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BMW Encinitas - Service Center

Carlsbad, CA

4.2
410 Reviews

410 Reviews of BMW Encinitas - Service Center

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November 07, 2023

The service was slow, it took them 30 minutes after our appointment time to get attended. More

by silvia Galindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Ressa
Report | Print
Nov 08, 2023 -

BMW of Carlsbad responded

Hi Silvia, we are deeply disappointed by your experience at BMW of Carlsbad. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

November 07, 2023

Very helpful and friendly -- did not have an appointment but they gladly fit me in and got the car back in no time. Overall, lovely people and a wonderful new dealership that is well-run and genuinely inter More

by cdenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service center
Report | Print
Nov 10, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 05, 2023

Beautiful facility, Service is excellent and great communication throughput…., I’m always taken care of! More

by mberrydc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Nov 07, 2023 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 01, 2023

Been coming here for 15 years (they were in Encinitas before) and always have been pleased. Keith Sherman my service advisor has been with me many years. More

by C.kogge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Nov 02, 2023 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 01, 2023

Took care of everything I needed and more! I got the rattle in my engine finally fixed. More

by Demetrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher
Report | Print
Nov 02, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 28, 2023

I can’t say enough positive things about the great service provided by BMW Carlsbad. They’re extremely professional and prompt. Not sure you could find a better service experience. More

by eb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Report | Print
Nov 01, 2023 -

BMW of Carlsbad responded

Hi, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 17, 2023

Service Representative were bad. Not going there ever again! Not sure nsure why they are like that in Carlsbad but definitely not using that dealership again. Planning to get another More

by Mark Co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manuel
Report | Print
Oct 20, 2023 -

BMW of Carlsbad responded

Hi Mark, we are deeply disappointed by your experience at BMW of Carlsbad. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

October 15, 2023

I’m new to the area and was treated as if I purchased the car there Ramon my Service Consultant was first rate and very personable, helpful and professional I’m happy to know I’m in good hands in Car More

by moneymaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Report | Print
Oct 17, 2023 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2023

Did an excellent job. Helped pull together another started project by a different dealer. Very satisfied. More

by Familylind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronaldo
Report | Print
Oct 17, 2023 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 12, 2023

This dealership is wonderful! The work bay is in full view from the waiting room. My service advisor, Ramon, is great. I will be back again for my next service. More

by drlowery.amg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Report | Print
Oct 14, 2023 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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