BMW Encinitas - Service Center

I went to the Service Department at BMW of Encinitas to have a tire installed onto my car that was recomended by my service advisor. My service advisor said that my spare tire that was in my trunk was bran have a tire installed onto my car that was recomended by my service advisor. My service advisor said that my spare tire that was in my trunk was brand new and good. Because I get my car serviced at bmw of encinitas I trusted the service advisors judgement. The service advisor took my car threw the service drive to a technician and installed the tire. The tire that was installed onto my 3series BMW was a 12 year old tire. When the service advisor took my car back he failed to write up a work order and just instructed the technician to install the tire with out following normal protocol. If BMW of Encinitas would of done there job then they would of noticed the tire was 12years old and not safe to drive on then they would of advised me to not install it. Instead they installed the tire and sent me on my way. The whole time I was driving I did not know I was driving with an old unsafe tire. I did not like the way my car was driving so I took my car to discount tire to have them check my tire and rotate them. Discount tire then noticed the 12year old tire on the rear driver side and asked me who installed it. Discount tire then advised me that any tire 8 years or older should not be installed on any car because of the un-safeness of driving on this 12 year old tire, because the tire was 12years old and unsafe per discount tires safety rules- they were not aloud to rotate my tires because of it being old and unsafe. If I did not go to discount tire I would of never of realized the old tire that was on my car and anything could of happened to me while driving, especially on the freeway. If bmw service would of followed there normal required protocol then they would not of put this old tire on my car. Once bmw was notified of what they had done,Greg Bobbier service manager admitted that bmw did not do there job but continued to treat me like crap even though bmw was in the wrong. My BMW was not safe to drive on the freeway and I did let Greg Bobbier (service manager) be aware of that. But service manager Greg Bobbier would not install my car with a new safe tire rite away even though this situation was BMW of Encinitas fault. They are horrible with customers, they do not have good customer service skills. I am letting everyone know about there horrible mistake! Never go there! If this was Harloff Bmw this would of never of ever happened. When something did go wrong with Harloff Bmw they took care of it ASAP with no question asked. Such a shame do not know how this place stays in buisness. More

Made service appt in advance. Brought it in on a Thursday for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I ca for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I called and was told they are "waiting to hear from BMW to authorize". Me: I need my car by the end of the day Monday, am going on a business trip for 10 days and want it parked in my garage. Them: Once we open a service ticket we can't release the car until the work is done. Me: Are you kidding me? There is a TSB for one problem and they are telling me my battery is bad. I said reset and try with a shop battery. Problem still there. Not battery. They blew me off on a warranty covered complaint. Now that it is out of warranty they want to charge me to fix it. This is my second and last BMW and last visit w/ present car to this stealership. BMW's business model is to build and sell a good product at a decent price then do the minimum under warranty and wait so they can charge you for services. BMW in general and this dealership in particular are not customer service oriented. Next time will go back to a Lexus. More

I bought a 2006 BMW 550i on February 16th of 2013 and I purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car starts moving on the first gear. I took the car to the service shop on a Thursday and I had a guy named Erin help me. The manager, Tim, took my car for a test drive and then told me the sound is normal for manual cars, even though it doesn't sound normal as I had a manual car for 6 years before I buy this car and I can tell whether it's normal or not. Anyways, he agreed to take the car in after I insisted. Erin promised he would call me the next day and tell me what's wrong with the car, if something is wrong. He was friendly. Anyways, four days after and I still didn't get a call, so I called Erin on Monday and left a voice message. He calls me back and tells me nothing is wrong with the car and the hold was because they were waiting for Tim's signature to release the car but he didn't bother to call me and let me know. Then Erin calls me Tuesday telling me the car is ready. When I went to get my car, they didn't give me any paper work to show what tests were done on the car so I have no proof they even touched the car, and I'm still hearing the same sound again. The guys were friendly but I wasn't satisfied with the service especially since the car is still under two warranties, the dealer's 60 days warranty and the 3 years warranty I purchased. On top of that, Erin asks me to give the service department a 5 rating. Overall, I'm not happy with the service and I'm planing to take the car to another shop, and if something is wrong with it, I won't be paying for any costs, that's for sure. More

Having recently moved to Carlsbad from Los Angeles, I have experience dealing with service at a BMW Dealership that could not solve my problems. BMW of Encinitas is GREAT. I went to them with my na have experience dealing with service at a BMW Dealership that could not solve my problems. BMW of Encinitas is GREAT. I went to them with my navigation problems with my 328i. BMW of Encinitas solved my problems. They even gave me a loaner each time my car went into service. They have a great attitude. They wouldn't give me back my BMW until they solved the issue. I have another BMW, 330i, When I came to a stop light, the car would idle. Car felt as though one of the cylinders was mis-firing. BMW of Encinitas kept the car until it was fixed. Great Service Department. They go the extra mile for their customer. Having had excellent service with Encinitas BMW's Service Department, we wanted to give this dealership a chance to lease us two (2) BMW's. We dealt with Mike Hegney, Manager and Jordan Fisher, Salesman. We did our homework by verifying exactly our requirements in the New 328i Series and received e-mails and phone calls from many dealerships. We made an appointment with Mike Hegney. Told him our requirements for our car. When we arrived at dealership, they had our car waiting for us to test drive. No pressure about any other car with more gadgets.. They had exactly what we had wanted and made us a great deal. We discussed turning in our 2006 BMW with Mike and getting a new 328i Series. Mike gave us a great deal on our 2006 and the new 328i Series. We were introduced to Jordan Fisher who was very knowledgeable about the technology in our cars. He provided us with excellent service and programed our cars. We have bought other BMWs from other dealerships. Never had we experienced a sales person who new everything about the technology of the auto. This was a great experience. The people working at BMW Encinitas know how to treat customers and make the deal so it’s a “Win Win” situation for both the buyer and dealer. More

I bought a 335i in 2008 from BMW Encinitas and every time I have brought my car in for service (or other, I used the body shop for unexpected work a couple of years ago), I have had an excellent experience. I have brought my car in for service (or other, I used the body shop for unexpected work a couple of years ago), I have had an excellent experience. Friendly, helpful, etc. I have a business partner that has not had such a good experience at another dealer in San Diego, so keep up the good work. More

Have purchased three vehicles from BMW of Encinitas in the past three years. Took vehicle in for service due to unusual noise and a rattle in the rear door. They never called to say vehicle would be held the past three years. Took vehicle in for service due to unusual noise and a rattle in the rear door. They never called to say vehicle would be held over night. I had to call around 4:30 to find car would not be ready until the next day due to special order parts. Rattle in ddor resolved, but vehicle returned with code unresolved in computer and vehicle still making same noise. No explanation as to why noise remains. Repair ticket states "BMW is working on it." Wonderful. Filled out survey and receive call and e-mail from Mary Jo Gelardo, Customer Service Manager who wants to discuss why I am unhappy with service. We discuss on phone on May 20 and she promises to set appointment with service manager week of May 23 to resolve issue. Never heard any more from her, so sent e-mail on May 27 advising we would not use the dealership again. Forwarded a copy of that e-mail to Brian Woods, the General manager and he has not replied either. Finally, there is a recall on one vehicle we purchased from them on 12/28/10. The recall was initiated on Oct 18, 2010 by BMW. I kind of think the dealer would have done the recall work before delivering the car? We just found out about the recall by taking it to another dealer, since we never received a recall notice. Or the owners card or anything else we should have received following the purchase. Just their way of doing business I suppose. SO glad the latest 535i came from somewhere else and the next 7 series will too! More

Very poor customer service. After 7 BMWs in 20 years, Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. The Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. They wouldn't let me talk with the service rep that supposedly inspected my car (they are not customer facing) Very frustrating experience. More

1/09/07 - This is the 4th time I've brought in my 2002 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has a deductible of $50, I can understand that but for each time I bring it in with the same problem BMW Harloff claim they have fixed?! The 3rd time I brought it in they had to bring in a BMW consultant because their mechanics were unable to figure out the problem...that time they had my car for 3 weeks. Previous time it was 2 weeks. The "droning noise" (which is the problem) started when I brought it in the 1st time for new brake pads. They changed the rotors (which didn't need replacing) and ever since BMW did the brake/rotor change, the car makes this awful noise when I turn (left or right) or when I slow down and go at a very low speed. They've had my car for 2 days now, have not heard from them, have left messages to check the status and Brian has not returned my phone call and I have yet to hear from Mike (Director of Sales & Svc) whom I've also left a msg for. A courtesy call would be nice esp since I haven't heard from them since I dropped the car off a couple of days ago. More

"Highway robbery" is one phrase that describes my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the c my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the car and both problems still existed. They fixed it with replacing a $70 part in 30 minutes, but charged me $1300. Terrible service and extremely crock service representatives. More