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BMW Encinitas - Service Center

Carlsbad, CA

4.2
407 Reviews

407 Reviews of BMW Encinitas - Service Center

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January 24, 2023

I’m visiting from Denver. Worked with Gerald in the body shop to repair rock damage to the front bumper of my 2022 X3. Received incredible service, The repair was flawless and More

by Johnparigoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald and body shop estimators
Report | Print
Jan 27, 2023 -

BMW of Carlsbad responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

Jan 27, 2023 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 22, 2023

My servicing is always top rate. The showroom however looks old and tired could use some “slickness” - More

by SvK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kevin
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Jan 25, 2023 -

BMW of Carlsbad responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (760) 335-6124 so we can assist you further.

Jan 25, 2023 -

BMW of Carlsbad responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd like, please contact our General Manager at (760) 278-3703. We'd appreciate the chance to make your experience a positive one.

January 21, 2023

Need more service attendants. it gets a little crazy @ 8am.Patrica is great!!very calm More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrica
Report | Print
Jan 24, 2023 -

BMW of Carlsbad responded

Hi Gary, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Jan 24, 2023 -

BMW of Carlsbad responded

Hello. We are happy you had such a positive experience with us, Gary! If you ever need any help, please give us a call!

Jan 24, 2023 -

Gary responded

they did a recall item on my car. and it erased all the settings I had entered into the car's computer.No one mentioned this to me and I was locked out of my security gate and garage! also lost seat , mirror ,and door locking positions.

January 20, 2023

The waiting room was filthy and cold. There was no reading matter or anything to make the wait comfortable. More

by freddie
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
stefano
Report | Print
Jan 23, 2023 -

BMW of Carlsbad responded

Hello Freddie, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

Jan 24, 2023 -

BMW of Carlsbad responded

Hi Freddie, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (760) 278-3703. We'd appreciate the chance to make your experience a positive one.

January 19, 2023

They treated me great and my car looks brand new! I recommend BMW of Encinitas for your repair needs. More

by stacybonagura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald
Report | Print
Jan 22, 2023 -

BMW of Carlsbad responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2023

Michelle and BMW of Encinitas is awesome to work with, upfront and communicative and their work is exceptional. More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
Jan 22, 2023 -

BMW of Carlsbad responded

Hello Kevin, we're happy you found our staff to be so supportive during your experience here at BMW Encinitas. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 17, 2023

I’ve been going to Encinitas BMW for many years. Always consistent and accurate on service that will be needed including the price. Basically Keith knows what he’s doing. More

by cyndi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Jan 20, 2023 -

BMW of Carlsbad responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

Jan 20, 2023 -

BMW of Carlsbad responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 17, 2023

Keith is always great. Clear communication of the options and updates. The challenge is that they are short on service personnel and despite having an appointment for a More

by fitzged2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Jan 20, 2023 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.

Jan 20, 2023 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.

January 15, 2023

Mat The service manager is the best by far! !! Everyone at the dealership is very friendly and they were nice enough to provide a loaner car which I really appreciate it this dealership gets an More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
May and sherman
Report | Print
Jan 20, 2023 -

BMW of Carlsbad responded

Hello Tim, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

Jan 20, 2023 -

BMW of Carlsbad responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2023

I have been going to BMW Encinitas for years. During the recent service appointment, they fixed the issues but did not address the 'Check engine light' properly. I took it back. Kristopher Biga More

by Kris V.
Recommend Dealer
Yes
Employees Worked With
Kristopher Bigay
Report | Print
Jan 17, 2023 -

BMW of Carlsbad responded

Hi Kris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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