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BMW Encinitas - Service Center

Carlsbad, CA

4.2
408 Reviews

408 Reviews of BMW Encinitas - Service Center

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September 09, 2021

Keith and Mike are the greatest service advisors that I have worked with for my BMW. They provide detailed diagnostic and made sure you understand where the problem is and how can the fix be done. I recomm More

by derrick0627us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nguyen, Keith Sherman
Sep 10, 2021 -

BMW of Carlsbad responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2021

I had some maintenance work done and was very happy with the service. They didn't have a loaner car so they got me a LYFT ride home and picked me up the next day. could not have been more convenient. More

by marcia.caulkins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arthur Alvarez
Sep 06, 2021 -

BMW of Carlsbad responded

Hi Marcia, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 02, 2021

Due to engine light on dashboard indicating an emissions issue, I had to take the car in twice--first for diagnostic check and then for installation of new catalytic converter. Mike Voiles could not have b More

by jaysen3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
Sep 06, 2021 -

BMW of Carlsbad responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Encinitas and we hope to be of service again in the future.

September 01, 2021

Keith did a fantastic job! Couldn't ask for better, friendly service. Spent time explaining everything and providing the best treatment any dealer could provide. More

by Cicero68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Sep 04, 2021 -

BMW of Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to Keith here at BMW of Encinitas! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 01, 2021

The dealer Provided me with great service, fast and was The dealer Provided me with great service, fast and was considerate to my waiting time providing me with transportation to and from my home. More

by gjohannesf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel
Sep 03, 2021 -

gjohannesf responded

I concur!

Sep 04, 2021 -

BMW of Carlsbad responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2021

The service was excellent as always. Mike Voiles always goes above and beyond. A++++. Can’t recommend enough. Do not hesitate to use BMW Encinitas for your service. More

by JeffSoCal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voiles
Sep 03, 2021 -

BMW of Carlsbad responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mike here at BMW of Encinitas! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 27, 2021

Excellent service experience at BMW of Encinitas Service Center! I brought my F80 M3 in for a regular servicing, and to remedy a few issues prior to the vehicle’s factory warranty expiration. My Service A More

by M 2724Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Voyles
Aug 30, 2021 -

BMW of Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Encinitas! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2021

The People and service are great 👍. Car was ready on time and the work was completed properly the first time. It is always a great experience More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art
Aug 30, 2021 -

BMW of Carlsbad responded

Hi Ron, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 23, 2021

Too many changes in the office. In past 4 years, every time I go for service new person is working there and the last person left the office. Even the advisor who get my order doesn't feel obligated to s More

by FARHADKERMANI48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
changes!
Aug 30, 2021 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

August 23, 2021

BMW Encinitas never disappoints, Outstanding customer service. Art Alvarez and Mike Nguyen always take good care of me. Worth the drive up North for service. More

by MikeV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Alvarez and Mike Nguyen
Aug 30, 2021 -

BMW of Carlsbad responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Encinitas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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