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BMW Encinitas - Service Center

Carlsbad, CA

4.2
409 Reviews

409 Reviews of BMW Encinitas - Service Center

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November 20, 2013

I went to the Service Department at BMW of Encinitas to have a tire installed onto my car that was recomended by my service advisor. My service advisor said that my spare tire that was in my trunk was bran More

by Bell867
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Bobbier (Service Manager) Ray Rhubottom (Service Advisor)
May 04, 2013

Made service appt in advance. Brought it in on a Thursday for some TSB's and a recall. By 5 pm no status phone call. Called and was told they are 5 hrs behind. Friday by 2pm no status update phone call. I ca More

by oscarcat
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith/Service
March 10, 2013

I bought a 2006 BMW 550i on February 16th of 2013 and I purchased a full warranty on the car. After two weeks of driving, I noticed a weird noise like a knocking sound coming out of the engine when the car More

by cchehab
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Erin
June 24, 2012

Having recently moved to Carlsbad from Los Angeles, I have experience dealing with service at a BMW Dealership that could not solve my problems. BMW of Encinitas is GREAT. I went to them with my na More

by Linda E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sherman and Bill Schrader
March 07, 2012

I bought a 335i in 2008 from BMW Encinitas and every time I have brought my car in for service (or other, I used the body shop for unexpected work a couple of years ago), I have had an excellent experience. More

by tiger22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it was Cortez.
June 02, 2011

Have purchased three vehicles from BMW of Encinitas in the past three years. Took vehicle in for service due to unusual noise and a rattle in the rear door. They never called to say vehicle would be held More

by magnumforc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ray, MaryJo
August 08, 2010

Very poor customer service. After 7 BMWs in 20 years, Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. The More

by eabondy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Cook
January 09, 2007

1/09/07 - This is the 4th time I've brought in my 2002 325CI for the same problem. They have been nickle and diming me each time I bring it in although they say its covered under warranty. Warranty has More

by tinygurl225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian (Service Dept)
August 29, 2006

"Highway robbery" is one phrase that describes my experience with Harloff. Checked in my car with the "Service Engine" light on and excessive vibration. 4 days later paid $1,300 and sat in the c More

by alexmasood
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Dwain and John
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