BMW of Bloomfield

Gina was absolutely amazing! She’s incredibly knowledgeable, responsive, and an absolute pleasure to work with. If Gina is your advisor, rest assured that you’ll be in excellent She’s incredibly knowledgeable, responsive, and an absolute pleasure to work with. If Gina is your advisor, rest assured that you’ll be in excellent hands. Her quick responses and thorough guidance made the process seamless. Thank you, Gina, for your outstanding dedication. More

Went in for service and it was very quick and easy I was in and out. in and out. More

Work completed is fine; however, I am still waiting for response on ETA for a part - 2 days and no word from anyone. response on ETA for a part - 2 days and no word from anyone. More

This dealership has great service. I was able to get an appointment when I needed and the staff is friendly and helpful. I was able to get an appointment when I needed and the staff is friendly and helpful. More

I am very satisfied with the service, specially with manager Mr Richard, an awesome person, every else as to be expected, a reliable place to comeback since I was from another dealer manager Mr Richard, an awesome person, every else as to be expected, a reliable place to comeback since I was from another dealer More

Dream Team! I will definitely buy from BMW of Bloomfield Again! From start to finish the process was seamless and actually enjoyable. Jacob was my sales asso I will definitely buy from BMW of Bloomfield Again! From start to finish the process was seamless and actually enjoyable. Jacob was my sales associate and he couldn't have been better, (dealing with me is not always easy..) but he was knowledgeable and pleasant. We were buying a car for my daughter and understood where I needed to be pricewise and made it happen. Michael in Finance was a pro. I articulated to him that i was in a rush and he got right to it, getting me out of there literally in 7 minutes after stepping into his office and last but certainly not least was Julio in Service. Jacob not only gave me a great price but it also include new tires. Julio set up the appointment giving me personal attention and got me in and out of the service department in under 2 hours replacing all four tires and topping off fluids. This was a very nice experience and because of this Dream Team, I will absolutely be back. Thank you Everyone! More

Been working with BMW of Bloomfield since 2015 and have had consistently excellent service from them had consistently excellent service from them More

I would like to thank AARON SILVERSTONE once again, not only for the excellent service, but also for the results. My previous visits to your dealership were unsuccessful. However, after AARON SILVERSTONE t only for the excellent service, but also for the results. My previous visits to your dealership were unsuccessful. However, after AARON SILVERSTONE took care of my car, everything was fixed in one go. I wish you to have more such caring employees. More

Please read this review before purchasing a car here and do not believe the hundreds of fake reviews. Look at reviews on other platforms to see how bad they are. If you live in New York, do not buy the PERM do not believe the hundreds of fake reviews. Look at reviews on other platforms to see how bad they are. If you live in New York, do not buy the PERMA PLATE protection they sell as a 'hidden tax' (the brochure states it is not valid in New York and they pretend not to know this. When you ask for your money back, they say 'think of it as a tax we have to pay; other dealers charge even more' and they drag out the dispute for weeks. Also, if you purchase the Zenith warranty and the car has a bad history, they will not cover any issues that arise! On September 25, I bought a car (LAND ROVER) and the employee named ROY claimed they checked 100 different points and that you would never have a problem if you bought a car from there. However, on the fourth day, after only 40-50 miles, the car showed a coolant problem. Thinking I was under warranty, I took it to the Land Rover service, where they found leaks in several parts (hose, water pump) and the axle, costing about $6,000-$7,000. The nightmare began. They never answered their phones. Once they realized they sold me a problematic car, they refused to take it back or fix it, and I was strung along for months. When I threatened to sue, they started negotiations but kept trying to get me to sign a blank paper – it was a scandal! ROY and the manager JAMES tried to get me to sign it, claiming they would decide how much to refund later. Of course, I refused and threatened to sue. Finally, they agreed to repair it, but the service technician CHRIS was another nightmare. I waited weeks for the repair, and they only fixed the coolant issue, delivering the car with a still problematic axle system (during this time, they kept changing their minds and demanded back the loaner car which was filthy and broken, saying 'bring it back immediately and take your Land Rover, we won’t fix it'). You wouldn't believe what I went through; they told me they had tested the car for two days, but didn’t know I was monitoring it all along, exposing yet another lie. RICARDO, who was friendly while selling us the warranty, made a mistake while trying to cancel it, causing me to lose money and then became extremely disrespectful and dismissive. We were never able to reach these problematic people (scammers) by phone. Months later, I took the car from the service, and the cooling issue persisted (the temperature gauge suddenly rose and dropped). The Land Rover service insisted there was a problem, but the Bloomfield BMW service and CHRIS denied any issues, claiming it was normal and refusing to repair it (understand how little they care about you). In the end, I decided to get it repaired myself and this nightmare car, which they claimed to have thoroughly checked, continues to cause problems. Throughout this ordeal, I was always polite and solution-oriented, never rude. Please stay away from these people, do not believe what they say, and choose honest dealers instead. More

Exceptional service from start to finish. BMW of Bloomfield delivers one of the best service experiences I’ve ever had at any dealership. From the moment you arrive, you're greeted by a te BMW of Bloomfield delivers one of the best service experiences I’ve ever had at any dealership. From the moment you arrive, you're greeted by a team member who walks you inside and connects you with a representative—immediately setting a high standard for customer care. The entire facility is spotless, and the level of professionalism carries through every step. I especially appreciated receiving a personalized video update showing my own vehicle and detailing the work being done—an excellent touch that really builds confidence and transparency. The service advisor was outstanding: thorough, clear, and respectful. He took the time to answer all my questions, clearly outlined my options, and never pressured me into services I didn’t need. He even went out of his way to return a call on his day off—something you rarely see these days. I was given a ride home after dropping off my car, and they arranged a pickup the next day. My car was ready on time, freshly washed, and the experience from start to finish felt smooth and thoughtful. Even the waiting room is impressive, with a large window where you can view the entire service floor. And the follow-up? A real human being called the next day just to make sure everything had gone well. That kind of attention to detail says everything. I can’t recommend BMW of Bloomfield highly enough. They’ve truly raised the bar. More