BMW of Doylestown A Thompson Dealership

Andi Glassmyer the Service Manager was extremely helpful in trying to have the issues I was having with my 2020 330ix resolved. All were except the radio. I received a text from Dan Goldman on February 18 t in trying to have the issues I was having with my 2020 330ix resolved. All were except the radio. I received a text from Dan Goldman on February 18 to be sure I was satisfied. I responded on February 19 about the radio and have not heard back. I am disappointed at the lack of response. Why reach out if you have no intention of responding? I find him to be reactive as opposed to proactive. It takes more than one call for a return call. I'm constantly told how important customer service is to BMW. With the exception of Andi Glassmyer and my sales person Ryan Gordon I do not find this to be the case. I have not called the dealership back since I picked the car up from the service appointment. Who the service advisor is would determine whether or not I would refer this service center. More

I called Thompson BMW, to arrange a product recall 9plastic b-pillar cover) in my X1. While it wasn’t available yet, Dan Goldman promised to call as soon as it arrived. Sure enough, I got the call to 9plastic b-pillar cover) in my X1. While it wasn’t available yet, Dan Goldman promised to call as soon as it arrived. Sure enough, I got the call to bring my car in. Even better, I got a video clip texted to me by my BMW technician Allen Todd personally letting me what service work needed to be completed while it was in his care. WOW!! That’s personalized service at its best. More

I’ve been a Thompson customer for sales (Raúl), service (Andi and Alex), and auto body work (Rick and Stephanie at Thompson Collision) for several years now. They are top notch professionals in every way. (Andi and Alex), and auto body work (Rick and Stephanie at Thompson Collision) for several years now. They are top notch professionals in every way. No pushy sales tactics or gimmicks; they truly value their customers and do everything they can to continue earning your business. More

Never get a hybrid Dealership is good, don’t trust the sales people(generally),service dept is excellent,always treated fairly and the work performed is the best sincere Dealership is good, don’t trust the sales people(generally),service dept is excellent,always treated fairly and the work performed is the best sincerely More

This is the third BMW X3 we have worked with Rob Ridgeway on. Rob has taken great care of us at all times. He’s a pleasure to work with. Our experience with your service team is always top notch. on. Rob has taken great care of us at all times. He’s a pleasure to work with. Our experience with your service team is always top notch. More

Responsive and quality work. Easy to schedule appointments.kept me well informed regarding any extra work required and the progress to completion. Very good service department. appointments.kept me well informed regarding any extra work required and the progress to completion. Very good service department. More

The staff in the Service Department are always responsive, honest, caring and deliver on their promises. One can’t ask for anything better. Highly recommended. responsive, honest, caring and deliver on their promises. One can’t ask for anything better. Highly recommended. More

Not a pleasant experience with service department. I will not being returning for any service or purchases. I will take my business to another BMW dealership. not being returning for any service or purchases. I will take my business to another BMW dealership. More

Alex my Service Advisor had my part ready installed in 1 hour as promised. Thanks Alex my schedule was packed and you kept me going hour as promised. Thanks Alex my schedule was packed and you kept me going More

Didn’t fix what we asked them to fix. A obvious clue was the steering wheel volume control but it’s still not working so... the steering wheel volume control but it’s still not working so... More