BMW of Delray Beach - Service Center
Delray Beach, FL
560 Reviews of BMW of Delray Beach - Service Center
The service department at BMW of Delray Beach far surpaasses any other dealership in South Florida. Keith is always available and accomodating. They fix the car right the first time, and provide a surpaasses any other dealership in South Florida. Keith is always available and accomodating. They fix the car right the first time, and provide a nice loaner car. I truly recommend them More
Delray BMW offers a clean, modern facility with excellent service enhanced by the knowledgeable service techs(David Helms in particular). Check in is easy and fast and the waiting area is quite comfortable. service enhanced by the knowledgeable service techs(David Helms in particular). Check in is easy and fast and the waiting area is quite comfortable. Service is flawlessly performed albeit at a premium price. More
They are very professional and have good customer service. They also do the best they can not to make you wait too long when waiting for your car service. They also do the best they can not to make you wait too long when waiting for your car More
I called to make the recall appointment vs. online because I wanted to know how long it would take. The first person I talked with couldn’t find my VIN number in the system and didn’t make an online because I wanted to know how long it would take. The first person I talked with couldn’t find my VIN number in the system and didn’t make an appointment. The 2nd time I called they found it right away and told me the car would be fixed the same day. On the day of the service, the first thing the service advisor told me was that the car might need to stay overnight, but I needed the car that evening. So I told him to either make sure they could get it done during the day or we would have to pick a day when I had no need for the car that night, since he couldn’t get me a loaner for two weeks. He talked to the parts department and the service team and came back to tell me they could get it done by 5PM, which worked for me. They got me a driver to take me home. The driver was friendly and courteous. At about 2:30 PM I got a text with the video telling me they had finished the car and everything looked good. At 3:30, I got the call from Nelson, the service advisor, that I could come pick up my car. So after a rocky start, things got much better and I was totally satisfied. I do suggest that you increase the number of loaner cars, as you appear not to have enough of them. More
This Delray dealership is terrific! All the service staff are professional And caring. The service is on time. The cars are washed immaculately inside and outide. I will be returning to All the service staff are professional And caring. The service is on time. The cars are washed immaculately inside and outide. I will be returning to this dealership for all my purchases. More
Steve Itkin is an excellent advisor. He is very personable and knowledgeable. I know I am in good hands with Steve and the service department. He is very personable and knowledgeable. I know I am in good hands with Steve and the service department. More