BMW of Fremont - Service Center

Waited for an hour just to drop off vehicle for service. Even though I had an appointment in the morning. Seems appt does not matter. Even though I had an appointment in the morning. Seems appt does not matter. More

freindly staff, conpleted service work as promised. I like the video showed about the car status. thanks I like the video showed about the car status. thanks More

I took my X5 in for recall services and was told that the work should be done in 1 day so no loaner was need. At the end of the day, i got a text saying my car was not ready. I asked for a call back but ne work should be done in 1 day so no loaner was need. At the end of the day, i got a text saying my car was not ready. I asked for a call back but never got it. Long story short, i got the car back near the end of the next day without any explanation of what has happened. My schedule for those 2 days was ruined because i had no idea when the work would be completed. More

I had the first service done for my X3. Service was quick and the advisor was easy to work with. One thing I didn’t like is that they did not provide me with the loaner vehicle. When asked, Service was quick and the advisor was easy to work with. One thing I didn’t like is that they did not provide me with the loaner vehicle. When asked, advisor provided me with the one way Uber back to apartment but I had to get my own Uber to pick up the vehicle. Would have given a 5 star if I was provided with a loaner or 2 way Uber. More

I always get weary of taking a car to a dealership service because they typically like to overcharge, over suggest, and gauge you in costs. BUT, after taking it to this one in Fremont, I became a huge service because they typically like to overcharge, over suggest, and gauge you in costs. BUT, after taking it to this one in Fremont, I became a huge fan. They truly won me over. Nick was attentive, informative, communicative, and listened. He didn't oversell me anything and also made suggestions. Dana, the Service Director, displayed patience, empathy, and had was an active listener to not just my needs as a customer, but I heard how he was with other customers, as well. This dealership went above and beyond! More

Great service. Went over what service was needed, didn't push for any extra, just recommended additional things that need to be done. Was very happy with the servic Went over what service was needed, didn't push for any extra, just recommended additional things that need to be done. Was very happy with the service Matthew provided. More

I sent my 2005 325i to BMW of Fremont for a recall service. They did an excellent job. The experience is great! Matthew and his team are very nice and professional. service. They did an excellent job. The experience is great! Matthew and his team are very nice and professional. More

I had a very good experience during my visit. : Good communication, fast service.Smooth overall. : Good communication, fast service.Smooth overall. More

Matthew is very easy to work with. Professional, updates me, car always ready as promised. Professional, updates me, car always ready as promised. More