BMW of Fremont - Service Center

Brought my 2003 BMW M-3 into this dealership for an airbag recall. I called and scheduled this evolution for a week ahead. The scheduler I spoke with was friendly, knowledgeable and efficient while on airbag recall. I called and scheduled this evolution for a week ahead. The scheduler I spoke with was friendly, knowledgeable and efficient while on the call with me. I delivered the vehicle to the shop the evening before the schedule work day. The team that I interfaced with at the time was friendly, efficient and knowledgeable. My wife picked me up and we went home. The work was accomplished shortly after mid day the next day and I was contacted by the service writer, “Nick” and he made arraignments for an “Uber” ride to the dealership. My car, when delivered to me was cleaned inside and out. I was pleased with the experience. More

My car came in for the usual oil service, and my Service Advisor, Nilesh was very helpful and professional, as always. Advisor, Nilesh was very helpful and professional, as always. More

Dan was super. He was efficient, and extended himself in getting me the part and loaner I needed and making the service at Fremont terrific. I'd go there again! Als He was efficient, and extended himself in getting me the part and loaner I needed and making the service at Fremont terrific. I'd go there again! Also, thanks to Dana, the service manager for reaching out initially. More

I bought my car at this location. I had my service completed here. I absolutely recommend this service advisor name NILESH LAL. He is the best and handle everything very professional I had my service completed here. I absolutely recommend this service advisor name NILESH LAL. He is the best and handle everything very professional. I m happy with his knowledge and customer service skill. Thanks More

All I needed was a drive cycle for a battery that i replaced on my X3 almost 6 months back to pass the first smog test on this vehicle. Instead, I get charged for a multipoint inspection when no upgrad replaced on my X3 almost 6 months back to pass the first smog test on this vehicle. Instead, I get charged for a multipoint inspection when no upgrade of the software was needed and also there was no other issue. My past experiences with this dealership with John has always been excellent but not this time with a different service advisor. More

For the service department, the process was very smooth. Got taxi for both in and out of the dealership, Matt the service advisor was awesome. Got taxi for both in and out of the dealership, Matt the service advisor was awesome. More

I have my X5 eDrive serviced at BMW Fremont, my HV battery's capacity has dropped to 55% in 5 years. I have my car serviced for maintenance and complaint about battery (Battery under warranty). After battery's capacity has dropped to 55% in 5 years. I have my car serviced for maintenance and complaint about battery (Battery under warranty). After keeping my car in service for 3 weeks. they said everything is done. Charged me for $1800 for the maintenance (this is OK, expected) but did nothing to the battery issue. Not even a word about why the batter capacity dropped to 55%. After go home I called the service manager at least 10 times. never pick up the phone. I left message for at least 5 times but he never called back. Extremely poor service. At least they should call back and ask me why I called .... More

Easy to setup appointments with and also we received very honest and supportive service from dealership honest and supportive service from dealership More

My service writer John was fantastic. My repair went well and he gave it a personal touch. I will use Fremont BMW for my service from now on because John was so honest and great to wor My repair went well and he gave it a personal touch. I will use Fremont BMW for my service from now on because John was so honest and great to work with. More

Easy to make an appointment, our advisor Danial is very professional and friendly. I will go again and thanks. professional and friendly. I will go again and thanks. More