BMW of Grapevine - Service Center

I wish I could leave a negative star. I took my 2020 BMW X5 to Sewage BMW of Grapevine, the cold air was blowing on the drivers side but not the passenger side. It was 97 degrees out, s I took my 2020 BMW X5 to Sewage BMW of Grapevine, the cold air was blowing on the drivers side but not the passenger side. It was 97 degrees out, so they know I need ac. They quoted $1,000 just to diagnose it. I asked them to just check and see if it was simply low on refrigerant (which is a common cause for the symptom I have since learned). The slimy service advisor said there is no way to check if the refrigerant level is low, they HAVE to empty the entire system and do a $1,000.00 diagnostic. This is a flat out LIE. All they have to do is hook up gages to see if it's low, like the mechanic I took it to did. The called with a quote for $7,000.00 that might fix the AC. No telling how many more thousands they would have tried to pry away when this didn't work. I demanded they get my car ready and I would take somewhere else. Some quick research indicated this is common with these sorry BMW cars, and it is typically a stuck water control valve or low refrigerant. The control valve is a $20.00 item on Amazon. This car was bought from this dealership and they certified it, but refuse to stand by it. This is a true stealership these guys are con-artists. This dealership is not even accredited by the Better Business Bureau. This screams volumes. Don't go here for service. Do yourself a favor and avoid this place. More

extreme disappointment with the recent service I received at your BMW service department. The service appointment was delayed significantly without clear communication, and I felt that my concerns were not a at your BMW service department. The service appointment was delayed significantly without clear communication, and I felt that my concerns were not addressed in a timely or professional manner. Additionally, the work on my vehicle was incomplete, which left me feeling frustrated and unsure about the condition of my car. As a loyal BMW customer, I believe in the quality and reputation of the brand, and I hope this message can help improve service for others in the future. More

Want to be clear that in the past Sewell BMW was great service provider. However our last visit for service left me bewildered and in disbelief. In short the front grill shutter system failed Our X7 is ex service provider. However our last visit for service left me bewildered and in disbelief. In short the front grill shutter system failed Our X7 is extraordinary low miles but is out of warranty. This issue has been wide spread on multiple models and BMW in their typical fashion extended the warranty on the component to 10 years and 100k miles, but not on the X7, so I asks for good will support. Sewell would not even try and quoted me approximately $1700 to repair it, so I called BMW customer support directly and received great feedback and response in that they agreed it was something they could support but needed to confer with Sewell for confirmation of the failure. To my surprise BMW came back to me today telling me that they could not support with good will because Sewell stated “the failure was not a failed component but was caused by something foreign causing the shutters to jam and not operate. I expressed my disappointment to BMW pointing out, that if that was the case why did Sewell want to charge me $1700 to replace a failed component. The gentleman actually agreed but said he could not help unless the dealers diagnoses indicated the component failed. Needless to say we won’t be using Sewell any longer based on there seems to be a genuine ethics issue. We love the BMW product but will also reconsider that also. If they don’t better monitor the ethical behavior of their distribution network….how do you receive good service. Feeling a little stuck as we have 3 BMW’s!! More

I am dismayed by the lack of communication by this dealership. I was informed that my car was ready for pickup and that checking out would take 15 minutes. After I dropped off the loaner and paid for dealership. I was informed that my car was ready for pickup and that checking out would take 15 minutes. After I dropped off the loaner and paid for the repairs it took over two hours to get my car. I interacted with four people about the delay to no avail. In the end I was told that the car had been sitting in the pickup line and it was my fault for not getting it. More

Very unprofessional . Charging for services not done . Come off as people who know what they are doing , but it’s only a front Charging for services not done . Come off as people who know what they are doing , but it’s only a front More

I was dropping of my 2019 BMW X7 for routine maintenance. I was rushing to get my stuff and accidentally pulled the right front air vent clips out when trying to remove my phone mount. I told them what I did I was rushing to get my stuff and accidentally pulled the right front air vent clips out when trying to remove my phone mount. I told them what I did and I was told they could give me a quote to repair it. They came back with a quote of $2,000. I was told they could not just put the pieces back in, they would need to replace the entire unit. NO THANK YOU! When I got home I watched a YouTube video that showed me how to put it back together. I was able to get the clips back in but I ended up snapping the little piece that connected to leaver that allowed the clips to move from side to side. I went on Amazon and ordered a replacement for $30. It fit perfectly and snapped right in. I can’t believe that they told me it couldn’t be fixed when it could have been or that there were going to charge me $2,000 to replace something that didn’t need to be fixed. More