BMW of Chico

I wanted to love this dealership- but after more than two decades with Pajouh BMW (previously Courtesy), we know them pretty well. I feel a review is absolutely warranted. We’ve purchased three BMWs at th decades with Pajouh BMW (previously Courtesy), we know them pretty well. I feel a review is absolutely warranted. We’ve purchased three BMWs at this dealership, and purchased extended services on our most recent fourth (purchased elsewhere, for reasons listed below). Buying them new is easy, although you can absolutely find a better deal almost anywhere- servicing them at this dealership is next to impossible. Car dropoffs and pickups frequently take more than an hour each, even when scheduled well in advance by the dealership themselves. Don’t be surprised when you find yourself parked on a sofa for an hour- it happens almost every time. Every visit, I witness visible disorganization and other frustrated customers camped out in the showroom. I’ve had to call my work and take a half day because the wait times were so obscene. Once you’re done waiting to drop off- services at this dealership cost more than double the price of the local specialty shop (and easily take double the time). While dealership services are always higher regardless of location, this dealership consistently takes the cake. They often miss glaring issues (last time I left after a check, I noticed a fog light was out that they didn’t mention), and consistently push extra (usually unnecessary) services. We’ve shown up for service appointments they scheduled, and then been turned away during check-in after an hour wait because they forgot the mileage minimums on a package and realized we hadn’t hit them yet. We’ve paid for different services, and later had private BMW mechanics tell us the services either weren’t done or were done badly (multiple times, multiple mechanics!). Why my rating is so abysmally low: Packages and warranties are basically useless, as it’s next to impossible to get a call back from BMW to check status and schedule services. My BMW app is somehow more useful than the dealership. They don’t answer phones, they don’t respond to voicemails, and are even largely unresponsive to texts. I’m polite, understanding, and do realize things slip through the cracks- but it shouldn’t take more than a week to hear back about simple warrantied maintenance (and I followed up!). Reception, although very responsive, is unable to access car-specific information, so the customer is stuck waiting for an unresponsive BMW team to give them a call “when they can.” It’s incredibly frustrating, especially when we’ve purchased so many vehicles through their team. I’ve worked with the BMW dealerships in Marin and Sacramento to fix both maintenance and body issues, and the experiences were laughably better (so much so that I’d absolutely tow to Sacramento if I ever needed a dealership collision repair). I don’t trust the work here anymore after multiple experiences, including one where my bumper fell off when closing the trunk because it was improperly attached with less than half the required hardware. The collision center in Sacramento was quick to identify that it had been improperly attached by the Chico dealership, and fixed it for free. While the Pajouh dealership looks pretty, that’s about it. I would make the journey to another dealership, even if you’re local. Shoot, just buy the car online- truly, buying a car unseen with no warranty and then taking it to the local specialty shop is more trustworthy, cheaper, and vastly more convenient. I would not trust this dealership when purchasing a used vehicle, and wouldn’t recommend them when purchasing a new one, either. I feel bad leaving such a scathing review, but our experience has been consistently disappointing for decades. More

Pajouh Automotive - formerly known as Courtesy Motors in Chico, CA - left my practically new car (7,500 miles) $100,000 BMW X5 M60i on their lot for an entire weekend with the driver window rolled down in t Chico, CA - left my practically new car (7,500 miles) $100,000 BMW X5 M60i on their lot for an entire weekend with the driver window rolled down in the pouring rain. After a nearly 15 minute conversation with the owner, the operations manager and the service manager during which not one of them apologized, but instead insulted us by comparing 60+ hours of water intrusion to a “lifetime of getting in and out of the car with rain boots and an umbrella”, their solution was to dry the car with a heater and shop vac and return it to me. "These cars are made for this!" they said. Water intrusion damage can take months if not years to manifest and they know it. And yet just 4 days after the intrusion, the car reported an "urgent interior function" code - the driver restraint system was malfunctioning. We asked them to buy the car back. They said no. We asked for a replacement and the owner’s response was a snotty, “how do you know the replacement vehicle won’t have water damage?” My mission is to tell everyone, everywhere I can reach about their negligence and lack of accountability to take responsibility and do the right thing. More

I have been doing business here for several years. I have done business with another BMW dealership many years ago ( Dealership will remain un-named) and Courtesy is a much different experience. I always fe done business with another BMW dealership many years ago ( Dealership will remain un-named) and Courtesy is a much different experience. I always feel at home and the staff. They are personable and reliable. Just purchased a new BMW with Cedric. Cedric was my sales representative a few years ago and I came right back for my next car. Cedric is knowledgeable and inspires trust. Always an enjoyable experience. More

The process of buying my car at Courtesy Motors has been the best car buying experience I have had in my 55 years of buying cars. From the first time I stopped by to look more than a year ago, through the o the best car buying experience I have had in my 55 years of buying cars. From the first time I stopped by to look more than a year ago, through the order process to dealing with the F&I manager it was fun and professional. Jerry has a great team from A to Z More

The staff was very friendly and professional. Salesman, Stephen, knew everything about the car, answered all our questions and we would gladly buy from him again. Stephen, knew everything about the car, answered all our questions and we would gladly buy from him again. More

I have used this dealer for many years, and get consistent and reliable service each time I go there. I lease every 3 years, and the staff is always very helpful when I am making my choice. consistent and reliable service each time I go there. I lease every 3 years, and the staff is always very helpful when I am making my choice. More

worth the drive! After feeling like another dealer wasn't forthcoming regarding finance rate and rebate options, we drove a little further and are so happy with our de After feeling like another dealer wasn't forthcoming regarding finance rate and rebate options, we drove a little further and are so happy with our decision. The process was streamlined and straight forward from beginning from the moment we were greeted through our delivery tutorial! More

Poor service quality, less than poor morality Had two damaged bmw,s ,sat in open lot for months waiting for repair. convertible filled up with water waiting for new nose cone and paint.....paint w Had two damaged bmw,s ,sat in open lot for months waiting for repair. convertible filled up with water waiting for new nose cone and paint.....paint wrong color and not blended now it looks liks a clown car.....the other car needed a sun roof and paint due to the Paradise fire.....dealership couldn't get my insurance to pay, couldn't seem to get picture to insurance company, replace sunroof and forgot some parts this is all after months. wife picked up the painted convertible and it had water trapped in body so that the brakes caused a dangerous weight shift transfer. the dealership told me they knew that but didn't fix it or TELL MY WIFE. talked to owner of dealership with no follow up on their part, no calls no cards no e-mail just so sad for you Mr. Customer, I wouldn't let them work on my car ever again, real shady people. More