BMW of Fremont - Service Center

The experience was awful due to extremely poor customer service. My vehicle was at the dealership for nearly a month with no communication unless I made contact to inquire about the status. Each time I wa service. My vehicle was at the dealership for nearly a month with no communication unless I made contact to inquire about the status. Each time I was told a needed part was coming from Germany. I should have been updated without complaining to the GM. More

Went in for my car service. Scheduling of the appointment was straight forward. The service manager took time to make be understand the 20K service details and what all would be Scheduling of the appointment was straight forward. The service manager took time to make be understand the 20K service details and what all would be done during this server and how long it would take. The vehicle was ready in time and all the necessary work done were conveyed. More

Great cordination, knowable advice and very kind help by service adviser. Very good service working on my car. service adviser. Very good service working on my car. More

Nick Lal has been my advisor for 20+ years. With Nick you receive first class service, never feel rushed, a sense of trust and overall great experience. The service advisor creates the experien With Nick you receive first class service, never feel rushed, a sense of trust and overall great experience. The service advisor creates the experience and I'm thankful for Nick. More

Great quick and fast service. The service agent Alvin was very accommodating and provided great customer service. The service agent Alvin was very accommodating and provided great customer service. More

Matthew was very helpful in ensuring my vehicle is good shape and update me with the process shape and update me with the process More

My BMW, a 2021 430i had a flat tire. BMW dealers do not fix flats and the tire has to be replaced. In this case my six months installed tire practically new was ripped. Thanks to all the BMW dealers do not fix flats and the tire has to be replaced. In this case my six months installed tire practically new was ripped. Thanks to all the metal plates and potholes all over Bay Area highways and city streets. While the mechanic was replacing the flat tire and at the same time inspecting the other three tires, he noticed the tire on front passenger side is a wrong size tire on my car. This tire was replaced by the same dealership, Fremont BMW in April 2023. I discussed this with the Service Department's director. I asked what was wrong with the tire, too wide, too big, what specifically was wrong with the tire and how could this happen? His response was he is not sure and how this could happen. Most likely the part department pulled the wrong part (tire) and the mechanic just installed it. I just expect more from a dealership, especially a BMW dealership. I take my car to car dealers as I trust they are the best of the best, part department, so called certified mechanic and so on. I am very disappointed with the quality of work and the attention they give to customer's car. Who knows what else is not done properly during the last 7-8 years I have taken my car to them. I have completely lost my trust and confidence when in comes to taking my car for maintenance to these guys. Double check the work done at Fremont BMW if you take you car to them. My 2c is check the work done at any dealership, they are not perfect because they are the dealership and charge a lot $$$! Thanks! More

This was the worst experience for me ever after trusting Frenont BMW since 2014 with the care and repairs of my 535. I am very disappointed to say the least! Frenont BMW since 2014 with the care and repairs of my 535. I am very disappointed to say the least! More

BMW Fremont is where I ordered my M3 a few years ago. Their staff are always very helpful with my vehicle maintenance needs. Recently, Service Advisor Alvin helped me by keeping me apprised with updates Their staff are always very helpful with my vehicle maintenance needs. Recently, Service Advisor Alvin helped me by keeping me apprised with updates and information with open communication by being responsive and proactive. He is awesome with email response time very professional. More

The dealership is very good; however, this last service/maintenance visit, the seat calibration was not performed and the light is still on. service/maintenance visit, the seat calibration was not performed and the light is still on. More