BMW Encinitas - Service Center

We had an appointment at the designated time and the service rep was waiting for us. It took longer than we anticipated for the service and we left the car all afternoon and the car was ready at the end service rep was waiting for us. It took longer than we anticipated for the service and we left the car all afternoon and the car was ready at the end of the day. They offered us a ride home and a return. We had alternate transportation so not needed. Very nice, new facility. More

Kindness, quickness ,service is good ，First class facilities, Comfortable environment, the price is expensive, if there are more discount, I think it would be great facilities, Comfortable environment, the price is expensive, if there are more discount, I think it would be great More

Omar and the service team always provide the best service! They are great to communicate and schedule service with and always make me feel taken care of. Even though I have moved to downtown San Die service! They are great to communicate and schedule service with and always make me feel taken care of. Even though I have moved to downtown San Diego, I still will drive up to Carlsbad to see Omar for all my BMW service appointments. More

Technician Dennis Dunwoodie and Kristopher the service advisor at BMW Carlsbad are very attentive and always do a great job advisor at BMW Carlsbad are very attentive and always do a great job More

Clean, great people, responsive and pleasure to work with. Very professional and overall wonderful personnel and experience with. Very professional and overall wonderful personnel and experience More

Christine was awesome. Took my car in for a recall and she was very helpful. Took my car in for a recall and she was very helpful. More

Excellent Service I brought 2 of my BMWs into service the first week that BMW Carlsbad moved into their new location. As AutoNation they combined BMW Encinitas and BMW Vista to Auto Center in Carlsbad. E the first week that BMW Carlsbad moved into their new location. As AutoNation they combined BMW Encinitas and BMW Vista to Auto Center in Carlsbad. Everything was wonderful and the first vehicle was completed in less than half the time they estimated. Everybody was friendly and professional with the service manager, Miguel, being absolutely fantastic. Great communication and expectations, the work done quickly and correctly, even the car wash was excellent without the typical water spots you get other places (even car washes). My second vehicle needs more time but I have every confidence that it will be great when complete. The new building is big, open, and modern with a bright and visible service area. They are still dealing with being in a brand new building, so hopefully things will only get even better. It is a pleasure to work with Miguel and the rest of the team in Carlsbad. More

I scheduled an appointment to have my car serviced. At drop off, I was completely ignored by 3 staff members who were just standing outside. They provided service to another customer who showed up afte At drop off, I was completely ignored by 3 staff members who were just standing outside. They provided service to another customer who showed up after me. One gentleman who was running cars back-and-forth finally spoke to me after about 10 minutes. I reluctantly left my car. After a day and a half I had not heard from the dealership. When I called them, they had not even started to service my car. What was the point of making an appointment if I wasn’t going to receive service for two days? I picked up my car without getting it diagnosed or fixed. I will use a different dealership next time. More

Each team member was making sure I was being supported. Dealer was organized and professional in operation. Dealer was organized and professional in operation. More

This dealership has always been consistent in offering friendly and professional service and advice- I'm glad they moved from Encinitas to the new Carlsbad location ! friendly and professional service and advice- I'm glad they moved from Encinitas to the new Carlsbad location ! More