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BMW Encinitas - Service Center

Carlsbad, CA

4.2
411 Reviews

411 Reviews of BMW Encinitas - Service Center

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August 10, 2022

I don't want to deal with Chris again, not friendly and rude, not again More

by jshamon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 15, 2022 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

August 09, 2022

BMW Encinitas replaced a tire under my Wheel and Tire protection plan quickly, easily and to my total satisfaction! More

by jneckopulos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Aug 12, 2022 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 29, 2022

Darius was a wonderful sale associate. H had to cancel last minute my genius appointment which I found out once on site but Danielle stepped in and was very helpful. The car seat treatment More

by Jacinthe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
Aug 02, 2022 -

BMW of Carlsbad responded

Hello Jacinthe, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2022

Great communication and customer service. Michelle was a big help in resolving my issue with my M2. More

by amreesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 30, 2022 -

BMW of Carlsbad responded

Hi Amreesh, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 20, 2022

My service was done much faster than quoted, so that was great. I had a different advisor this time, so getting in wasn’t nearly as seamless as it was with my regular advisor, Mike Voiles. But aside from th More

by LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Jul 23, 2022 -

BMW of Carlsbad responded

Hello, e are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!

July 17, 2022

First time getting serviced at this location. Omar did an amazing job. He was flexible attentive and professional. I look forward to coming back for all of my needs. More

by Kb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Jul 19, 2022 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 10, 2022

I took my car in to BMW Encinitas because of a noise in the sunroof when closed. The service advisor was knowledgeable and professional. He reassured me that the problem would be taken care of. I was kept More

by dviana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Prado. Outstanding Service Advisor.
Jul 11, 2022 -

BMW of Carlsbad responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW Encinitas. We always strive to provide personable and excellent customer service. Thank you for the review!

July 08, 2022

Everyone at BMW Encinitas doing their job and doing it right. We were met and directed by a nice lady and the good job was finished on time as promised. Thank you, Leo and Natalie More

by Leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Yancy
Jul 10, 2022 -

BMW of Carlsbad responded

Hi Leo, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 05, 2022

Issue with my brakes was resolved by the technician who road with us to hear the squeak we are complaining about. They are new break pads and often take some time to be worn in. If the problem persists af More

by BMW service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember his name but he was the technician who rides with customers having issues with the car. He was great! Explained everything and very professional.
Jul 08, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

June 30, 2022

BMW Encinitas has always made it convenient for any service issue. This is our 3rd BMW for my wife and her experience when buying and servicing the car has been exceptional. The results of this last se More

by Malahinione
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
Jul 04, 2022 -

BMW of Carlsbad responded

Hi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!

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