BMW of Buena Park - Service Center

Enriquez was professional and courteous throughout a multiple visit repair of my 2008 525i. He made numerous efforts to find the right battery for this vehicle, efforts which were finally successful, a multiple visit repair of my 2008 525i. He made numerous efforts to find the right battery for this vehicle, efforts which were finally successful, and when the battery was finally replaced he arranged for a loaner for my convenience. Enriquez was an excellent service representative who successfully persisted to get this repair done despite some unusual circumstances. More

NOT RECOMMENDED, had an appointment set the last oil change and after 20 AI texts reminding me, I arrived and was not greeted by the service advisor named Anthony. I was treated like a walk-in, told change and after 20 AI texts reminding me, I arrived and was not greeted by the service advisor named Anthony. I was treated like a walk-in, told all mechanics left for the day and there were no loaners for a week. Not recommended at all. More

I’ve been to multiple BMW dealers (Long Beach, Salt Lake City) and always received professional service. Unfortunately, my experience at BMW Buena Park was the opposite. I booked a diagnostic appointment City) and always received professional service. Unfortunately, my experience at BMW Buena Park was the opposite. I booked a diagnostic appointment for 8AM on 9/9/25 (arrived at 8:20). My service advisor, Long Le, was polite but it quickly became clear my service wasn’t a priority. I paid $319 for diagnostics on a check engine light issue and was told it might take overnight. Fair enough. What followed was complete disorganization. No updates all day until I called at 3:38PM, only to be told they were just starting and would need to keep the car. The next morning (9/10), I got a $4,000 repair quote for a valve cover issue—an absurd number later “discounted” by $900 when I declined. The worst part was pickup. Despite multiple texts and calls, I had no clear communication about when my car would be ready. I finally heard back at 3:44PM. When I arrived, staff didn’t know where my car was, told me someone was driving it but “didn’t know who,” and I ended up waiting another hour and a half before receiving my car. Other customers, including one who arrived after me, got their cars first. I finally got mine back at 6PM—unwashed, after being ignored for most of the afternoon. Bottom line: I was overcharged, repeatedly left without updates, and treated with indifference. For a luxury brand, the lack of basic customer service is unacceptable. I’ll never return to this dealership. More

I had the pleasure of meeting,Mr. Enrique Chavarria(my service advisor)he was,extremely professional,polite,had an awesome personality & great work ethics!!!!! Enrique Chavarria(my service advisor)he was,extremely professional,polite,had an awesome personality & great work ethics!!!!! More

Environment is good, stuff is friendly and service is good. Defiantly will recommend to families and friends. good. Defiantly will recommend to families and friends. More

Staff are very friendly and helpful. Everything is on time. I did not spend time on waiting. Everything is on time. I did not spend time on waiting. More

Great place, the Staff is very professional they will help you in whatever your needs may be. I’ve been coming for many years. I always received excellent service. help you in whatever your needs may be. I’ve been coming for many years. I always received excellent service. More

Great Service Experience! I had an excellent experience with the car service at this dealership. The staff was professional, friendly, and kept me updated throughout the proc I had an excellent experience with the car service at this dealership. The staff was professional, friendly, and kept me updated throughout the process. My car was ready on time and running perfectly. Highly recommend their service department! More

Adrain was extremely knowledgeable and helpful. The process of using a loaner made the experience very easy The process of using a loaner made the experience very easy More