BMW of Fremont - Service Center

This time it was very bad experience. I will never go back. service center's representative was clueless and he didn't bother to inform about any update. I will never go back. service center's representative was clueless and he didn't bother to inform about any update. More

Mathew in the service department is very polite and knowledgeable. I would come back again for the next service. knowledgeable. I would come back again for the next service. More

Nick in the service department is very knowledgeable. Not only did he find the car issue but he also got it fixed Not only did he find the car issue but he also got it fixed More

I have a great experience with the services that I am getting for the last 5+ years. getting for the last 5+ years. More

Welcome was quick Charles was in the details for work to be done and courteous be done and courteous More

Custormer service good and kindly. I am satisfied with this service, also the place good and clean for customers at waiting area. I am satisfied with this service, also the place good and clean for customers at waiting area. More

Supposed to be 1-3 hours maintenance service so I waited. Ended up 6hours of waiting. They should have at least told me that there is a delay so I can get picked up or offer me a ride home. My first update n Ended up 6hours of waiting. They should have at least told me that there is a delay so I can get picked up or offer me a ride home. My first update not until 2:46 PM . More

I have been to few BMW dealerships. Service and transparency they provide is excellent. I was also looking to buy extended warranties for which I didn't get straight forward answers fro Service and transparency they provide is excellent. I was also looking to buy extended warranties for which I didn't get straight forward answers from all the dealers. I pressed a little bit hard to the service rep and finance guys and I got comprehensive answers about what's offered through different options. I did purchase extended warranty as well as I get my regular services done through them all the time. I'd definitely go back to them all the time. The only issue I have with them is that whenever I call them first time I never get to speak with the service rep. They ask me to leave voice mail which takes a bit of time to get response to. Besides this, service is better than usual. More

Good service- customer service was excellent by the person who helped me - I have no issues person who helped me - I have no issues More

My Service Advisor Nik Lal is excellent, great customer service and very courteous and professional. I give him 5 stars! Thanks Nik service and very courteous and professional. I give him 5 stars! Thanks Nik More