BMW of Buena Park - Service Center

David is amazing, best customer service I’ve ever had. Will definitely be coming back. Will definitely be coming back. More

Always very professional they keep you updated and show you a video of the work performed. Work was completed on time and my car was very clean when I picked it up you a video of the work performed. Work was completed on time and my car was very clean when I picked it up More

First time in for service. for my 335d. Simple oil change. The service was quick and friendly. MUCH better than other BMW dealers. I'll be back. for my 335d. Simple oil change. The service was quick and friendly. MUCH better than other BMW dealers. I'll be back. More

My car had a third row seat error alert and came back with same error message after the service, and your advisor told me it’s because I didn’t mention it. Good job and well done with same error message after the service, and your advisor told me it’s because I didn’t mention it. Good job and well done More

I purchased my BMW in 1997 from BMW of Buena Park. I have continually had my car at this dealership since it was new. During these 27 years I have been very satisfied with both the customer service an I have continually had my car at this dealership since it was new. During these 27 years I have been very satisfied with both the customer service and quality of repairs. During my last visit Service Advisor David did an outstanding job of daily communication on repairs recommended and progress of those repairs. More

It was completed on time but the Issue of the Brake Noise was not addressed and I specifically told the service Rep Daniel to fix was not addressed and I specifically told the service Rep Daniel to fix More

Excellent customer service! Quick and easy experience even though I came on a busy Saturday with no appointment. Quick and easy experience even though I came on a busy Saturday with no appointment. More

I was sold an wxtended warranty on a used vehicle. It was never explained that it was a 3 rd party warranty that needed outside approval for repairs or that it had a deductible. My broken part was a It was never explained that it was a 3 rd party warranty that needed outside approval for repairs or that it had a deductible. My broken part was a vehicle charging door. I watched several yourube videos about it while at the dealer. After the approval it took the sealer 2 hours to perform the repair. After watching the videos incould have completed teh repair in less than 20 minutes. It eas literally 4 plastic clips that hold the door housing in place that are accessible from the inner wheel well. 2 wire clips come off then everything goes back on. A competent mechanic shouldn’t take longer than 15 minutes. There is absolutely no reason it should have been 2 hours. You then charged $629 in labor. For 2 hours. That is beyond astronomical that is totally taking advantage and stealing from people. I also had a $100 deductible if i would have known prior to being there i would have purchased the $79 part and performed the repair myself at home in about 30 minutes. Instead of wasting 4 1/2 hours at the dealership and an extra $20. The only positive thing i have to say is when after i complained when the service provider told me i had to leqve the car for approval and it could take hours or a day or so she called the third party warranty company and got it approved in about 30 minutes. That was the only positive. You need to be more transparent/honest and up front with people when selling then a warranty on a used vehicle. More

Very professional and warm. But Since BMW is known as top class brand and enough good reputation, this kind of survey to every client is not a good idea. Few random recommended. But Since BMW is known as top class brand and enough good reputation, this kind of survey to every client is not a good idea. Few random recommended. More

I don’t know about you but top off fluids have always included wiper fluid was just there a couple of days ago and now level low indicator on, seems like every time I take in something else goes wrong! A included wiper fluid was just there a couple of days ago and now level low indicator on, seems like every time I take in something else goes wrong! Also fog lamp loose guessing it was that way when I purchased the car now they want to charge me to get it fixed makes me angry!!! More