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BMW of Fremont - Service Center

Fremont, CA

4.5
428 Reviews

428 Reviews of BMW of Fremont - Service Center

Sort by
January 05, 2024

My service representative, Nic Lal is outstanding and I have had nothing but equal service from your other service and part’s personnel. More

by richard.keller2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nic Lal
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Jan 08, 2024 -

BMW of Fremont responded

Hi Richard, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 22, 2023

Alvin is an excellent assistant, I am very happy with consistently great service I receive in BMW of Fremont More

by maria.voynova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Report | Print
Dec 25, 2023 -

BMW of Fremont responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 17, 2023

I wouldn’t recommend others to service their BMW’s here. Overall, it was a poor experience. More

by Ms Mayra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All service departments reps relavent.
Report | Print
Dec 19, 2023 -

BMW of Fremont responded

Hi Mayra, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (510) 224-4820 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

December 15, 2023

Great service and friendly scheduling system. We have tried other dealer service in the area and by far they are the best. More

by bmw325i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Report | Print
Dec 18, 2023 -

BMW of Fremont responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 08, 2023

I appreciate the positive customer service every time I go to this dealership. There is another dealership closer to me, I am more than happy to drive to this one. More

by SLA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lal
Report | Print
Dec 09, 2023 -

BMW of Fremont responded

Hi, we are so happy to read such a great review about BMW of Fremont! Drive safe, and we'll see you on the road.

December 08, 2023

My service advisor Alvin Lee is great. He provided me a very good services while I visited BMW of Fremont. He answered my questions and gave me great advise. More

by monicadzuo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Lee
Report | Print
Dec 12, 2023 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 06, 2023

fast, efficient, courteous, and effective services. My service advisor Matthew was great. Loved the video of the multipoint inspect he forwarded for my review. It is the services that I expected and More

by ivankwokchan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ricahrdson
Report | Print
Dec 08, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 06, 2023

Service team is efficient and timely. They have always been professional and given me great advise on how to take the best care of my car. More

by gordonfarquharson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lal
Report | Print
Dec 08, 2023 -

BMW of Fremont responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 06, 2023

No loaner. No pickup service. Wait for 4 hours just for the first time maintenance (simple oil change) Never come back More

by ckunwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alvin
Report | Print
Dec 08, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4820 to discuss what we can do to help.

December 06, 2023

Very professional and efficient service. An inspection report was provided for the multi-point safety check. More

by kenngan8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Way
Report | Print
Dec 08, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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