BMW Encinitas - Service Center
Carlsbad, CA
412 Reviews of BMW Encinitas - Service Center
Took my BMW X3 to them for a recall service. I did not know any car checked in afternoon cannot be completed on the same day. But, Patricia arranged Lyft to take me back home. She also arranged I did not know any car checked in afternoon cannot be completed on the same day. But, Patricia arranged Lyft to take me back home. She also arranged Lyft to take me back to the shop after service was done. Very nice and thanks. More
Friendly service and comfortable accommodations during construction of service area. Lyft pickup and delivery while car is being serviced is much appreciated. construction of service area. Lyft pickup and delivery while car is being serviced is much appreciated. More
My service advisor Keith Sherman of Encinitas BMW was truly extraordinary in his service and competence throughout. Despite a myriad of competing demands on him amidst a complex dealership move, he 100% truly extraordinary in his service and competence throughout. Despite a myriad of competing demands on him amidst a complex dealership move, he 100% does what he says and never missed a beat throughout our weeklong encounter. Keith is an outstanding representative for Encinitas BMW service, and I was very blessed to have him as my advocate. More
Omar Medina went above and beyond as my service advisor. He personally took on my case with the insurance company after an accident and made sure I was 100% taken care of from start to finish. Omar took an He personally took on my case with the insurance company after an accident and made sure I was 100% taken care of from start to finish. Omar took an unpleasant situation and created a satisfied customer experience. Omar went above and beyond after finding out I had to borrow a friends car to make sure I had use of a complimentary rental to use. I have never been treated with such courtesy or detailed follow up. Never once did I have to call Omar. He followed up weekly with me on the status of my car. Omar took it a step further and dealt with the insurance company directly so I didn't have to. I will be forever grateful for Omar and Encinitas BMW. I am definitely a satisfied customer for life! More