BMW of Catonsville - Service Center

Brittany hill or (Smiley😀) as I call her is the best service advisor I’ve ever had the pleasure of interacting with. A true professional who makes it her business to ensure client satisfaction. Face it. service advisor I’ve ever had the pleasure of interacting with. A true professional who makes it her business to ensure client satisfaction. Face it.. no one is happy about a service bill but somehow Brittany makes it a fun event every time I swipe to pay for the upkeep on my 7-series. Great job! She is the reason why I drive past Owings mills bmw only 2 min from home and come to Catonsville bmw for service.❤️🏆 Wes Watson More

Neil Taylor was very knowledgeable about his products and made my repair experience quick and easy. I will continue bring my BMW to his dealership for any repair needs made my repair experience quick and easy. I will continue bring my BMW to his dealership for any repair needs More

Great experience.. Took my 2018 BMW X3 and my 2014 3series in for service.The loaners cars were waiting and ready for me and my fiancé as soon as we arrived Brittany hil Took my 2018 BMW X3 and my 2014 3series in for service.The loaners cars were waiting and ready for me and my fiancé as soon as we arrived Brittany hill did an amazing job as my service advisor!!She didn’t a great job having everything ready and the service was completed for both cars in a very timely fashion with no hiccups.Highly recommend this dealership to anyone in the Baltimore county area or even further i would travel great distance for this level of professionalism. More

Excellent customer service The employees at this service department are exceptional. I drive by other BMW service departments to come here. I would highly recommend to friends The employees at this service department are exceptional. I drive by other BMW service departments to come here. I would highly recommend to friends and family. More

Recent Service at BMW of Catonsville was Great! I have taken my vehicle to BMW of Catonsville a few times for service, and before writing a review I wanted to make certain that they were consistent. I have taken my vehicle to BMW of Catonsville a few times for service, and before writing a review I wanted to make certain that they were consistent. Well, I am impressed! I'm particularly pleased with my Service Adviser, Zac Cutright, professionalism, knowledge and friendliness. I'm convinced that the dealership is committed to making things right. I forgo getting my vehicle serviced at a nearby dealership, which is just 15 minutes away because the environment isn't what I expect for a high-end brand. I feel valued as a customer at BMW of Catonsville, whichis why I'm willing to drive 40 minutes to get my vehicle serviced. The folks at BMW of Catonsville take your business seriously and the environment is one of doing what's right by the customer. I would highly recommend this dealership to friends, family and colleagues. If getting your vehicle serviced, ask for Zac Cutright. More

Zac Cutright Is the reason I continue to come to this location for service. He is knowledgeable, honest, and his follow-through skills are impeccable Is the reason I continue to come to this location for service. He is knowledgeable, honest, and his follow-through skills are impeccable More

great and easy always getting taken care of here. good customer service and attention to details. have been using this place for 5 years and have no issues always getting taken care of here. good customer service and attention to details. have been using this place for 5 years and have no issues More

World Class service and World Class Service Advisor. Keon Tobin is one of, if not the best service advisors in the business. The Catonsville service department is excellent, I will not take my BMW to any Keon Tobin is one of, if not the best service advisors in the business. The Catonsville service department is excellent, I will not take my BMW to any other dealer or service department. Keon is the main reason for that. Anytime I have had an issue or question, he immediately responds, gets my issue resolved or answers my question. World Class service and World Class Service Advisor. More

Excellent Customer Service! I accepted delivery of my 2020 BMW X5 on August 22, 2019. My entire sales experience was effortless. I returned to this dealership because of my sati I accepted delivery of my 2020 BMW X5 on August 22, 2019. My entire sales experience was effortless. I returned to this dealership because of my satisfaction with my first BMW X5 purchase in 2012. My salesman Korey Mathews was excellent. Sam Choi was exceptional in assisting me with individualizing just the right financing package for me. I recently utilized the Service Dept. I had forgotten to order wheel locks. My service adviser, Jamie Brenneman, had me in and out with my wheel lock installation in no time. I would recommend BMW of Catonsville highly, to friends and family members. More