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BMW of Fremont - Service Center

Fremont, CA

4.5
427 Reviews

427 Reviews of BMW of Fremont - Service Center

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May 20, 2023

Amazing service pleasant personality all around friendly people great and fair pricing on time from beginning to end thank you Charles More

by Sharks618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Way
May 22, 2023 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

May 19, 2023

They have good service and was good experience. My car was done in 2 hours More

by Hinorcal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
May 22, 2023 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 18, 2023

John gave me good advice and returned the car on time. The Fremont showroom is great with friendly staff. More

by Naveen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Delma
May 22, 2023 -

BMW of Fremont responded

Hi Naveen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Timely service and service agent is helpful. If the service hrs are more than 3, they try to get you a loaner. More

by wingsun.sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles, Way
May 22, 2023 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 12, 2023

Quick repair and overall excellent service. They kept me informed throughout the entire process. These guys are great! More

by danac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
May 16, 2023 -

BMW of Fremont responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 12, 2023

Once again I had an amazing stress free experience with my service advisor. Nick Lal is the man. I had my car dropped off after hours and got the work done very promptly. They figured out the issue and had More

by Arvinder101010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lal, Randy and the parts department
May 16, 2023 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 11, 2023

not professional I drop my car this day 2 1/2 month when they fix it then my car go back again for three days and they fix it in my car. The hood was bent. They don’t know I’m getting a bad service from the More

by Harjeet singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who
May 15, 2023 -

BMW of Fremont responded

Hi Harjeet, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (510) 224-4820 to discuss what we can do to help.

May 11, 2023

Service providers are friendly and very helpful. I am very happy what they are done with my BMW X5 car. I got an Uber ride to get to my office but I have to pay when I picked up my car. More

by danny.nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Guerra
May 15, 2023 -

BMW of Fremont responded

Hi Danny, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 09, 2023

I did not like how my husband was treated at the dealership for complementary service when he dropped off my car. The staff named Richard assumed without asking first that we are there for repair. H More

by auchi812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard
May 11, 2023 -

BMW of Fremont responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4820 to discuss what we can do to help.

May 09, 2023

Dan is very friendly and helpful. I am happy with his service and the support that the whole team provided. More

by yajan67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Boyd
May 12, 2023 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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