BMW Encinitas - Service Center

Making appointments seems like a useless exercise here. I booked an appointment and brought my vehicle in on time but was told there were five vehicles left over from the previous night that would get work I booked an appointment and brought my vehicle in on time but was told there were five vehicles left over from the previous night that would get worked on first. I think customers like myself would appreciate it if the dealership would give a heads up if they are running behind on service appointments. More

Over the many years and six cars from this dealership, Keith has been there to help me resolve any service issues I might have. Keith has been there to help me resolve any service issues I might have. More

Prompt service, good communication, paid the price as quoted when booking an appointment. Thank you! quoted when booking an appointment. Thank you! More

I dropped my car off for oil change and expected to have it returned on the following day. I received no call that the car was ready and I had to call the service center on the following team. I ended up no it returned on the following day. I received no call that the car was ready and I had to call the service center on the following team. I ended up not getting the car back for 3 days. When it was returned the car was not washed. All in all, one of the poorest service performances I have encountered. More

Did not feel comfortable with all the cars and people checking in. I thought the staff did a good job of handling the people. When I picked up my car it was in a difficult place to turn around in, could checking in. I thought the staff did a good job of handling the people. When I picked up my car it was in a difficult place to turn around in, could not go forward because of cars in front. The outside of the car did not look clean or freshly washed. It had a large bird poop dropping on the side of the window and the hood of the car had numerous water spots. Hoping the work on the car was better than what I saw picking the car up was. More

This BMW dealership and service center is always the best! They are efficient, friendly, and make everything easy. My only complaint is I wish the service center would have let me know in advance that m best! They are efficient, friendly, and make everything easy. My only complaint is I wish the service center would have let me know in advance that my car would not be able to be washed at the new temporary Carlsbad location. I didn’t know until when they brought the car around to me, but I went back in and mentioned it and they gave me a coupon for a free car wash at a local place. That was nice, but would have been good to know in advance. More

Michelle is easy to work with and has been helping on our car service and any issues we face car service and any issues we face More

The customer service is great, but only gave it 4 stars because they don't offer a complimentary car wash, which I would expect for a higher end car dealership. Mercedes and Audi offer this service, which because they don't offer a complimentary car wash, which I would expect for a higher end car dealership. Mercedes and Audi offer this service, which is a nice bonus. More

The Dealer is great. My service, sales, and finance manager excellent (Nyphon, Adham, & Morgan) although brought my car for regular maintenance and simple fix. They provi My service, sales, and finance manager excellent (Nyphon, Adham, & Morgan) although brought my car for regular maintenance and simple fix. They provided me with a dirty messy loaner car with opened bag of goldfish crackers on the floor sticky cup holder that I cleaned my self took care of the loaner car as if it was mine. Once my car was ready to pick up, my car was dirt my floor mats was all muddy, interior seats and screens was dusty as if my car was driven to a dessert with the windows open, my all weather mats was stuck inside a part of my car had a bump on my speakers as if it was accidentally hit by a knee. I returned the loaner car with great condition and cleaned it my self. I was excited to get my car back and was so disappointed. I am not rich I am just fortunate that i could afford a very expensive car and they returned my car as if it was a 2nd hand beat up Toyota Corolla. I was sad driving my car home and was not excited and did not feel good with my car because of how they treated my car the msport logo was all stepped on with mud. Thats when i saw all the dirty details in my car i was gonna clean it but I said to my self why should I? BMW is a luxury brand as what they say on BMW motto “The Ultimate Driving Machine” I dint feel that way when I got my car back it even said on my receipt paperwork report “Detailed car wash” which never happened. My heart hurt when I saw the dent on my speakers. I dont usually write bad reviews but this just deserves a negative feedback. I even told them that I dont want to be that person but I had to complain and if anyone wants a photo when my car was returned to me let me know. I can show proof there are no excuses on what happened to my car. They lended me a car and returned it in pristine condition with gas and hand vacuumed since the last person that used the loner must be a parent with opened bag of chips. Moving forward, this Visit at BMW Carlsbad (they just relocated brand new building office) was a 2 out of 10. 2 because my Service manager was great but the results were lacking, sad, dirty and broken, my car became a broken dirty driving machine new motto. P.S. pls request the photos I took if you are a costumer, buyer, or BMW staff I am not over reacting. -Aron A. More