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BMW Encinitas - Service Center

Carlsbad, CA

4.2
409 Reviews

409 Reviews of BMW Encinitas - Service Center

Sort by
October 14, 2021

Daniel was my contact at the body shop. He was very professional and kept me up to date on the repairs. More

by Vialagohm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Oct 19, 2021 -

BMW of Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Encinitas. We are always more than happy to assist you if anything else comes up. Take care!

Oct 19, 2021 -

BMW of Carlsbad responded

Hi, we are happy you had such a positive experience with us! Feel free to stop by if you ever need any more help.

October 13, 2021

Kieth was professional, efficient, and provided great service on my M3. Excellent! I have been a customer at encinitas for 25 years. More

by msandiego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith in Encinitas
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Oct 19, 2021 -

BMW of Carlsbad responded

Hello, thank you for your kind review; we are happy to pass along your comments to Keith here at BMW of Encinitas Service Center! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

October 10, 2021

Good service! Provided transportation via LYFT to and from home! Very helpful! I believe the prices for service to be fair, not overly priced! More

by Lynniek12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristopher Bigay
Report | Print
Oct 11, 2021 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 09, 2021

Excellent service and attention to detail. Employees are courteous and efficient. Same day service is available. More

by Laurensue
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kris
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Oct 11, 2021 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 08, 2021

Courteous treatment and efficient service - just over an hour for oil change etc. from arrival to departure. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Oct 11, 2021 -

BMW of Carlsbad responded

Hi Bob, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Oct 12, 2021 -

BMW of Carlsbad responded

Hello Bob, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2021

The entire service experience was excellent. The service rep did a great job explaining everything and left a number of messages about the status of the car. More

by rpsternca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefano
Report | Print
Oct 08, 2021 -

BMW of Carlsbad responded

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Oct 09, 2021 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 07, 2021

They are very friendly and customer service oriented. Art in the service department is great and Eli the service tech is excellent!! More

by Lizess1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art, Eli
Report | Print
Oct 08, 2021 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Oct 09, 2021 -

BMW of Carlsbad responded

Hi, we are happy you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

October 01, 2021

Came in for some concerns on my vehicle. Steffano made the process easy and smooth. It was a very pleasant experience. Couldn't ask for anything else. More

by beltran091387
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steffano and Nate
Report | Print
Oct 04, 2021 -

BMW of Carlsbad responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 05, 2021 -

BMW of Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steffano here at BMW of Encinitas! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 01, 2021

I have waited the whole 3 hours for the service, but after the service, the service light is still on. More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Oct 05, 2021 -

BMW of Carlsbad responded

Hi Tony, thank you for taking the time to leave us feedback about your experience with us. We hope you are willing to give us another chance. Please reach out to us at (760) 335-6124 so we can work towards a resolution. Take care!

September 30, 2021

Somehow they always manage fast and courteous service for my BMWs. I have been a customer of parts and service for 35 years and it is good to see many familiar faces. More

by mandre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman
Report | Print
Oct 04, 2021 -

BMW of Carlsbad responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 05, 2021 -

BMW of Carlsbad responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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