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BMW of Greenwich
Greenwich, CT
179 Reviews
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Showing 179 reviews
July 21, 2013
I'm in the market for a CPO 7 Series (currently driving a CPO 5 series). Called the dealership to look at a car they had advertised on their website (CPO 2011 750Li x drive). The dealership is ab driving a CPO 5 series). Called the dealership to look at a car they had advertised on their website (CPO 2011 750Li x drive). The dealership is about 80 miles away so I wanted to make sure they had it. We talked a little about the CPO warranty, but no details. Made an appointment to come in and see it. When I got there the guy I talked to on the phone was too busy (even though all the time I was there all I saw him doing was walking around the dealership) so another guy looked after us. It took him a long time but we finally went out on a test drive. As we were driving I was noticing a few minor things wrong with the car (side view mirror wouldn't adjust properly, button for power seats was fidgety, etc). Salesperson assured me not to worry as that would all be fixed as part of the certification process. We get back to the dealership and start talking numbers (I'm ready to purchase). I had asked that my car be valued for a trade-in. He comes back offering me $3500 less than KBB and NADA on my car because, as he puts it, there's an accident report on my car (not sure what it was, but the car was sold to me as CPO by a BMW dealership after the "accident", so it must have been a very minor fender bender) and "nobody uses KBB/NADA, everyone knows they're way overpriced". Interestingly, another BMW dealership offered me KBB/NADA (ie $3500 more than Greenwich) on my car LATER THAT AFTERNOON. Anyway, I'm still willing to talk, so we go back and forth on price (with him checking with his manager each time). As we're now only a few thousand apart I ask him to verify when the mfr's warranty will run out and CPO warranty kick in. He then says "oh, that's not a CPO car." (!!). I tell him that not only did he confirm it was on the test drive but that it's advertised as such on the website (in quite a few places) and after again checking with his manager he comes back saying "it's a typo". I go talk to the manager (he wasn't coming to me, I had to ask to see him, and wait a few minutes while he finished typing some things on his computer) who says he apologizes for "the typo on the website" and will get it fixed "right away" (as of typing this review the next day, it's still up there as CPO). I point out that's not a typo, that's false advertising. Undeterred, he offers to show me a car that's $7000 more, but not do anything special on the price for the inconvenience and chicanery. So we end up walking out.. On the way back we call up our guy David Baylis from BMW of Bridgeport (should have gone to him in the first place, have bought two BMWs from him....he is without a doubt the best car salesman I have ever dealt with...always gets back to me, super knowledgeable on the cars, and really understands good customer service, but when you're in the CPO world you have to deal with what's on the lot) who offers to stick around after closing to show us the cars he has on the lot. Bottom line, if I do go through with it, I will be buying from BMW of Bridgeport (car is a little pricier, but at least it actually is a CPO, and I won't have to deal with BMW of Greenwich). Very disappointing experience at BMW of Greenwich. Sadly, we tried purchasing a used BMW convertible there a few months ago and while the experience that time was nowhere near as bad as this one, we ended up buying it from BMW of Bridgeport. More
by askersaeed
Employees Worked With
N/A
June 12, 2013
I had an awesome experience at Greenwich BMW. I owe this experience to Tom Forte. He was diligent in helping me find the car that I desired and made the car buying experience truly pleasurable. I would ab experience to Tom Forte. He was diligent in helping me find the car that I desired and made the car buying experience truly pleasurable. I would absolutely work with him again and highly recommend him and this dealership. More
by omar10603
Employees Worked With
Thomas Forte, Tom Forte
May 08, 2013
Went looking for a CPO BMW 328. Saw their ads on the web. All was a pleasure to work with, and after the purchase James, the Delivery specialist spent almost an hour showing us all the features of the web. All was a pleasure to work with, and after the purchase James, the Delivery specialist spent almost an hour showing us all the features of the car. More
by Jm461
Employees Worked With
Al Shkreli, Al Shkreli
April 17, 2013
From start to finish, the leasing of my new X-1 could not have been more positive. Tom Forte first took the time to listen to what my needs were, then helped me select the options that were right for me. Opt have been more positive. Tom Forte first took the time to listen to what my needs were, then helped me select the options that were right for me. Options can get expensive, so his help in choosing only those I really needed was much appreciated. I did check their pricing with another BMW dealer in the area, and I found that there was no reason to go anywhere else; Tom Forte and the sales manager, Tom McDonough worked hard to make sure I was getting the best deal. I now have my vehicle and would gladly recommend this dealership to anyone in the market for a BMW. More
by imbravozulu
Employees Worked With
Tom Forte and Tom McDonough, Tom Forte
April 11, 2013
We had the pleasure of working with Alex Soyref, the internet sales manager at BMW of Greenwich. Alex was quick to respond to our requests for information. We enjoyed working with him. He went above and internet sales manager at BMW of Greenwich. Alex was quick to respond to our requests for information. We enjoyed working with him. He went above and beyond our expectations by facilitating the delivery of our car with a shipper we identified. He followed up quickly to any voicemails and emails. We highly recommend working with Alex Soyref on a new vehicle at this dealership. More
by madhurao1966
Employees Worked With
Alex Soyref
March 06, 2013
I was told that BMW x5 available to purchase, drove 100 miles to reach there on time , had to wait 45 minutes to speak to salesperson name Alex, no one asked me if they can help me or what I am looking for miles to reach there on time , had to wait 45 minutes to speak to salesperson name Alex, no one asked me if they can help me or what I am looking for till the time , and ultimately salesperson said 'oh that x5 is not here as some person (dealer) took it home and didn't bring it back!!! So I had to come home without seeing the car and wasted whole day!!! Will never go again there More
by Zaidi
Employees Worked With
Alex soyref
February 28, 2013
I've bought many cars from many dealers, yet greenwichbmw was the best!!!! Al Shkreli was my sales person and he was so great. He saved me so much time, yet game me more that what I expected. H greenwichbmw was the best!!!! Al Shkreli was my sales person and he was so great. He saved me so much time, yet game me more that what I expected. He performed everything so professionally. I am very very happy with buying my BMW with them. Also Bill Chlaudzinski and a korean gentleman was very kind too. All the staff including the Finance Manager Barry Robinson were so professional n handlng the work. Thank You so much and we will definately go back Greenwichbmw. More
by yonmin
Employees Worked With
al shkreli, bill chludzinski., Al Shkreli
February 21, 2013
I was put in contact with Tom Forte at Greenwich BMW by a good friend - I had previoulsy leased my 2010 3 series through Mt. Kisco BMW but was not satisfied with the quote I was given for leasing a new 2013. good friend - I had previoulsy leased my 2010 3 series through Mt. Kisco BMW but was not satisfied with the quote I was given for leasing a new 2013. From the first point of contact through driving my car off the lot, Tom was fantastic. He provided me with a great price on my new car and went to great lengths to find me the exact car that I wanted in terms of options, color etc. Although I was told by another dealer that the color combination I wanted (Mineral Grey/Saddle) did not exist, Tom found the exact car I wanted in VA. Tom made the entire process very easy and was a very genuine guy, which I appreciate, especially in the context of car dealers and negotiations!! When I picked up my car, Tom sat with me to show me all of the amazing options and how they worked and even set up my radio stations for me. Overall the experience was great and I would absolutely recommend this dealership and Tom to anyone looking to lease/buy a BMW. More
by Cgrimaldi
Employees Worked With
Tom Forte , Tom Forte
February 20, 2013
This is the second car we have leased from Jim Salkin this month! He is highly professional and a true pleasure to work with. He walked me throught the entire ordering process and was always available fo this month! He is highly professional and a true pleasure to work with. He walked me throught the entire ordering process and was always available for any questions I had. He spent a great deal of time with me going over every aspect of the car and helped me in any way he could. I would recommend Jim and the whole BMW Greenwich dealership to anyone in the market for a BMW. More
by mhscheetz
Employees Worked With
Jim Salkin
February 07, 2013
From the moment we walked in and met Jim Salkin we knew we were in great hands. He worked with us to determine the best and safest car for our soon to be 18 year old daughter. Together we chose the 2013 x3 we were in great hands. He worked with us to determine the best and safest car for our soon to be 18 year old daughter. Together we chose the 2013 x3 and Jim answered every question my daughter had. He was available at a moments notice by phone or email to update her on the status of her new car. The car arrived on my daughter's 18th birthday and Jim did everything possible to make sure the car was ready and waiting with a huge bow when we drove into the lot. I was so inspired that I have ordered my own new BMW x5 which is due to arrive in a week. BMW Greenwich and especially Jim Salkin have lifelong clients in us. More
by mhscheetz
Employees Worked With
Jim Salkin
