BMW of Bellevue - Service Center

Thorough and polite advisor and prompt service. However car needed extensive software updates of which I was not advised ahead of time. I live 3 hours from dealership and had not planned for an additional car needed extensive software updates of which I was not advised ahead of time. I live 3 hours from dealership and had not planned for an additional 5 hours of work. Now I have to take another day to complete. More

The friendly and knowledgeable staff made bring my vehicle in easy and painless. They made me feel like a valued customer from the moment I walked in until my car was finished being serviced. Michael vehicle in easy and painless. They made me feel like a valued customer from the moment I walked in until my car was finished being serviced. Michael my service rep always kept me in the loop every step of the way. More

Great service and fair pricing, we highly recommend this place, they always take care of our car needs, they very attentive and fast, we are very happy! place, they always take care of our car needs, they very attentive and fast, we are very happy! More

I’ll never buy another BMW and will never take mine back to this dealership, or any BMW dealship at this point after my experience the other day. For the first time I took my car to another place for an to this dealership, or any BMW dealship at this point after my experience the other day. For the first time I took my car to another place for an oil change and being covid rules I was in the car the whole time. The oil plug broke off and when they showed it to me the threads were all stripped from the previous oil change. They were able to extract the broken plug and had a plug to use but mentioned because of the damaged threads to get it for repair asap and made it clear it was whoever did the previous oil change that had done the damage. While in the car I made an appmt with BMW down the road and I know that all my previous services had been done there. Only 10,000 miles were on the car since the last change and I was down to the last green bar on the service lights. So I know it was last done at the Bellevue BMW since I’ve only ever taken it there. Last time I was there they liked the custom work on my Z3 enough they asked to show it off in the showroom for a couple days when it was in for its last service. When I got to the service dept the first thing I mentioned was I just wanted to figure out first who did the last oil change to know who did the damage and then take it from there. They guy wouldn’t even look at it unless I put down about $200 and proceeded to blame me for everything including telling me my car had never been to the dealership before, telling me any damage was caused by the oil change place I just came from and trying to make me look like an idiot and a liar every time I said something. I didn’t have any paperwork at the time since I drove straight there. The condescending and arrogant attitude of the service department made me mad enough I left. Back home sure enough I have all the paperwork from past services there showing the last one 10k miles ago at BMW Bellevue and who did the work. Its long enough ago it wouldn’t be covered by a warranty anyway and I never even asked for anything other than just to first find out who did the work. I wouldn’t trust this place to do another oil change let alone any other service and the attitude of the service department alone will keep me from ever coming back. More

Uncommunicative and disinterested.Left a Google review outlining our experience. No status updates for 3 business days (and we were only getting a tire replaced) difficult to speak to some one directly we outlining our experience. No status updates for 3 business days (and we were only getting a tire replaced) difficult to speak to some one directly we called numerous times and left multiple messages from 12/23-12/28 (today). My husband is still there waiting for our car because we have no faith that they will respond to us if we are not on site. Ready for a new car in August and we will go elsewhere and not use this dealership again More

BMW Bellevue WA: Poor service. I called ahead of time to make sure they had the tires I needed for my preset appointment. They said yes, we have the tires you need. Then the day of our appointment, after wa make sure they had the tires I needed for my preset appointment. They said yes, we have the tires you need. Then the day of our appointment, after waiting for 30 minutes, they did not have my tires. They made us another appointment, and on that day, guess what.... only had 2 tires. Each of these appointments required that we rearrange important work meetings, childcare, and healthcare appointments. With all the people unemployed out there, you would think that someone would try a little harder to get this right. Don't make an appointment to install TIRES without what?; the TIRES! Someone in management needs to be fired over there. More

In September of 2019, the brake sensor in my X1 came on. I took it to Bellevue BMW and had new Front Brakes installed. My rep, Sasha told me that my Back Brakes were also very close to needing replacement.  I took it to Bellevue BMW and had new Front Brakes installed. My rep, Sasha told me that my Back Brakes were also very close to needing replacement.  Fast forward to September 2020. The brake sensor light had not come on which surprised me given Sacha's comments. I took my car into BMW to have a minor recall item taken care of and to see if the Back Brakes needed to be replaced. Chris at Bellevue BMW told me that sure enough, I "definitely needed" new Back Brakes.  He also explained that my Front Brakes also needed to be replaced. Again!  This was very surprising. I only added 10,000 miles since BMW installed new Front Brakes. I was working at home because of COVID and most of the driving I had done was on the highway. I told Chris that I had never heard of a car going through brakes with only 10K miles. He assured me that they were seeing this "all the time" on the X1's. Since the car was out of Dealer warranty, I decided to take it to a different shop to have the work done at half the price. I declined the service and made an appointment with a reputable auto shop that I've used for years when my cars are not under warranty.  Shortly after dropping off my car, they called and told me that neither the Front nor Back Brakes needed to be replaced. He checked it twice because I told him BMW had insisted they were shot. Here is their report: Front (Disc) brakes  8.0 mm Remaining Friction Material Front Rotor Thickness  23.7 mm Right    23.7 mm Left Front Calipers and Flex Hoses OK    Rear (Disc) brakes  7.0 mm Remaining Friction Material Rear Rotor Thickness   19.8 mm Right   19.8 mm Left Rear Calipers and Flex Hoses OK      It seems unlikely that BMW could have made a mistake checking my brakes on two different occasions.  I feel that trust has been broken and as a customer, I doubt I'll buy another BMW. Certainly not from the very dishonest Bellevue dealership.   Very disappointed.  More

Great new location! Great service by Michelle and her team of technicians! Be sure to double check the new address of their new location - the BMW app and this site b Great service by Michelle and her team of technicians! Be sure to double check the new address of their new location - the BMW app and this site both have it wrong. Watch for some great service deals on their website as well. Super easy to have them text you the coupon and show on your phone. Also have AutoNation parts at a lower price point if your vehicle is out of warranty and you want to save on basic things like filters. More