BMW Encinitas - Service Center

It was very hectic and crowded. I think they over-schedule, and then everyone has to wait longer for the service. I was very tired by the time I finally got my car back to go home. I think they over-schedule, and then everyone has to wait longer for the service. I was very tired by the time I finally got my car back to go home. I appreciate the fact that they washed my car. It looked nice. There is no dealer closer to me, and I will probably find somewhere else closer to have my car serviced from now on. More

Complete recall service on VANOS bolts holding engine in engine compartment. Very happy that the work was completely performed without me spending more money on service. And that BMW followed up with me to engine compartment. Very happy that the work was completely performed without me spending more money on service. And that BMW followed up with me to complete the appointment. Plus, the use of a loaner car helped me immensely as I'm disabled and rely on a vehicle to get to medical appointments. More

Beautiful facility and professional employees. My car was done in a timely manner as promised. My car was done in a timely manner as promised. More

MY VISIT TO DEALERSHIP WAS ABOVE MY EXPECTATIONS. THANK YOU ART FOR THE SHOT NOTICE OF DROPPING MY BMW OFF. THANK YOU TO THE STAFF FOR GETTING THE BMW REPAIRED SO QUICKLY. THANK YOU ART FOR THE SHOT NOTICE OF DROPPING MY BMW OFF. THANK YOU TO THE STAFF FOR GETTING THE BMW REPAIRED SO QUICKLY. More

From the very start of my entrance into the dealership I had a great experience. One of the guys at the desk where you pull up your car was very attentive and friendly. Within minutes he directed me to Mich had a great experience. One of the guys at the desk where you pull up your car was very attentive and friendly. Within minutes he directed me to Michelle inside the office who was also very helpful. This was my first time at the Carlsbad dealership since they had moved from Encinitas. There were so many employees to seek as to had I been helped. I really loved the coffee and tea station as well as the whole aesthetic to the inside as I waited for my Lyft. I would definitely rave about BMW Carlsbad as a whole@ More

The new dealership in Carlsbad has left a lasting impression on me. Their service team excels at addressing customer concerns, ensuring complete satisfaction with every visit. Brian Chartier, whom I' impression on me. Their service team excels at addressing customer concerns, ensuring complete satisfaction with every visit. Brian Chartier, whom I've worked with for years, stands out as a shining example of the location's high standards of professionalism, consistently delivering top-notch service. I'm equally impressed by the sales staff. They strike the perfect balance between being helpful and respectful, never pressuring customers during the car-shopping process. Their extensive product knowledge is evident, and they skillfully guide customers through the various options available. Overall, this dealership offers an exceptional experience in both sales and service, making it a standout in the automotive industry. More

Loved the service and facilities - the video review from the derives technician was a first for me - the service manager was courteous and wifi in this location is great ! the derives technician was a first for me - the service manager was courteous and wifi in this location is great ! More

Easy, fast, commutative. They’re honest about what needs to be done now and what can wait. They’re honest about what needs to be done now and what can wait. More

Service amazing! Brian always goes above and beyond! Car loan department was efficient and great customer service! Brian always goes above and beyond! Car loan department was efficient and great customer service! More

I had my car serviced at Carlsbad BMW. I loved my experience! Everyone was attentive and helpful. The service department was well organized and fast. Michelle walked me through my services I loved my experience! Everyone was attentive and helpful. The service department was well organized and fast. Michelle walked me through my services and explained everything well and didn’t try to upsell. She was very sweet. My technician, Neil was awesome. Explained what he did and what he saw. He even showed me things in my car I needed to know. I was out the door faster than what they quoted with all that and they even washed my car. I didn’t pay anything more than what I was quoted at the beginning. More