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BMW of Delray Beach - Service Center
Delray Beach, FL
557 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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557 Reviews of BMW of Delray Beach - Service Center
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May 01, 2025
I called to make the recall appointment vs. online because I wanted to know how long it would take. The first person I talked with couldn’t find my VIN number in the system and didn’t make an online because I wanted to know how long it would take. The first person I talked with couldn’t find my VIN number in the system and didn’t make an appointment. The 2nd time I called they found it right away and told me the car would be fixed the same day. On the day of the service, the first thing the service advisor told me was that the car might need to stay overnight, but I needed the car that evening. So I told him to either make sure they could get it done during the day or we would have to pick a day when I had no need for the car that night, since he couldn’t get me a loaner for two weeks. He talked to the parts department and the service team and came back to tell me they could get it done by 5PM, which worked for me. They got me a driver to take me home. The driver was friendly and courteous. At about 2:30 PM I got a text with the video telling me they had finished the car and everything looked good. At 3:30, I got the call from Nelson, the service advisor, that I could come pick up my car. So after a rocky start, things got much better and I was totally satisfied. I do suggest that you increase the number of loaner cars, as you appear not to have enough of them. More
by Rwberger
Employees Worked With
Nelson Mahon, don’t remember the driver’s name or those of the receptionists.
April 19, 2025
This Delray dealership is terrific! All the service staff are professional And caring. The service is on time. The cars are washed immaculately inside and outide. I will be returning to All the service staff are professional And caring. The service is on time. The cars are washed immaculately inside and outide. I will be returning to this dealership for all my purchases. More
by BMW
Employees Worked With
Thomas
March 10, 2025
Steve Itkin is an excellent advisor. He is very personable and knowledgeable. I know I am in good hands with Steve and the service department. He is very personable and knowledgeable. I know I am in good hands with Steve and the service department. More
by cath
Employees Worked With
Steve Itkin
February 17, 2025
BMW of Delray Beach is an exceptional dealership. Service has always been excellent, and on a new 2025 540i X Drive the technology is so advanced that I needed several lessons in how to use all the Service has always been excellent, and on a new 2025 540i X Drive the technology is so advanced that I needed several lessons in how to use all the new features. Jacob Freedman the BMW “genius” is beyond knowledgeable. He is patient and knows everything about the new car. He has showed me so many features answering all my questions that I can’t begin to tell you how terrific he is. Tami the front desk receptionist may be one of the nicest people I have ever met. So efficient and helpful, amazing. What a great group of people BMW has working for them. The service advisors are also great. Thank you BMW of Delray. More
by Warren
Employees Worked With
Jacob Freedman, Tami, Steve Itkin, Thomasz Gackowski
November 25, 2024
Everyone at BMW of Delray Beach was very friendly and very professional. Keith my service tech was excellent. The work was done perfectly and very quickly. I would recommend BMW of Delray Beach to anyone very professional. Keith my service tech was excellent. The work was done perfectly and very quickly. I would recommend BMW of Delray Beach to anyone looking to get into a BMW More
by gary
Employees Worked With
keith
