BMW of Freeport - Service Center

Title: Completely Drained – 4 Visits, Thousands Spent, Still No Fix Review: I don’t normally write reviews, but I feel like I have no choice after what I’ve been through with BMW of Freeport’s service Still No Fix Review: I don’t normally write reviews, but I feel like I have no choice after what I’ve been through with BMW of Freeport’s service department. My 2018 BMW 740 has been in their shop four separate times for the same exact air conditioning problem. Each time, I was told the issue was fixed. Each time, I believed them. And each time, the same problem came back. So far, I have spent over $4,500 on these so-called “repairs.” Now, on my fourth visit, I’m being quoted another $1,800—with nothing more than “we hope this will fix it.” Hope is not good enough when I’ve already been told three times that it was fixed. This experience has left me completely broken down emotionally and financially. It is not fair to the average person to be put through this kind of stress. I work hard for my money, and to see it disappear into endless bills for the same unresolved issue is devastating. I feel taken advantage of, and I can’t shake the feeling that this is more about squeezing money from customers than actually solving problems. All I want is my car to work the way it should. Instead, every visit feels like another financial hit and another empty promise. The emotional stress this has caused me is overwhelming—I can’t bear it anymore. I’m writing this to warn others: be careful. What happened to me can happen to anyone who trusts this service department to do the right thing. More

This dealership has an excellent salesperson in Jonathan Gardiner. He explained options for the vehicle that I ended up purchasing. When I couldn’t figure out a simple problem, he explained it. Gardiner. He explained options for the vehicle that I ended up purchasing. When I couldn’t figure out a simple problem, he explained it. More

The Best Service Advisor : BMW of Freeport Just FYI to all BMW owners the best Service Advisor on Long Island is Michael Krulewich . Rarely do you find such a caring, knowledgeable and efficient advisor, all BMW owners the best Service Advisor on Long Island is Michael Krulewich . Rarely do you find such a caring, knowledgeable and efficient advisor, who will always take great care of you. More

Customer service was the best I have experienced in my 25+ years as a BMW owner. My advisor Ed W. took care of me step by step with speed and efficiency. He made sure I was completely comfortable with my 25+ years as a BMW owner. My advisor Ed W. took care of me step by step with speed and efficiency. He made sure I was completely comfortable with my experience. Service manager Xavier H. was the most knowledgeable BMW expert I have encountered at any dealership. My vehicle was serviced completely from top to bottom and all repairs/ service performed expeditiously. Overall 100% satisfaction and I will go nowhere else. More

I read the reviews before I went . They were mixed . Some said horrible. Some said great . So I decided i ll find out for myself . Con artist. Do not care about customer satisfaction. They were mixed . Some said horrible. Some said great . So I decided i ll find out for myself . Con artist. Do not care about customer satisfaction. I went for recall it was free . I needed inspection . Tracey said ok. Service department will take care of it. Then I get video. Showing my tail light was broken . To repair $700.00 then I get another text saying sorry ur car will not pass u have tints . I felt disappointed. I went to dealer for help . I understand everything is money . What happened to kindness and I’ll get u inspected . It. Did not feel like any one gave a hoot about what I needed . A big staff of go see this person or some one else . The main reason people are afraid of car dealerships . The con artist vibe . How much money can I squeeze out of u. The car is. Wonderful the service . Does not match the level. It’s Christmas but I felt no love . Lesson learned More

Excellent service, David Silverglad went above and beyond in his communication . Kept me informed every step of the way until the minute repairs were completed beyond in his communication . Kept me informed every step of the way until the minute repairs were completed More

Jonathan Muñoz Is the best advisor I ever had . He made sure everything is taken care of . He made sure everything is taken care of . More

I had very nice experience dealing with Michael Krulewich.He is very professional and knowledgeable. I am happy with the results and price and I will definitely come back to this place when my car Krulewich.He is very professional and knowledgeable. I am happy with the results and price and I will definitely come back to this place when my car needs a service. And I am highly recommend to anyone. More

Óscar was great with recommendations and follow ups for the service on the car. Took great care of me . the service on the car. Took great care of me . More