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BMW Encinitas - Service Center

Carlsbad, CA

4.2
410 Reviews

410 Reviews of BMW Encinitas - Service Center

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September 23, 2023

We had an appointment at the designated time and the service rep was waiting for us. It took longer than we anticipated for the service and we left the car all afternoon and the car was ready at the end More

by jpaeske
Recommend Dealer
Yes
Employees Worked With
Keith
Sep 26, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 20, 2023

Kindness, quickness ,service is good ,First class facilities, Comfortable environment, the price is expensive, if there are more discount, I think it would be great More

by Jianzhong Luo
Recommend Dealer
Yes
Employees Worked With
Richard
Sep 24, 2023 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 19, 2023

Omar and the service team always provide the best service! They are great to communicate and schedule service with and always make me feel taken care of. Even though I have moved to downtown San Die More

by megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar, Miguel
Sep 20, 2023 -

BMW of Carlsbad responded

Hi Megan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 19, 2023

Technician Dennis Dunwoodie and Kristopher the service advisor at BMW Carlsbad are very attentive and always do a great job More

by DSH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis and Kris
Sep 20, 2023 -

BMW of Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. If you have any further questions, please give us a call. We're always happy to help!

September 18, 2023

Clean, great people, responsive and pleasure to work with. Very professional and overall wonderful personnel and experience More

by BMWman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Medina and Felix
Sep 20, 2023 -

BMW of Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 07, 2023

Christine was awesome. Took my car in for a recall and she was very helpful. More

by Teresa.vanacker49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Sep 10, 2023 -

BMW of Carlsbad responded

Hello Teresa, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 03, 2023

Excellent Service I brought 2 of my BMWs into service the first week that BMW Carlsbad moved into their new location. As AutoNation they combined BMW Encinitas and BMW Vista to Auto Center in Carlsbad. E More

by taekwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Prado
Sep 05, 2023 -

BMW of Carlsbad responded

Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 03, 2023

I scheduled an appointment to have my car serviced. At drop off, I was completely ignored by 3 staff members who were just standing outside. They provided service to another customer who showed up afte More

by Dlj20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Sep 05, 2023 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 335-6124 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 03, 2023

Each team member was making sure I was being supported. Dealer was organized and professional in operation. More

by David M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefano
Sep 05, 2023 -

BMW of Carlsbad responded

Hi, we are pleased to hear you had such a positive experience with us, David! Drive safe, and we'll see you on the road.

September 01, 2023

This dealership has always been consistent in offering friendly and professional service and advice- I'm glad they moved from Encinitas to the new Carlsbad location ! More

by susumurph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Medina ---- always helpful and informative and a pleasure to work with
Sep 04, 2023 -

BMW of Carlsbad responded

Hello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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