BMW Encinitas - Service Center

Service employees are very professional and friendly and don’t try to upscale work that is not necessary! don’t try to upscale work that is not necessary! More

Service is fast and comprehensive! Time is money. They value it! And Brian is the best! Time is money. They value it! And Brian is the best! More

My service advisor Patricia/Michelle Yancy made the appointment a success. She was thorough in looking through the history of my car and proposed services without being pushy. The car was ready quick appointment a success. She was thorough in looking through the history of my car and proposed services without being pushy. The car was ready quickly and washed beautifully. I greatly appreciate the shuttle service. More

Very professional. I got my BMW serviced at the Carlsbad disgnosed after it won't start. I tecrived a video in the diagnosis and and honest assessment to the cost of I got my BMW serviced at the Carlsbad disgnosed after it won't start. I tecrived a video in the diagnosis and and honest assessment to the cost of repair. Recommended. More

Great team from the advisor to the tech that repaired my rim, the best I could have wanted from a dealer. Great Job rim, the best I could have wanted from a dealer. Great Job More

Had a great visit and Keith and Heather were very helpful. The new site is much better than the old Encinitas site. helpful. The new site is much better than the old Encinitas site. More

Keith Sherman renders me a superlative service every time, without failure! I reside in Little Italy and will not hesitate to travel to Carlsbad! I am confident in the BMW team's professionalism and p time, without failure! I reside in Little Italy and will not hesitate to travel to Carlsbad! I am confident in the BMW team's professionalism and personal touch. I remain a loyal customer. More

Good morning, I really had a bad experience at your service department. I understand that my vehicle is not a BMW and doesn't get top attention, but I did buy an Auto Nation vehicle and warranty. Thi service department. I understand that my vehicle is not a BMW and doesn't get top attention, but I did buy an Auto Nation vehicle and warranty. This is the closest dealership that I could get my oil change done at. I had an appointment at 8:15am on Saturday and it took until 2:30pm to complete (6+ hours waiting for an oil change 1 hour from my house). The customer service was ridiculous. My Consultant, Manuel Cosio, would rather watch his videos at his desk drinking Coke and eating chips. He ignored us sitting right in front of him and really didn't care that we were there. Everyone else in the service department were on their phones joking around with each other and riding on skateboards. There needed to be a supervisor or manager. This dealership was not professional and I won't go back. More

Michelle Yancy is a gem! She is extremely efficient and professional. Michelle is always helpful and kind with a positive attitude to boot! A keeper for certain… John Isaa She is extremely efficient and professional. Michelle is always helpful and kind with a positive attitude to boot! A keeper for certain… John Isaacs More

I paid a very large sum for an oil change and some basic maintenance ($950). I was 7,000 less miles than required, but because I was at the ONE year mark this service was needed they said. I have always g maintenance ($950). I was 7,000 less miles than required, but because I was at the ONE year mark this service was needed they said. I have always gone on mileage for need of maintenance. Obviously BMW doesn't think that way. The service took 6 hours for this basic stuff, and I had to call to find out the status. I doubt I will go back. More