BMW of Fremont - Service Center

Great service and experience. The service advisor was very helpful and informative to take care of my visit. The service advisor was very helpful and informative to take care of my visit. More

Matthew is absolutely an amazing service advisor. He communicates exactly what’s needed and worked with me to ensure I understood how long it would take to get my car fixed. He’s friendly and courteo He communicates exactly what’s needed and worked with me to ensure I understood how long it would take to get my car fixed. He’s friendly and courteous. I’m very happy with the service I received. More

Matthew Richardson was very nice and accommodating when I went for service! He told me everything that needs to be replaced. went for service! He told me everything that needs to be replaced. More

Matt was great to work with - Excellent service. Pricing was better than other dealerships in the area. Pricing was better than other dealerships in the area. More

Nick Lal and team got me in and out on time and with great customer service great customer service More

Truly superb service, from the moment when I arrived and was greeted respectfully to the moment when he walked me to my car after the service was complete I felt appreciated, valued as a customer, and well- was greeted respectfully to the moment when he walked me to my car after the service was complete I felt appreciated, valued as a customer, and well-served by Nick Lal and the service team. My 2017 M1 needed a number of things done and Nick talked me through them, being upfront about the costs, the amount of time each service would take, and the degree to which they should be done right away or could wait a bit. I told him that I intended to wait at the service center for the work to be done, and Nick walked me back to the customer area, helped me get plugged in and connected to the wifi so that I could do my work while the service team did theirs. The time passed quickly with me quietly singing along to the radio and typing away while enjoying coffee available to customers. Before I knew it Nick texted me that the car was ready, completed almost to the minute of his time estimate and at a lower overall cost. Definitely, a wonderful service experience and I'll never take my car anywhere else. Nick even emailed a few days later just checking to make sure everything was done to my satisfaction. Awesome. More

Staff are dedicated and knowledgeable What I do not appreciate is the inability to speak to a live person when I call the dealership appreciate is the inability to speak to a live person when I call the dealership More

Thanks to my service advisor Nick Lal. He is one of the many reason we keep coming back to BMW of Fremont for our service. He is one of the many reason we keep coming back to BMW of Fremont for our service. More