt with. My BMW X5 35d on the other hand is another story. This is my third BMW vehicle and my most disappointing. The main facts are: The dealt with. My BMW X5 35d on the other hand is another story. This is my third BMW vehicle and my most disappointing. The main facts are: The engine threw a rod (faulty piston rod cap bolt) at 13,242 miles but this dealer gave me a loaner and the car was repaired in 32 days - with a new engine from Austria (I think that's where the engines are made). Some people said I was crazy for waiting, and maybe so, but I REALLY liked the vehicle - until now. The latest disappointment was a faulty battery. It would appear this is a minor incident but there is quite a bit more to the story. According to BMW: The BMW X5 35ds (and maybe all X5s) are designed to be driven at highway speeds and over 20 km (12.4 miles) the majority of the time one operates the vehicle. This gives the car time to engage the alternator enough to recharge the battery. I drive primarily in the city and under 5 km - 61% of the time. The other 39% of the time is at highway speeds and "proper" (BMW recommended) driving distances. The fact that 61% of my driving is in the city, is considered "Unfavorable Driving Conditions" - according to BMW. Therefore BMW is NOT responsible for failures under these conditions. Or in other words, it's NOT covered in BMWs maintenance program. Unfortunately, my job requires city driving and short distances between starts/stops. BMW NA initially refused to cover the battery failure under their warranty program. I disagreed and Moritz argued my case with BMW NA. BMW NA ultimately agreed to pay for a new $600 (yes $600) battery but only if I paid $80 for a battery charger and charged the battery three times a week. So... now my two year old... $60,000+... 2009 BMW X5 35d... sits in my garage with the hood up... charging... three nights a week! It's reminiscent of my first car, a 1974 Plymouth Fury II - which was also black on black. I used to have to charge or jump that car often. The car was old, had a bad alternator and I was a teenager and couldn't afford to buy a replacement right away. So... I charged the battery or used jumper cables to get going. It would appear I've come full circle. All-in-all, I highly recommend the dealership, I DO NOT recommend the vehicle. More

Mini of Dallas is .5 miles away from my house, but I insist on going to Moritz in Arlington. Long story short - Service dept is attentive and the sales dept was patient. The entire staff always goes insist on going to Moritz in Arlington. Long story short - Service dept is attentive and the sales dept was patient. The entire staff always goes well beyond the call of duty, friendly, and truly feel like they appreciate my business. I recommend with reservation. More

I will never recommend anyone to this dealership.On several visits my service advisor Steve Hooker never called me when my car was ready.I called several times before I spoke to the Service Manager who several visits my service advisor Steve Hooker never called me when my car was ready.I called several times before I spoke to the Service Manager who basically did nothing.Items were missing in my car. More

Hi there ... If your thinking of buying a car from Moritz just stop those stupid thoughts and go as far as you have to to find another dealership! You know there are a lot of hungry opportunities out there a just stop those stupid thoughts and go as far as you have to to find another dealership! You know there are a lot of hungry opportunities out there and trust me you can get a much more kick ass car elsewhere. But if you still decide to buy from them and they offer this "really cool opportunity" to fix your car for LIFE! Wow sounds so great. First your car will never be fixed! second you will pay just to ask and they will manufacture bs reasons to charge you for bringing it in! Trust me when I say it's an the unscrupulous your parents told you about. First I recommend you don't go there! Second if your there RUN fast!!!!!! More

Moritz BMW Service is great! I think most people that write in have an axe to grind and are constant complainers. Life isn't perfect so get over it. I took my 2007 328i in for service and had a great exp write in have an axe to grind and are constant complainers. Life isn't perfect so get over it. I took my 2007 328i in for service and had a great experience. They repaired my problem in a timely manner. The car was ready within 72 hours. They were a little busy when I came to pick up my car but I didn't mind waiting a few minutes.It is true they have stopped the free carwash. All of the departments use the car wash and they were getting alot of complaints about people having to wait to long to get the car washed so they had no choice but to stop it for customers, which I understand. The staff has been there for 15 plus years and that really says alot about a place of business. I know they are rated #1 in service out of all the BMW dealers in the metro and it really shows. More

When we bought our Cooper in 2006, we went to Mini of Dallas. We did not like our options so we went to Moritz. Jarred helped us out and we loved their sales department. When we first went to thei Dallas. We did not like our options so we went to Moritz. Jarred helped us out and we loved their sales department. When we first went to their service department, we were impressed with their attention and compared to other manufacturers, Mini is over the top. Since then, their service department has become very impersonal, almost like you are bothering them. We have since taken our car to Mini of Dallas for servicing and will stay with them. I have just filed a complaint with Mini Corporate against the service department. More

At the time I purchased my BMW's, I recieved a written agreement that they would provide complimentary carwash service to their customers on Mondays, Tuesdays, Wednesdays and Thursdays. A couple years ag agreement that they would provide complimentary carwash service to their customers on Mondays, Tuesdays, Wednesdays and Thursdays. A couple years ago they changed the service to Saturday mornings only and now they have suspended that service. More

I tried out the free car wash on Saturdays with Moritz BMW today- which I am told is exclusive to Moritz New Sales- despite the fact that it was raining heavily. Anthony was kind enough to personally run BMW today- which I am told is exclusive to Moritz New Sales- despite the fact that it was raining heavily. Anthony was kind enough to personally run my car through the wash, clean the wheels and vacuum it out in about 15 minutes. Not really a busy day, but they had someone there to take care of my dirty car anyway... that was positively different and impressive. Now it is at least a shiny wet car and I have a sugar rush from 2 donuts and coffee. Thanks Moritz. More

This dealership is truely the worst of the worst! They didn't fix my car to begin with, they lost my car in the service dept., and they did not care about any of it. Do not assume that just because the didn't fix my car to begin with, they lost my car in the service dept., and they did not care about any of it. Do not assume that just because they returned the car to you and handed you paperwork, that they fixed anything. I gave them two attempts at service (after having a great buying experience with the sales guy) and both time had assumed that they had worked the items on the list. They did not. I finally had to carry the car to Classic and they worked the list to perfection. Classic is now my goto. This experience only cost me about 8 total hours of my time and puting up with driving a shitty little car while Moritz service dept. pretended to be working on my car. All of the cost was to BMW. By the way, they actually lost my car and it took that dumbass eating donuts over two hours to find the car and get it back to me. Oh, and it was just as dirty as when I arrived! More