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BMW Encinitas - Service Center

Carlsbad, CA

4.2
409 Reviews

409 Reviews of BMW Encinitas - Service Center

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August 23, 2021

BMW Encinitas never disappoints, Outstanding customer service. Art Alvarez and Mike Nguyen always take good care of me. Worth the drive up North for service. More

by MikeV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Alvarez and Mike Nguyen
Aug 30, 2021 -

BMW of Carlsbad responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Encinitas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 16, 2021

Great service from beginning to end; great service; awesome staff; very organized and they made servicing a breeze, so easy, and returned a clean car -- much appreciated Gabe Soriano and the entire tea More

by PattyMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Soriano
Aug 18, 2021 -

BMW of Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Encinitas! If you ever need help, just give us a call. Happy motoring!

August 13, 2021

Mike at service department is very professional and knowledgeable with great customer service I will recommend Mike to all my friends and family. Thanks mike More

by Anahita merati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike V
Aug 16, 2021 -

BMW of Carlsbad responded

Hi Anahita, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the recommendation, and have an amazing day!

August 11, 2021

Great customer service! Kristopher kept me updated with everything, and made it very easy. More

by Andrea.M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristopher Bigay
Aug 16, 2021 -

BMW of Carlsbad responded

Hi Andrea, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 10, 2021

Gabe provided great customer service. Very easy to work with and very understanding. Since Byron no longer works at BMW, I am glad that I got to have Gabe service my car. More

by april
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe
Aug 16, 2021 -

BMW of Carlsbad responded

Hi April, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 10, 2021

Hoping Carlsbad BMW opens soon- I don’t want to return to Encinitas- over 2 hours and over $300 for an oil change- (yes I had an appointment and I was on time). I asked about an estimate for a scratch on the More

by RoniNo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Art
Aug 16, 2021 -

BMW of Carlsbad responded

Hi Ronino, we regret your most recent visit with us was not up to the standards we strive for. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (760) 335-6124 to discuss what we can do to help.

Aug 16, 2021 -

RoniNo responded

To start with I would love that quote yet. Interestingly enough the request was on the original work order- but it wasn’t done, nor was it e mailed, as I was told it would be.

August 09, 2021

This was a safe experience. Everyone was masked. Courteous and professional. I needed two new tires and the advisor made sure that my services were all up to date. More

by mag1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
keith
Aug 16, 2021 -

BMW of Carlsbad responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

August 05, 2021

Great customer service and satisfactionThe parts counter Great customer service and satisfaction The parts counter staff are the best More

by jtprohorse1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Soriano and Larry Coble
Aug 18, 2021 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 03, 2021

Took my 2006 bmw 650 and they made the noise problems go away, for that I am grateful. Keith is a great guy to work with, very punctual and friendly More

by larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Aug 18, 2021 -

BMW of Carlsbad responded

Hi Larry, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 27, 2021

BMW Encinitas never disappoints, Outstanding customer service. Worth the drive even though there are two other dealerships closer to where I live and have been to before. More

by MikeV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Alvarez, Mike Voiles & Mike Nguyen.
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