BMW of Greenwich

NOT RECOMMENDED My husband and I were not in a place to purchase a new vehicle, but needed a reliable car that I could use daily and he could use for his long work co My husband and I were not in a place to purchase a new vehicle, but needed a reliable car that I could use daily and he could use for his long work commute during these harsh New England winters. We looked into used vehicles at reputable dealerships knowing that we would have to pay more for the vehicle than from a private party or small used car lot, but hoped that we'd leave with a more reliable car that had been through thorough inspections. Fearing costly repairs in the near future, we made it very clear to our salesman that we were very concerned about the condition of used cars and asked that they please do a thorough inspection. John, our salesman assured us that the vehicle had been carefully inspected and that all necessary repairs were made. We drove the car off the lot on a Saturday morning, went straight home and did not drive the vehicle at all on Sunday. I start the car on Monday morning for the first time since leaving the lot and of course, the "Service Engine" light comes on. I panicked and called the dealership as soon as they opened. John said he would speak with the Used Cars Sales Manager, Lauren about making arrangements to get the car back into their service department for inspection. He calls back and suggests that I first have my mechanic friend, who had accompanied me to purchase, look at it. Perhaps the system just needs a reset. I obliged and called back the next day to tell them the issue had to do with the catalytic converter, which was worrisome because that is not be a cheap fix. This is the beginning of when I was given the runaround. John stated that it was out of his hands and directed me to Lauren, the manager. The very next day, I called her direct line several times and left several messages, but didn’t hear back. Finally, after several hours, I decided to call the main line and asked them to transfer me to her and of course, she answered. She stated that since it was a used vehicle, they had no obligation to look at the car or make any further repairs after the car leaves the lot and she did not want to offer an inspection because she would have to charge me for it. Really? She wants to charge me to look at a car she just sold? And not to mention, the work would be done by her service employees who are already getting paid to be there. She proceeded to ask me if the car was starting and if I was aware of any issues that would lead me to believe the car was unsafe to drive. Only then, would she consider taking a look. BMW is a multi-billion dollar company and therefore, we do hold you up to a higher standard. I could understand if this happened with A Better Way Autos Dealership or a private seller, but I'm sorry, BMW is a highly reputable company that should pride itself on great customer service and make sure that they are selling cars that do not have problems the minute they leave the lot. The car was in their shop up until the minute we picked it up and in hindsight, perhaps that was a red flag. Were they were aware of the issue and simply tried to manipulate the computer system to cover it up for the sale? I hope this is not the case, but I think my suspicions are warranted considering how they handled my diagnostic and repair request. I understand that I purchased a fairly inexpensive used vehicle in comparison to their brand new BMWs, but does that mean I should not get the same customer service as someone who purchases a $200K vehicle? And I realize that BMW is not obligated to look at or repair my used vehicle per sales guidelines, but does that mean they shouldn't in good conscience offer to help, considering the car just left their lot? After 20 aggravating min on the phone with Lauren she let out some sighs and finally offered to look at my car at no charge, but ONLY IF I would commit to understanding that I would be responsible for any additional fees incurred if repairs were made. I was at a lost of words and had pretty much run out of energy at this point from anxiety and trying to persuade her that it would be the right thing to do. I did not take her up on her offer for the diagnostic and what probably would have been overpriced repairs. Since then, we've come across other issues and have had to deal with. In our case, it was pointless to put our trust in a big name company like BMW. The experience has truly been a worst case scenario come true. We probably would have been better off purchasing a car from a private seller for half the price. We were set on returning in a year to purchase 2 new BMWs. However, we will not be returning or referring any friends or family to BMW of Greenwich and highly suggest that potential buyers stay away from at least this location. Making money is an important part of a business, but making money the honorable way is something that BMW should really consider teaching their employees. I know I would not be able to sleep at night if I did my job this way. More

Waste of time they just want to sell without spending time and providing info of the product. I am giving zero rating as i felt i was forced to but the car by building pressure on me time and providing info of the product. I am giving zero rating as i felt i was forced to but the car by building pressure on me More

Salesman had the audacity to send me rude email stating the reasons why his bait and switch tactics where justified. Will never consider this dealership again. the reasons why his bait and switch tactics where justified. Will never consider this dealership again. More

Joe made our experience at BMW very easy and enjoyable. He found us the exact car we were looking for immediately. He organized everything that needed to be done and made the transaction as efficient and s He found us the exact car we were looking for immediately. He organized everything that needed to be done and made the transaction as efficient and stress free as possible. He also gave us a great deal. I recommend him to everyone. More

Joe Coniglio was so great to work with throughout the entire process of getting my new x1. He was extremely knowledgeable, very personable, and made it very easy for me to give up the car that I loved! I entire process of getting my new x1. He was extremely knowledgeable, very personable, and made it very easy for me to give up the car that I loved! I will highly recommend working with Joe and this dealership to others. More