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BMW of Fremont - Service Center
Fremont, CA
427 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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427 Reviews of BMW of Fremont - Service Center
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July 10, 2023
Matthew went above and beyond to help me with my car issues with excellent communication. He diagnosed that my BMW engine had a VANOS malfunction which would normally cost 5-6 grand to replace, but offe issues with excellent communication. He diagnosed that my BMW engine had a VANOS malfunction which would normally cost 5-6 grand to replace, but offered to cover it in full on the dealership's end. Car problems can be a pain in the xxx, but Matthew made my experience so much smoother, and I know I can always trust the Fremont BMW Dealership to help me resolve any issues I have in a quick and efficient manner. Thanks for everything, Matthew! More
by ed
Employees Worked With
Matthew
July 02, 2023
I had the first service done for my X3. Service was quick and the advisor was easy to work with. One thing I didn’t like is that they did not provide me with the loaner vehicle. When asked, Service was quick and the advisor was easy to work with. One thing I didn’t like is that they did not provide me with the loaner vehicle. When asked, advisor provided me with the one way Uber back to apartment but I had to get my own Uber to pick up the vehicle. Would have given a 5 star if I was provided with a loaner or 2 way Uber. More
by nikhil
Employees Worked With
Daniel
June 27, 2023
I always get weary of taking a car to a dealership service because they typically like to overcharge, over suggest, and gauge you in costs. BUT, after taking it to this one in Fremont, I became a huge service because they typically like to overcharge, over suggest, and gauge you in costs. BUT, after taking it to this one in Fremont, I became a huge fan. They truly won me over. Nick was attentive, informative, communicative, and listened. He didn't oversell me anything and also made suggestions. Dana, the Service Director, displayed patience, empathy, and had was an active listener to not just my needs as a customer, but I heard how he was with other customers, as well. This dealership went above and beyond! More
by maricar.arca
Employees Worked With
Nick, Dana
June 26, 2023
Great service. Went over what service was needed, didn't push for any extra, just recommended additional things that need to be done. Was very happy with the servic Went over what service was needed, didn't push for any extra, just recommended additional things that need to be done. Was very happy with the service Matthew provided. More
by jagsihota220
Employees Worked With
Matthew Richardson
June 19, 2023
I sent my 2005 325i to BMW of Fremont for a recall service. They did an excellent job. The experience is great! Matthew and his team are very nice and professional. service. They did an excellent job. The experience is great! Matthew and his team are very nice and professional. More
by jzheng
Employees Worked With
Matthew Richardson
