BMW of Freehold - Service Center

Long gone are the days of rude, intimidating customer Long gone are the days of rude, intimidating customer service in sales and especially service. Years ago the svc dept was very rude. I received ba Long gone are the days of rude, intimidating customer service in sales and especially service. Years ago the svc dept was very rude. I received bad customer service a couple of years ago and reflected that in a survey and was confronted about it by two svc advisors and I was l was verbatim told to not do it again. Needless to say I warned everyone that would listen about the horrid cust. svc at bmw and found I was not alone, a ton of women I asked felt the same way. Jump to today. I wanted a preowned larger vehicle for the winter. I mentioned this to Isaac in passing who offered to set me up with sales. Isaac btw is awesome! I really wish I would have met him alot sooner, every service appt went from my dreading the process to feeling uber comfortable with calling poor Isaac 3 times a day, everytime he was polite and friendly. Such a breath of fresh air. Rob and John in sales, and Dennis in finance went above and beyond to get me a great deal in exactly what I wanted. Even more than I asked for! I had to tell the General Manager Dori (who is also a doll) that I couldn't believe this is the same BMW from 2 years ago. This place is super female friendly. I drove in by myself, on a whim, on the way home from work just to see what was in stock. I did not think I would walk out with a good deal on exactly what I wanted. I am blessed that I did. This was the first time ever I have been car shopping and not felt like I needed a pokerface and a calculator. I am now raving about this place and couldn't be happier. I am a big believer that customer service must be top notch especially in this economy and am happy to say that I finally found a dealer that offers honest, friendly service which can be rare in this industry. Its obviously a business and they have to make a living, but I was not taken for a ride or pressured at all. Isaac, John, Rob and Dennis made this experience as pleasant as possible, and Rob even helped me clean out my toddler ridden trade in and move my belongins over to the new car!! Absolute best customer service ever. More

BMW Freehold is by far the best dealership in the area to work with. They are accomodating, friendly, and on top of their game! Everyone there is great, I wouldnt take my car anywhere else. I live 45 minutes work with. They are accomodating, friendly, and on top of their game! Everyone there is great, I wouldnt take my car anywhere else. I live 45 minutes away and there are 2 BMW dealerships closer to my house but they are well-worth the drive. Excellent service!! BMW Freehold sets and keeps the bar very high! Great work!! More

This is my 2nd X5 and I'm very glad that I was referred to BMW of Freehold. Tim Taylor and Rich Deleso were great to deal with. They were very knowledgeable and accommodating and made sure that my repair to BMW of Freehold. Tim Taylor and Rich Deleso were great to deal with. They were very knowledgeable and accommodating and made sure that my repairs were done quickly. I live in Brooklyn, NY but travel to Freehold because it’s worth the trip. More

This is my second BMW 328xi, and my current one is a 2011. Over the past several years I have been using Freehold BMW for service. I have had several Service Advisors, and no one has compared to Rich De 2011. Over the past several years I have been using Freehold BMW for service. I have had several Service Advisors, and no one has compared to Rich De Leso. Mr. De Leso is professional, well mannered, experienced and has called be back faster than any other advisor that I dealt with. I will continue bringing my vehicle to Freehold BMW and have recommended several of my family and friends to Rich. Regards, Fred Grimaldi More

I would like to give great thanks to Allen Gin and the service team for a well done job once again they have taken care of my vehicle for the past year at BMW of Freehold. I have never been treated with service team for a well done job once again they have taken care of my vehicle for the past year at BMW of Freehold. I have never been treated with such respect and professionalism as I have with Allen, as part of BMW Team he is a will Representative of the team, very knowledgeable, understanding and willing to take the extra mile to get the job done to the Client satisfaction, once again THANK YOU ALLEN. Mike Elbatanony More

Freehold BWM provided fast and complete repair service for my 328xi. Brought it in with out an appointment and they quickly got it scheduled, repaired, and back to me. The facility was clean and the per for my 328xi. Brought it in with out an appointment and they quickly got it scheduled, repaired, and back to me. The facility was clean and the personnel were very helpful. They kept me informed thru the entire process. The proof was when I drove the car out, it ran and looked new again (with over 110K miles now). Big thanks to Rich D. for helping with the whole process, you have definitely gained a future customer! More

Tony and his team were helpful in getting my car serviced. They provided updates when necessary and were even able to get the car done in shortened time frame due to my own schedule conflicts. And serviced. They provided updates when necessary and were even able to get the car done in shortened time frame due to my own schedule conflicts. And one of the best things was the ability to get a loaner car for half a day, one of the newer cars on the lot in fact. All in all, a very good experience. Thank you. More

Hi Rich, I was very please with the service rendered Hi Rich, I was very please with the service rendered by BMW, especially when you took my car right away and had the issue fixed expeditiously. Yo Hi Rich, I was very please with the service rendered by BMW, especially when you took my car right away and had the issue fixed expeditiously. You were the best! I would recommend my neighbor to you next time because of your patience and understanding of what I was going through. I also look forward to doing more business with you all. My appreciation to you for all your hard work, you are an asset to your company (BMW). Sincerely, Mrs. Dukuly More

I called Allen Gin for a problem that I had with my vehicle and I did not have an appointment, and I was given a loaner car and the problem was taken care as promised. Allen always goes out of his way vehicle and I did not have an appointment, and I was given a loaner car and the problem was taken care as promised. Allen always goes out of his way to satisfy me and he goes above and beyond the call of duty. More

Dealing with Allen Gin is an absolute pleasure. He is a professional first and foremost, and he will go out of his way to accommodate the customer. I would recommend Allen Gin to any of my friends and fam professional first and foremost, and he will go out of his way to accommodate the customer. I would recommend Allen Gin to any of my friends and family. Allen is the ideal customer service representative - period. BMW of Freehold is fortunate to have him on their team! Keep up the great work!! Much appreciated!! Sincerely, Rob P. Staten Island, NY More