BMW of Bloomfield

HORRIBLE This is the worst experience i have ever had. I found a 2010 328i xdrive 6 speed listed online 2 days prior to my visit. The day i found the listing This is the worst experience i have ever had. I found a 2010 328i xdrive 6 speed listed online 2 days prior to my visit. The day i found the listing i called the dealership and Jerry told me that he would have the car ready for me. I drove over an hour to get there with full intentions on paying the listed price. He had me wait just under 2 hours to see the car. Then he got the keys and had me sit in the driver seat. I checked the car over and everything seemed okay. I had found out that the general manager of the company had wanted to buy that car while i was there. I asked to test drive the car and suddenly something was wrong. He told me the transmission was bad. I didn't believe him. I told him i still want to buy it. After that, Jerry told me to hold on a minute because he needs to go move another car. He left me outside in below freezing temperatures for 45 more minutes until i finally had enough, I went inside and asked for a different salesman. One told me that the car was sold. Another told me that the car was still available. This whole time they were trying to sell me different cars. I was specifically there to purchase this vehicle, and informed Jerry within the beginning of our interactions. By the end of the experience, I was feeling completely dissatisfied with my experience and the lack of communication and understanding of myself being a valid customer. After approximately three hours of being not being taken seriously, I decided to leave. I had made my intentions very clear before arriving at BMW of Bloomfield, and ended up with my time and resources being wasted by the end of my experience. More

Sam made my car buying experience everything I could’ve hoped for. He was extremely knowledgeable and accommodative. I highly recommend anyone purchasing a vehicle from this dealership to go and see Sam. Y hoped for. He was extremely knowledgeable and accommodative. I highly recommend anyone purchasing a vehicle from this dealership to go and see Sam. You’ll be in great hands! More

The staff was so accommodating and helpful from booking my appointment to picking up my car! The shuttle service is awesome and very convenient! Thanks! my appointment to picking up my car! The shuttle service is awesome and very convenient! Thanks! More

Accommodating, very helpful The service person updated me throughout the evening and following day. I was traveling to a funeral from Connecticut to New Jersey and they understo The service person updated me throughout the evening and following day. I was traveling to a funeral from Connecticut to New Jersey and they understood my angst. More

Very honest and friendly experience. Anna was very accommodating. They worked with me to get me in the car i wanted and I am very happy. Looking forward to more business in the future. accommodating. They worked with me to get me in the car i wanted and I am very happy. Looking forward to more business in the future. More

I travel from Pennsylvania to Bloomfield bmw because they treat me like a family that's what matters most Gina take good care of me everytime treat me like a family that's what matters most Gina take good care of me everytime More

Excellent Seamless transactions, excellent customer service. Extremely friendly and treats you like a friend not just a client. Sam was able to get me the deal Seamless transactions, excellent customer service. Extremely friendly and treats you like a friend not just a client. Sam was able to get me the deal that I intended and did not pressure me into anything. More

I had my vehicle serviced at BMW of Bloomfield and definitely the best experience Ive had compared to other dealers I have been. I would definitely recommend BMW of Bloomfield for your services definitely the best experience Ive had compared to other dealers I have been. I would definitely recommend BMW of Bloomfield for your services More

Friendly and thorough - although the service was supposed to be done in 4 hours and it took overnite bc the company system went down, everyone was very helpful to be done in 4 hours and it took overnite bc the company system went down, everyone was very helpful More

Bobby Kaufman is stellar. Phenomenal experience. He’s a pro and an asset to BMW. He was knowledgeable and provided excellent advice. He was also patient and listened to any and all needs I had. pro and an asset to BMW. He was knowledgeable and provided excellent advice. He was also patient and listened to any and all needs I had. More