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BMW Encinitas - Service Center

Carlsbad, CA

4.2
410 Reviews

410 Reviews of BMW Encinitas - Service Center

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January 20, 2022

The service center is quite dated, needs a remodel. Furiture and waiting area are less than ideal. It seems quite hectic to check in - they need to look at the Lexus service center model - night and More

by hector.meza
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Art
Jan 25, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care!

January 18, 2022

the cost of repairs. I was told that one my BMW328i a 2007, that there are two small oil leaks that it would run me around $4000.00 plus to correct this is crazy, that you need to take the whole front en More

by nfogelhu
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Sherman is my advisior.
January 14, 2022

I received the high level of service and support I expect from BMW Encinitas. My service advisor, Jeff Jennewein, was a pleasure to work with. He exceeded my expectations. Thank you! More

by Pam Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jennewein
Jan 18, 2022 -

BMW of Carlsbad responded

Hi Pam, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 12, 2022

My visits to the BMW Encinitas have always been pleasant, easy, and efficient. They receive me like a VIP although I drive a very old BMW. I appreciate my car more and more after each annual service. I kno More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike V. , Sydney Thorp
Jan 18, 2022 -

BMW of Carlsbad responded

Hi, we appreciate you taking the time to leave us a response! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 07, 2022

Prompt and helpful service, clear explanation of work being done, and work done on time as promised More

by Emilia
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arthur Alvarez
Jan 19, 2022 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 06, 2022

The service manager, Mike Voiles was excellent. There was a small problem following my service and he addressed it quickly and efficiently. The work was taken care of and I he was professional and effic More

by dmk0530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
Jan 19, 2022 -

BMW of Carlsbad responded

Hi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!

January 06, 2022

Professional service, tires were competitively priced, follow through was good, and car was ready when promised More

by SMen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
Jan 18, 2022 -

BMW of Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

December 31, 2021

The Encinitas, CA BMW dealership always provides excellent service. They make checking in and out a breeze; and provide loaners if needed. They are honest with me about any repair service needs and More

by bddove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
December 28, 2021

Professional and friendly service from everyone we encountered at BMW Encinitas. Keith Sherman is extremely knowledgeable and friendly. When I need service, I always ask for him More

by patb116
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
December 24, 2021

Mike Voiles, our service advisor was fantastic. He was professional, easy to speak with and took care of our issue. He was great to work with! More

by No
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
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