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BMW Encinitas - Service Center

Carlsbad, CA

4.2
410 Reviews

410 Reviews of BMW Encinitas - Service Center

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February 10, 2022

Jeff was amazing in service! He goat my car in and out in a day and it was all covered under warranty! Fabulous service!!!! More

by Kat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Feb 14, 2022 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you.

February 07, 2022

Good service for my run flat tire replacement but I was waiting for the car at the dealership and told 2 hours and it took significantly longer. More

by cbillramage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Bigay
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Feb 10, 2022 -

BMW of Carlsbad responded

Hi. We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 04, 2022

I can always count on Kieth for maintaining my car. He NEVER over sells; he does what is needed for my car. I trust him explicitly! More

by coldanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kieth Sherman
Report | Print
Feb 08, 2022 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

Feb 08, 2022 -

coldanny responded

My Service Advisor, Kieth, has ALWAYS taken the best care of my BMW...and me! At BMW Encinitas your BMW is in safe hands...and that’s worth a lot!

Feb 08, 2022 -

coldanny responded

My Service Advisor, Kieth, has ALWAYS taken the best care of my BMW...and me! At BMW Encinitas your BMW is in safe hands...and that’s worth a lot!

February 01, 2022

Everyone was very helpful and the problem was resolved. There was no loaner car available which would have been nice, but that was not the service departments fault. More

by coachhenry2
Recommend Dealer
Yes
Employees Worked With
Stephano
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Feb 05, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Feb 05, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

January 30, 2022

Dealer’s Body Shop did a great job of presenting options for repair of a minor scrape to my X3M. Results were terrific and cost was managed well. Nice work - thank you! More

by BillC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Velasco, Chris Begay
Report | Print
Feb 04, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 29, 2022

Prompt and friendly service. A thorough check of my car and wash was done as complimentary More

by cleop52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Jan 29, 2022 -

cleop52 responded

Yes, great & prompt service

Feb 02, 2022 -

BMW of Carlsbad responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

Feb 02, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

January 29, 2022

I can always trust Keith and the service department! I have had 3 BMW’s since 2000 and they have always take care of me. More

by randyslane5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Feb 02, 2022 -

BMW of Carlsbad responded

Hi, we are happy to pass along your comments to Keith here at BMW Encinitas! If you ever need help, just give us a call. Happy motoring!

Feb 02, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.

January 26, 2022

The best staff. Very knowledgeable and always help you understand the problem and prioritize. I will always go to them. More

by Vick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Arthur
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Jan 29, 2022 -

BMW of Carlsbad responded

Hi Vick, thanks so much for your feedback. If you ever need any help, please give us a call!

January 25, 2022

Excellent dealership for service and purchase of car! Highly recommend this dealership and will visit again. More

by nili.yavin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
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Jan 28, 2022 -

BMW of Carlsbad responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Encinitas Service Center. If you ever need any help, please give us a call!

January 23, 2022

Bought my car a year ago and have had the pleasure of working with Jeff at the service center for my maintenance items every time. He is awesome. Super helpful, honest, tells it how it is and reliable. M More

by kcrentfro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Jan 26, 2022 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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