Back

BMW of Fremont - Service Center

Fremont, CA

4.5
427 Reviews

427 Reviews of BMW of Fremont - Service Center

Sort by
July 26, 2021

Got my M2 serviced with BMW Fremont and Nick Lal and the experience was smooth and easy. Nick is a great service advisor and I always to go him. Highly recommended! More

by Vivek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lal
July 25, 2021

Shout out to service advisor Matthew, came in without an appointment due to a flat tire and he and the team took care of me. More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Scibetta
Jul 26, 2021 -

BMW of Fremont responded

Hello Daniel, it is great to read such wonderful comments about your recent experience with Matthew! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 24, 2021

Ever since I purchased my BMW, I have always chose to come to this particular dealership only because of their great hands on customer service, professionalism, and the quality of service provided regard More

by Kat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Richardson
Jul 26, 2021 -

BMW of Fremont responded

Hello Kat, your comments keep us motivated and working hard for all our guests! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 06, 2020

Unbelievably poor communication and service Air bag recall. Called and made appointment. BMW called once and texted twice to confirm appointment. Arrived 20 minutes early to be told not all p More

by restainos
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Peter Scibetta, Rebecca Kelsey Sampson
Mar 07, 2020 -

BMW of Fremont responded

Restainos, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (510) 224-4820 to discuss what we can do to help.

November 02, 2019

Brought in my car for recall (software update).But BMW Brought in my car for recall (software update). But BMW Fremont removed my $2500 upgraded cluster and filed a warranty claim with BMWNA to downgrad More

by Jerrymwn5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yardano
October 02, 2019

Most awful service department with rude service employee. I bought my new BMW at the above place. The experience fair. So I decided to take my car for service. I made a for Sep 27th at 740am (Friday). I got More

by Michael
Customer Service
Recommend Dealer
No
Employees Worked With
I was too upset to remember
August 10, 2019

Annoying Customer service I had the most pathetic experience at BMW Fremont. For starters, I dont think they are interested in Service at all, and only want to sell cars and sh More

by Yashas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Lal and Kimberly Morris
July 13, 2019

Clueless Service Department I made an appointment THREE weeks ago to have roof rails put on my new BMW I purchased at this dealership. I get to my appointment at 10am, and am to More

by WastedSaturdayMorning
Customer Service
Recommend Dealer
No
Employees Worked With
Don't remember her name - I was TOO ANGRY
June 15, 2019

They are getting more ridiculous 3 weeks ago I got a letter from BMW of Fremont service, stating my BMW 328d is subject to recall and I need to bring my car in for correction action. More

by netcruiser
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I can't remember her name anymore
January 15, 2019

Horrible service Do not buy or get a service at this location, poor as i poor service!!! HORRIBLE..... NO HOSPITALITY! DO NOT GO THERE! Go somewhereelse! Worse More

by Danica
Recommend Dealer
No
Employees Worked With
John