BMW of Fremont - Service Center

BMW Fremont Service Dept. The service manager Tobby "Mr. Confident" Brown and service advisor Richard Deeds both this guy are unprofessional. I will not deal this two idiot an The service manager Tobby "Mr. Confident" Brown and service advisor Richard Deeds both this guy are unprofessional. I will not deal this two idiot anymore. If you guys have any problem in your BMW car better to call Kevin Dupree. More

TWO WORDS: UNPROFESSIONAL & INCOMPETENT This negative review is towards the FREMONT BMW SERVICE DEPARTMENT...I HAVE NEVER DONE BUSINESS WITH THE SALES DEPARTMENTS...SO THIS REVIEW DOES NOT R This negative review is towards the FREMONT BMW SERVICE DEPARTMENT...I HAVE NEVER DONE BUSINESS WITH THE SALES DEPARTMENTS...SO THIS REVIEW DOES NOT REFLECT ON THE SALES GUYS AT ALL!!! The AC in my 640i conv stopped blowing cold air all of a sudden. We just came out of a winter...so maybe it stopped working during winter. Anyways, i made an appointment at 8:45 in the morning. A Mr. Nick was my service advisor and i told him about the issue. I also told him to maybe have my bluetooth software updated because my bluetooth pairing with my HTC phone is causing issues. But, that was secondary. I know a little bit about cars. So, i did my research before i took the car to the service. I made sure that the AC blower was not making any kind of unusual noise [indicative of a bad compressor]. I also made sure that there was no unusual smell coming out of the vents when the AC was running. So, i figured either the FREON [AC coolant] needed to be refilled to the right amount or maybe there was a FREON leak through one of the hoses. I told Mr. Nick about that. He told me that it would be done by 5:15 that day. So that gave them about 9 hours to fix the AC. AND ASK ANY MECHANIC IN THE WORLD...BMW OR FERRARI...ACs in all cars follow the same mechanism...same architecture...don't let anyone tell you that...BMW ACs are different and all...if they do...DO NOT LET THEM TOUCH YOUR CAR !!! So,i figured 9 hours sounds about right. They will pull my car into their garage, get the error code by hooking up the computer and then maybe check for leakage by passing dyed freon and then whatever it is they will fix it. I am positive the compressor was good so there is absolutely no need for a major compressor change. So, their shuttle dropped me off at my work which was about 18 miles from their center. Then, i call them at 3 pm to find out what the status was on my vehicle. One would expect that by this time one of their "technicians" would have had time to pull my car into a garage and at least take a look at the issue or hooked up a computer and get the error code. Anyways, Mr Nick tells me that they will have to keep the car with them for two days. That surprised me and i was like...Ok...maybe its something a little more serious than what i thought. So, i was like...ok Nick...so what seems to be the issue that you guys need to keep my vehicle for 2 days??!! To my utter frustration Mr. Nick told me that he couldn't tell because their technician haven't had a chance to take a look at my car. I was like ...so did anyone even touch my car since i left at 8:45 in the morning. And Mr. Nick started with their policies about how no technician touches a car till the vehicle has been sitting in their lot for at least 12 hours. So, that totally pissed me off. I told him that the only reason i dropped off my car at 8:45 was so i could pick it up after work. And the fact that a technician did not even bother to look at my vehicle for the 6 hours its been sitting there but could still draw a random conclusion about needing to keep the car with them for 2 days annoyed the hell out of me. Mr. Nick also tells me that his technician told him that he would have to contact BMW to get my software update for my bluetooth. AND THAT MADE ME THINK HOW INCOMPETENT THAT TECHNICIAN WOULD HAVE TO BE. I am an engineer. I could do that software patch update myself by getting the patch from BMW. I just did not want to do it because i thought...well, i am gonna give them my car anyways...so why not let them do it. And this technician apparently needs an entire day to do that work. BUT, ANYWAYS...i ask Nick to forget about the software patch and give me a time frame for the AC work. He told me next day noon. I asked him...so will it be done by tomorrow noon and can i pick up my car? Mr. Nick tells me...No...tomorrow noon his technician will let him know about the issue with my AC and then if i say yes they will fix it. CAN YOU IMAGINE THAT? That told me that not a single technician even looked under the hood of my car. They were just pulling these time frames out of their...you know what !!! And i told Mr. Nick that this week i have serious work issues...some traveling around. So, i need the car and if he could fix it by tomorrow. He just told me straight out that his technician will look at my car tomorrow. SO, BOTTOM LINE IS...i dropped my car off at their service center at 8:45 in the morning...and no body there touched my car or looked at it the entire day. Thats how bad their service department is. Total lack of respect and consideration of other people's problems. You might expect this at Chevy or Kia...but, not at a BMW !!! And thats not all. My work place is 18 miles from their center. And Mr. Nick gave me grief about having to drop me off so far...out side of their range...which is...WAIT FOR IT...15 miles !!! I would have paid them the gas money if they asked me to. But, i had to get to work. So, THAT'S THE STORY GUYS !!! Is it just me or do all the BAY AREA BMW DEALERSHIPS have a bad rep??!! I mean look at Fremont, stevens creek, San Francisco, Sunnyvale...they all have poor ratings ..both on yelp and dealerrater !!! No wonder i had to go to BMW of Riverside to get my BMW !!! Unfortunately, its not possible to go there for services !!! Anyways...i got an appointment with Stevens Creek...lets see how well they do...not keeping too much on an expectation thought !!! More

This dealership has the worst service experience ever possible. When you schedule apponitment they tell you, you dont need a loaner because it's regular service. Once you get there, then they say there possible. When you schedule apponitment they tell you, you dont need a loaner because it's regular service. Once you get there, then they say there is a recall. First time, they kept my car for 1 week without even giving me periodic updates. Second time, they said they will definitely give me the car back by 5pm, and when i call at 5pm they say they will have to hold on to it. no talk or loaner or rental cars. They are a bunch of assholes. Dont ever go to this delarship. More

customer service was horrible, and the technicians did not fix my car. also they put no effort into solving my problem and gave it back just as i brought it. i took it to stevens creek BMW and they search not fix my car. also they put no effort into solving my problem and gave it back just as i brought it. i took it to stevens creek BMW and they searched and called nation wide for my problem and fixed it. More

Parts Clerk need to smile and not be in bad mood seems like he doesnt like asians but he is asian himself. Ask him a question and he will give you a sarcastic answer instead. This was supposed to be my th like he doesnt like asians but he is asian himself. Ask him a question and he will give you a sarcastic answer instead. This was supposed to be my third generation M3 which I already sold my E36/E46 M3, my friend and I went to look at the 4 door M3 in Parts show case and my friend went to ask a question about some parts related question and this asian clerk just gave him a cold shoulder and made it seem he was bothering him instead of helping him,I was already warned by my other colleagues about customer experience in Service department here in Fremont BMW, But it just makes since for me to purchase my car here since I reside here, My second option was East Bay BMW or Bmw Mountain view which had friendlier staff and had a better ratings on customer experience. Sorry, but I've been Customer Service Manager for 15 years for an Airline and that what I call a bad customer relation, Maybe this Dealership doesn't care about Customer as much as we do in Airline industry. So thats why Ill rather bring my business somewhere else here in Bay Area. More

Not a Friendly service advisor, misleading customer on the problem with enough details, car not ready for customer pick up as promise, leave car dirty without washing after done repairs job (2 nd times ha the problem with enough details, car not ready for customer pick up as promise, leave car dirty without washing after done repairs job (2 nd times happen with the same dealer) Will not coming back for good. More

Damn, I was wrong! That dark color of Castrol Synthetic made me think I got the classic "wall job"----where your car sits by the wall and isn't serviced. But my BMW oil and filter was changed at Autowest made me think I got the classic "wall job"----where your car sits by the wall and isn't serviced. But my BMW oil and filter was changed at Autowest and Ron and the service supervisor did it again where I could see it being done. Ron doesn't turn wrenches of course and I doubt he could put one on a bolt but seemed like an nice fellow and a great service manager who gave prompt attention to my concerns (I saw nothing but red at the thought of a new car damaged by a skipped oil change) . I am now HIGHLY RECOMMENDING their dealership and service department in particular. I owe them a bottle of Dom Perrione -----if I could afford it. More