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BMW of Buena Park - Service Center
Buena Park, CA
578 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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578 Reviews of BMW of Buena Park - Service Center
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June 20, 2025
For the most part the experience was good. However I noticed that some customers received different treatment from others. For example I was sent a text my vehicle was ready for pick up while However I noticed that some customers received different treatment from others. For example I was sent a text my vehicle was ready for pick up while I saw other customers were notified in person . Then when I was told my vehicle was ready it was actually not ready. It was still being washed so instead of telling me to wait inside the waiting area I was told to wait outside for an additional 15-20 minutes. While I see another customer was told that their car was being washed and the advisor would come and get them when their car was finished and to wait in the waiting area. More
by tlytwo22
Employees Worked With
David Lee
June 03, 2025
Performed work as said and estimated time to complete work was fulfilled. Your carwash team needs a lot of improvement. It’s still a very sloppy job. Cars are not washed properly. Its just obvious that i work was fulfilled. Your carwash team needs a lot of improvement. It’s still a very sloppy job. Cars are not washed properly. Its just obvious that it was done in a rush. More
by ziggy
Employees Worked With
Adiran
May 23, 2025
I bought a BMW. I expect luxury level service. That is what I get from BMW of Buena Park. They give me honest white glove service. Their work is impeccable and they I expect luxury level service. That is what I get from BMW of Buena Park. They give me honest white glove service. Their work is impeccable and they do not push unnecessary work. Daniel Lee who is my personal service manager keeps me up to date with my car’s work and works around my schedule. Top notch. More
by wilfredo.viray
Employees Worked With
Daniel Lee
May 15, 2025
Mitchell’s service was impeccable. I truly appreciate the time and care he took me and my vehicle. The service department, management and entire team are great! I truly appreciate the time and care he took me and my vehicle. The service department, management and entire team are great! More
by Dawn
Employees Worked With
Mitchell Van Lierop
May 01, 2025
I had a good experience with the service department. They covered a major repair on my 2018 328D BMW. I was very grateful and appreciative of service. Long in customer Service helped me, and the service They covered a major repair on my 2018 328D BMW. I was very grateful and appreciative of service. Long in customer Service helped me, and the service manager Chris were excellent in getting the approval done. More
by anderson.box817
Employees Worked With
Long, Chris
April 26, 2025
Luis my service advisor was knowledgeable, patient and understanding to my situation and provide detailed explanation to the scope of work required . He also delivered on the timeline promised but in the understanding to my situation and provide detailed explanation to the scope of work required . He also delivered on the timeline promised but in the even it would not happen alternative options were in place to accommodate my schedule . More
by Mach
Employees Worked With
Luis Castellanos
