BMW of Bloomfield

Very Pleasant Experience I did not feel pressured and Howie was very helpful and pleasant to deal with. He made sure that my needs were met. He patiently worked with me in g I did not feel pressured and Howie was very helpful and pleasant to deal with. He made sure that my needs were met. He patiently worked with me in getting my first leased car. The paperwork went very smoothly and surprisingly quick. I would definitely recommend my friends and family to him. HUGE ASSET TO YOUR COMPANY!!! More

Great Service! Christian provided us great service and was always available to answer our questions and concerns....not just before the sale, but also way after the Christian provided us great service and was always available to answer our questions and concerns....not just before the sale, but also way after the sale was completed. His service and knowledge was exceptional. More

Tony Braich...Awesome Client Advisor!!!! This is our first time buying a BMW from a BMW dealership and the experience was amazing! Tony Braich guided us throughout the whole process and was v This is our first time buying a BMW from a BMW dealership and the experience was amazing! Tony Braich guided us throughout the whole process and was very helpful. He kept us updated through email and phone calls and our vehicle was ready when we got there. If you are looking for someone who is easy going, patient, listens well and gets the job done, then Tony Braich is the way to go! For finance we worked with Ivan Romero who really is knowledgeable and made the finance process as easy as possible. He explained everything thoroughly and we were in and out the door! Both work very well together. More

the worst service I have to wait over 3 hr for service and loaner car and I have problem with engine and have appointment with loaner car , by time drop off my car sorr I have to wait over 3 hr for service and loaner car and I have problem with engine and have appointment with loaner car , by time drop off my car sorry no loaner car , I have luxes do service any time they do have available loaner any time and their service only takes 1hr More

Amy Macartney....The Best!!! Amy went above & beyond to make our first experience @ BMW of Bloomfield a great one!! She was professional, friendly, and made me want to recommend h Amy went above & beyond to make our first experience @ BMW of Bloomfield a great one!! She was professional, friendly, and made me want to recommend her and the dealership to anyone looking for a BMW. More

Terrible customer service! Rude staff including the manager! What a nightmare having to deal with service department at this dealership. Terrible customer service! After countless trips to the dealership, the ca What a nightmare having to deal with service department at this dealership. Terrible customer service! After countless trips to the dealership, the car was returned after fixing the problem with suspension but I found out later that air conditioning fan was not working. And the unpleasant attitude that we were shown at the dealership after reporting that was a bonus. My car was towed in to this dealership because of pothole damage. Unfortunately, it was the closest one to where the car broke down. It took them two weeks to fix it during which all the calls/voice mails to get the status went unanswered. When I finally went to pick up the car, the girl at the counter told me to wait while they bring the car. After waiting for 30 minutes, I asked her where the car was and she rudely told me "they are bringing it". A few minutes later another rep asked us what we were waiting for. When we told him, he went to check and the keys were still hanging in the key drawer. No one was bringing the car while we were waiting there like idiots all this time. After bringing the car home, I didn't drive it for a couple of days, but when I did, I found out that climate control fan was not working, which means no heating or air conditioning. I called the rep who was working with us, but as usual, the calls and voice mails went unanswered. I drove 45 minutes to get to dealership to report it and they turned me away saying that there was no technician available and I would have to come back another time. The next day, I left a message for the manager to report this and asked for help to fix this. He told me to bring the car in the evening. I asked if I have to leave the car overnight, would he be able to give me a loaner? He said he will try to squeeze us in. Unfortunately,l trusted him and took it as a yes. When we brought the car in, we were treated with extreme rudeness by the manager, Peter. He told us to wait in the office, spent a couple of minutes inside the car, and came back and said, "we didn't do anything to your car. your blow motor is broken" and went away. I wonder how he was able to figure this out in a couple of minutes. And even if the motor it broken and I find this out a couple of days later after bringing it from the dealership( during which I didnt turn the fan on ), should I have to pay for the repair? When I asked them for the loaner since I would have to leave the car, I was told they didn't promise me the loaner on the phone - right to my face. So I just drove out of there without leaving my car with them. Because I felt this was what I was indirectly being told to do through the attitude. If you are thinking of bringing your car here for service, my advice would be to stay away at all costs. And if you do bring it in, check that every single thing is working before driving it out of the dealership. More