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BMW of Fremont - Service Center

Fremont, CA

4.5
427 Reviews

427 Reviews of BMW of Fremont - Service Center

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July 15, 2024

I got my car serviced twice at this dealership. The service work was done very professionally and in a timely manner in both instances. The staff is friendly and courteous and addresses customer co More

by mayuresh.patki25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
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July 12, 2024

Service advisor said he aas going to take off alignment since it was completed 6 months prior and didn’t take off and was charged $279.95. More

by Lisanester
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan
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Jul 15, 2024 -

BMW of Fremont responded

We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2024

They took one week to fix a 4 hr job and broke my front lip. Horrible customer service, and no sense of urgency. More

by k.enriquez6140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shobib khan
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Jun 24, 2024 -

BMW of Fremont responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (510) 224-4820. We would appreciate the chance to turn your experience around.

June 12, 2024

I took my X3 in for service. Steve.n was my advisor. He did a great job. More

by SR86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven.
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Jun 14, 2024 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 11, 2024

Excellent customer service. The Service department was outstanding and Ryan was very helpful and knowledgeable. More

by Jason442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Guerra
Report | Print
Jun 12, 2024 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

June 04, 2024

Nick is a good helper, he listens, and I like his service this guy know what his doing☝️ More

by edrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lal
Report | Print
Jun 07, 2024 -

BMW of Fremont responded

Hi Edrick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

June 03, 2024

One of the best place for getting the car serviced. Amazing service right from the car drop off to the delivery. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Report | Print
Jun 05, 2024 -

BMW of Fremont responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 03, 2024

My service advisor was Ryan Geary and he’s very knowledgeable and professional! I had to replace my tire due to a tear on my tire from hitting a curb and he took care of it quickly, the whole proce More

by Petra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Geary
Report | Print
Jun 05, 2024 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 03, 2024

Nick was super awesome ! Highly recommend him for all needs of your BMW! Very approachable and understanding! More

by Shyamachilles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lal
Report | Print
Jun 05, 2024 -

BMW of Fremont responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Fremont. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 30, 2024

Schedule a service and check in with the service department is easy and promptly. Service advisor clearly explained the required maintenances. More

by HCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
May 31, 2024 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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