BMW of Creve Coeur

I really like this man. It was my first time coming here, and he gave me a very warm welcome. He listened to me and helped me understand the issues with my car, and he provi It was my first time coming here, and he gave me a very warm welcome. He listened to me and helped me understand the issues with my car, and he provided me with an estimate of the costs before any repairs were done. He also let me know which things needed to be fixed and which did not. I truly appreciate his honesty and help. Thanks alot Kevin. Tuan Nguyen More

Riley was extremely professional and made my repairs experience pleasurable. I would request to work with her for any of my future vehicle repairs. experience pleasurable. I would request to work with her for any of my future vehicle repairs. More

Bradley is the definition of what a great car salesman should be. I recently purchased a pre-owned Range Rover from Bradley, and I honestly couldn’t have asked for a better experience. I’ve purchased q should be. I recently purchased a pre-owned Range Rover from Bradley, and I honestly couldn’t have asked for a better experience. I’ve purchased quite a few vehicles over the years, so I’ve dealt with plenty of salespeople, and Bradley genuinely stands out as one of the best I’ve ever worked with. From the beginning, Bradley was upfront, honest, knowledgeable, and extremely helpful. He answered every question I had about the Rover and never once made me feel like I was being pressured into a sale. He took the time to make sure I was comfortable with the vehicle and understood everything about the purchase. What really impressed me was how smoothly he handled an out-of-state purchase. Buying a vehicle from another state can easily become complicated, but Bradley made the entire process incredibly easy and straightforward. He communicated well, followed through on what he said he would do, and made me feel like I was dealing with someone I could actually trust. That level of honesty and customer service is rare in the automotive industry. Bradley wasn’t just interested in getting the sale—he genuinely seemed to care about making sure I had a good experience as a customer. I’ve bought enough cars to know the difference between someone who is simply trying to sell you a vehicle and someone who actually takes pride in taking care of their customers. Bradley is absolutely the latter. If I’m ever in the market for another vehicle from this dealership, Bradley will be the first person I call. I would also recommend him without hesitation to anyone looking for a vehicle. He represents the dealership extremely well, and if I were the owner or GM, he’d be exactly the kind of salesperson I’d want representing my business. Thank you, Bradley, for making what could have been a complicated out-of-state purchase one of the easiest and best car-buying experiences I’ve had. More

Bradley is the definition of what a great car salesman should be. I recently purchased a pre-owned Range Rover from Bradley, and I honestly couldn’t have asked for a better experience. I’ve purchased q should be. I recently purchased a pre-owned Range Rover from Bradley, and I honestly couldn’t have asked for a better experience. I’ve purchased quite a few vehicles over the years, so I’ve dealt with plenty of salespeople, and Bradley genuinely stands out as one of the best I’ve ever worked with. From the beginning, Bradley was upfront, honest, knowledgeable, and extremely helpful. He answered every question I had about the Rover and never once made me feel like I was being pressured into a sale. He took the time to make sure I was comfortable with the vehicle and understood everything about the purchase. What really impressed me was how smoothly he handled an out-of-state purchase. Buying a vehicle from another state can easily become complicated, but Bradley made the entire process incredibly easy and straightforward. He communicated well, followed through on what he said he would do, and made me feel like I was dealing with someone I could actually trust. That level of honesty and customer service is rare in the automotive industry. Bradley wasn’t just interested in getting the sale—he genuinely seemed to care about making sure I had a good experience as a customer. I’ve bought enough cars to know the difference between someone who is simply trying to sell you a vehicle and someone who actually takes pride in taking care of their customers. Bradley is absolutely the latter. If I’m ever in the market for another vehicle from this dealership, Bradley will be the first person I call. I would also recommend him without hesitation to anyone looking for a vehicle. He represents the dealership extremely well, and if I were the owner or GM, he’d be exactly the kind of salesperson I’d want representing my business. Thank you, Bradley, for making what could have been a complicated out-of-state purchase one of the easiest and best car-buying experiences I’ve had. More

Easiest and most pleasurable car deal I've ever made. We live a couple hours away and dealt with Ryan mostly by phone and email in the beginning. Ryan makes it easy. This was only the second car I've eve We live a couple hours away and dealt with Ryan mostly by phone and email in the beginning. Ryan makes it easy. This was only the second car I've ever purchased without actually seeing it first. Both were BMW's. More

Stephanie, the service advisor, was excellent. Her technical knowledge and keen customer orientation is the reason for this 5 star rating. Her technical knowledge and keen customer orientation is the reason for this 5 star rating. More

Wasn’t able to come to a fair agreement. We never kept the conversation going to. We never kept the conversation going to. More

****** UPDATE Gary stepped in and arranged for my car to inspected by their tint specialist and determined it was an issue with the glass and should be replaced. The glass has been replaced and tinted at to inspected by their tint specialist and determined it was an issue with the glass and should be replaced. The glass has been replaced and tinted at no cost. I appreciate him taking ownership of the issue and making things right. I'm happy to have this over and enjoy my car! ******* I purchased my 2025 certified pre-owned 330i from BMW of Creve Coeur in May 2026. The buying experience was fine and Bradley was easy to work with. I took my vehicle to a very reputable shop near my home to get tinted and when they washed the back window to prepare it for tint, the defroster lines slid down and split. I called some tint shops(including the one BMW of Creve Coeur uses) to ask them if that was something they have seen. They advised that defroster lines should not come off that easily and that it sounds like there is an issue with the glass. They suggested taking to where I purchased it. I bought the car on the 20th, took it to the tint shop on the 29th and called the dealership that afternoon. Since it was Friday we arranged for me to bring it in on Tuesday the 2nd. When I brought it in the service manager accused the tint shop of using too much heat or cutting the lines with a razor blade. I went back to the tint company and they showed me the video of them working on my car and neither of those things happened. BMW of Creve Coeur refuses to fix the back glass and so I made a complaint directly with BMW and when they called BMW of Creve Coeur,they went out of their way to tell BMW not to cover the damage even under their goodwill program. I have always dreamed of buying a BMW and after 10 years of driving a van, my kids were old enough to switch back to a car. The whole experience has been a nightmare and honestly I'm ready to just be done and get a different car because if this is how they are right after you buy the car, I can imagine they are even more difficult to work with as the car ages. I purchased a brand new Kia back in 2013 and 13 years later they provide superior service than this BMW of Creve Coeur has. So if you want a dealership that makes your life difficult before the 1st payment is due then BMW of Creve Coeur is the one for you. My co workers all have luxury vehicles as well as my clients and I will be sure to warn everyone about BMW of Creve Coeur. More

Stephon has helped us with a lease purchase on 2026 BMW XM Label, and it was the best experience that we have ever had when purchasing a vehicle. Will be only purchasing cars with Stephon in the future! T XM Label, and it was the best experience that we have ever had when purchasing a vehicle. Will be only purchasing cars with Stephon in the future! Thank you! More

The new facility is beautiful and the accessibility is so much better. However, I was questioned about the the need for an oil change although I have a plan and I got a dashboard warning indicating wi needed much better. However, I was questioned about the the need for an oil change although I have a plan and I got a dashboard warning indicating wi needed one. I was questioned if I had my card serviced somewhere else and possibly been an adjustment with my odometer. It I’m not mistaken, isn’t that illegal or at least immoral. I wasn’t pleased about that but I just got my oil changed and left. More