BMW of Fremont - Service Center

Very professional staff and services is a Triple A+! Daniel was very helpful and thorough explaining what services are needed. Daniel was very helpful and thorough explaining what services are needed. More

It was very quick and efficient. The resting area was nice. I was kept updated on the status. The resting area was nice. I was kept updated on the status. More

Awesome thank u for fixing my car & giving me a loaner to use @ work...thanks Dan boyd.. use @ work...thanks Dan boyd.. More

MatthewR provided excellent customer service at BMW Fremont . I needed new rear tires & alignment for my 330i and Matthew found a way to squeeze this in while still getting my car to me in time.. Promp Fremont . I needed new rear tires & alignment for my 330i and Matthew found a way to squeeze this in while still getting my car to me in time.. Prompt efficient service and overall good experience. More

Thanks to BMW fremint's after-sales service personnel. They patiently helped me solve the problem. Due to my poor English, translation work was also done. And when I learned that I was in a hurry, I accel They patiently helped me solve the problem. Due to my poor English, translation work was also done. And when I learned that I was in a hurry, I accelerated the speed of vehicle maintenance. thank you! More

Matthew Richardson: he doesn’t provide customer service, he builds relationships. His hospitality is the reason that I will stay with BMW for many years to come. I trust what he tells me I need. Please take he builds relationships. His hospitality is the reason that I will stay with BMW for many years to come. I trust what he tells me I need. Please take good care of him and make sure you never lose him. More

I had a scratch in the front windshield. It was a defect .  They changed it within 3 days. It was a defect .  They changed it within 3 days. More

I had routine service performed on my X3 at BMW of Fremont. My service advisor, Matt Richardson, was polite, knowledgeable, and kept me informed on the progress of the service. Improvements to the Ser Fremont. My service advisor, Matt Richardson, was polite, knowledgeable, and kept me informed on the progress of the service. Improvements to the Service Center were noticeable and welcomed. More

Had a repair that require ordering a part fr Germany that took a month. Misquoted me for the repair parts and labor when I initially place order for the part. Called me after my car in service bay that it wi took a month. Misquoted me for the repair parts and labor when I initially place order for the part. Called me after my car in service bay that it will require bumper removal and will cost 3hrs labor. On top of that bumper was already removed prior to calling me and obtaining my authorization. Also part was not ordered correctly missing a piece so I need to wait and will need go back again. Service advisor was not proactive. I needed to email and check my status weekly. More

Easy to schedule my appointment. No wait time once I arrived. Service was completed in the stated timeframe. Always a great experience with service advisor (Matthew Richardson) at No wait time once I arrived. Service was completed in the stated timeframe. Always a great experience with service advisor (Matthew Richardson) at BMW Fremont. More