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BMW of Greenwich

Greenwich, CT

4.2
179 Reviews

355 W Putnam Ave

Greenwich, CT

06830

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Showing 179 reviews

January 03, 2013

We leased a new BMW 535xi from Al Shkreli- Al was very professional, calm, personable and helpful throughout the whole process. He was never aggressive and listened to what we wanted carefully. Our family More

by SunnyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Shkreli, Al Shkreli
November 24, 2012

Just leased a 2013 328i cv with the help of Bill Chludzinski. Bill was, hands down, the best car salesman I've worked with in my nearly 40 years of car buying. Knowledgeable, nice, clear and str More

by tcr00563
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Chludzinski
August 27, 2012

I met Tom last year when my wife purchased her vehicle. He was great. It was a wonderful stress free experience. Tom was wonderful and I promised him I would be back when I was ready to purchase my vehicle More

by vbcb2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Forte, Tom Forte
August 25, 2012

I recently purchased a 2013 BMW X5 from the Greenwich, CT dealership. I highly recommend working with Tom Forte for his friendliness, professionalism, and honesty. He is a pleasure to do business with! More

by Greenwichbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Forte, Tom Forte
August 24, 2012

Have bought 3 BMW's from Tom and the experience has been nothing but perfect.I would recommend this dealership to all looking for a BMW. More

by Brickhouse20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Forte, Tom Forte
August 23, 2012

I had leased a 325xi BMW through Greenwich BMW and could not be more pleased with the enitre experience thanks to sales person Tom Forte. He was always very informative and helpful all throughout the proce More

by dreamlean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Forte, Tom Forte
August 23, 2012

I had a pleasant buying experience at this dealership. I worked with Harry Blatus, who was great to work with. What I found particularly helpful is that we started negotiating from the price as advertised a More

by pjdbruin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Blatus, Harry Blatus
August 23, 2012

I went to BMW of Greenwich to lease a 2013 335xi and worked with Tom Forte. The overall experience was excellent! Tom is great to work with. He is extremely passionate about these cars and knows them More

by Jeffrey.W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Forte, Tom Forte
July 18, 2012

Although this is my first BMW,I've purchased many cars & dealt with many more Sales Reps,but NEVER did I enjoy the "buying experience" as I did in working with Bobby Kaufman.Not only did he know his produ More

by Ken's folks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert,(Bobby),Kaufman
May 20, 2012

After choosing to try BMW of Greenwich to purchase a pre-owned car, I would definitely NOT recommend dealing with this VERY unpleasant sales manager. We met with Alex, who was wonderful to work with, ho More

by maried123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren Waldrop
Jun 02, 2012 -

BMW of Greenwich responded

At BMW of Greenwich we take Dealer Rater reviews and any customer feedback we receive very seriously. As the manager who is mentioned in this review I am very embarrassed that I have given this impression to anyone, let alone a BMW of Greenwich customer. Most importantly I’d like to convey that Alex is a wonderful Client Advisor and I am proud to have him on my team and I hope that any impression I gave you of myself has not tarnished your impression of him. I clearly did not do my job up to the proper standards when you were in our dealership and I would humbly ask to speak with you directly. I take my job very seriously and I take customer service even more seriously. In order to use your feedback to ensure that no other customer has this type of experience I would greatly appreciate the opportunity to apologize directly at (203) 413-1904 or via e-mail at lwaldrop@dchusa.com and hear any additional feedback you can provide me with. Thank you again for your time. Lauren Waldrop Certified Pre-Owned Sales Manager

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