BMW of Buena Park - Service Center

I left my vehicle for 2 weeks. I didn’t get any update what is wrong, how long it will take. When I left message to my service manager first week, no call back either. Finally when I didn’t get any update what is wrong, how long it will take. When I left message to my service manager first week, no call back either. Finally when I called and left message again, he call me back and saying my vehicle is ready More

Tried to cheat me during my recent service visit. Gave me a list totaling over $12,000 including the ashtray replacement (which I had requested) which was quoted at over $650. The service representat Gave me a list totaling over $12,000 including the ashtray replacement (which I had requested) which was quoted at over $650. The service representative said “we have to replace the whole console” when I asked “how could it be $650?” I purchased a new ashtray replacement on-line for $25 and replaced it in under thirty minutes with help from a youtube video. This shop is either dishonest, incompetent or both. More

The service department personnel were kind and professional. I will return for service and recommend Scott. professional. I will return for service and recommend Scott. More

Scott was awesome in providing great service. I had an appointment but was waiting for another service rep. He saw me waiting and immediately took the initiative to take care of the service. All I had an appointment but was waiting for another service rep. He saw me waiting and immediately took the initiative to take care of the service. All was done in a timely manner. More

Everyone is helping me, their attitudes is excellent and I felt comfortable about how they me as customer I felt comfortable about how they me as customer More

I’ve been a customer for the past 15 years I have gotten exceptionally terrific and attentive customer service exceptionally terrific and attentive customer service More

I had a engin light so I just went to buena park services without an appointment, but they take care me right away. The loaner car was not available but they arranged with a rent car right away. without an appointment, but they take care me right away. The loaner car was not available but they arranged with a rent car right away. More

Agent Chris is always so helpful and informative when it comes to providing information and answering any questions comes to providing information and answering any questions More

service manager/person was so helpful and assisted and done all things that need to be taking care of, like got me a Lift home... Thank you. done all things that need to be taking care of, like got me a Lift home... Thank you. More

Convenient to get to , on time appointment, very slow on updates on service repairs , inspection very through. updates on service repairs , inspection very through. More