BMW of Greenwich

What a great dealer. My service writer (Bernadette Capra) was awesome. She was very detailed in explaining what was wrong with my car and what needed to be done to fix it. Very friendly the way it should be. was awesome. She was very detailed in explaining what was wrong with my car and what needed to be done to fix it. Very friendly the way it should be. She made me feel very comfortable to be there. The technician (Frank Fata) was also very helpful. He took the time to show me some features on my car that I didn't even know I had. He also did a great job fixing it right. I recommend this dealer to all my friends. Look forward to coming back to this center again... More

They are also easy to make an appointment with. Convenient hours to drop/pick-up the car. Clean, low-mileage loaners are always available while they meticulously work on your car. My most recent vi Convenient hours to drop/pick-up the car. Clean, low-mileage loaners are always available while they meticulously work on your car. My most recent visit required a standard oil change and fixing a slight problem with my radio. My service adviser, Fabian, truly went the extra mile to try and understand the problem before I left in case they could not duplicate the error. When in fact they could duplicate the error, Fabian worked quickly with the staff to have the problem remedied. He provided great follow-up communications, and the car was like new when I received it. A courtesy car wash is always nice, and I can feel good in knowing that the next time my car needs service, I have a dependable dealership and top notch service adviser to go back to. More

My 2006 530xit had a break down in South-Western Virginia, BMW Roadside assistance was called as I was covered. Tow truck brought my family and my car to BMW of Charlottesville and then arranged fo Virginia, BMW Roadside assistance was called as I was covered. Tow truck brought my family and my car to BMW of Charlottesville and then arranged for a rental car back to New York for us. Once the car was ready to be 'reunited' with me, BMW Roadside completely dropped the ball. BMW Roadside said that they would not speak with me directly and only with the dealership currently in pocession of the car. BMW of Charlottesville had never 'reunited' a car with its owner before, and told me that BMW Roadside said I lived too far away to be reunited, and said there was nothing they could do either. I offered to pay the difference, but no one would quote me a price to transfer my car. I then called BMW of NA who were completely useless and told me that BMW Roadside Assistance was a third party program and therefore they are not responsible and have no authority. I told them that is complete xx, as most of the parts in their cars are made by third parties (excluding the inline 6) and yet they still call it a BMW. My simple ask was to suggest to me a solution to be reunited with my car. I offered to meet the car at a BMW dealer halfway (less than 250 miles, to which I was told that the car cannot be transferred to another dealer and that it had to be received by me personally. When pressed they had no suggestions aside from "perhaps you can choose a McDonald's on a highway within 250 miles of Charlottesville Virginia to wait for the car." Are they out of their minds? In final desperation I called my local BMW dealer (BMW of Greenwich) and asked to speak with my service advisor Norbert Kerekes. I told Norbert about the runaround I was getting, and asked if he had any suggestions. Rather than simply rattling off a couple of ideas, Norbert took this opportunity to own the situation, and said "Let me talk to my manager and see if we can't help get your car back to you." This was yesterday at 4pm. This morning I had a message from Norbert that my car was in BMW of Greenwich's pocession and that a mechanic was looking over the car one more time before releasing it to me. I was amazed and overwhelmed with joy and relief that with one call to Norbert and the entire service team at BMW of Greenwich, that our issue was mittigated. I can honestly say that Norbert's actions have moved us so, we will be buying my wife's next car in the next 3 months from BMW of Greenwich. More

I had previously purchased a BMW from this dealership and had a good experience. So naturally I went back to this same dealership to buy another BMW. Again, my overall experience was extremely pleasant. I had a good experience. So naturally I went back to this same dealership to buy another BMW. Again, my overall experience was extremely pleasant. I think this had to do a lot with my salesperson, Mr. Frank Omidi. He was patient with me as I wasn't sure exactly which SUV to buy. He allowed me to test drive both models so that I would be comfortable in making the right purchase. The price of the car was fair as I had done my research in comparing prices with other dealerships. After the purchase, Frank gave me some all weather mats for the car which was a nice gift. The car was fully loaded, and I had trouble understanding some of the more "technical" gadgets. He was more than happy to spend some time explaining and showing how all these things work. In addition, I received a phone call or two to make sure all was in working order. I'm extremely happy with my salesperson and this dealership in Greenwich. I highly recommend Frank to anyone who is interested in a BMW purchase. More

Frank is an excellent person to deal with in all aspects of life. He took the time to find out what was important to my wife and I and then took us through the process clearly and quickly. To give you an id of life. He took the time to find out what was important to my wife and I and then took us through the process clearly and quickly. To give you an idea of how he went the extra mile he even came in on his day off to make sure everything went smoothly with the delivery of our X3. I cannot say enough about how impressed I am with Frank and everyone at the dealership. I do not hesitate to recommend them to friends, family & associates. More

Terrible sales and service namely, Thomas Forget and the supposed manager Peter Provost. I've come to expect very little from there service. Port chester service center is also subpar. My suggestion woul supposed manager Peter Provost. I've come to expect very little from there service. Port chester service center is also subpar. My suggestion would be New Country Porsche or Audi up the street - thats where I will be going very soon. Not very impressed by the BMW Brand. I expected more when purchasing a 75k+ car. More

Ben a customer since 1993 although I live in New York with closer bmw dealers (Bayside, NY) I go to Greenwich since then because of their outstanding service operation and its management totally satisfie with closer bmw dealers (Bayside, NY) I go to Greenwich since then because of their outstanding service operation and its management totally satisfied B Steiner More

This dealership is the best. They were so friendly and helpful. Trevor taught me everything I needed to know about my new 535i. He was ever so thorough and made my buying experience a true pleasure. He helpful. Trevor taught me everything I needed to know about my new 535i. He was ever so thorough and made my buying experience a true pleasure. He even recommended a great local deli to me, chicken joes. Great nuggets! This is my first BMW and I just love it. It handles the roads like a dream. I will not be going back to any of those Japanese made boring cars. If you want a great car and you also want great service go to BMW of Greenwich and ask for Trevor. More

Nice to see a woman as a service advisor finally. Bernie is great to work with! She is patient and understanding! I love everyone in Port Chester as I have spent a lot of time there because i think i boug is great to work with! She is patient and understanding! I love everyone in Port Chester as I have spent a lot of time there because i think i bought a lemon, but its just nice to deal with a woman. She takes her time to sit down with you and talk to you. Shes an A+. More

I used to go to the BMW dealership in Manhattan. The quality of the service left a LOT to be desired. I had sworn off BMW's as a result. This car was a find and I was at a loss as to where to get it s quality of the service left a LOT to be desired. I had sworn off BMW's as a result. This car was a find and I was at a loss as to where to get it serviced. By word of mouth I found Norbert and I would not go anywhere else. The drive is worth the quality of service, the responsiveness, the care and the absolute professional nature of everyone I come in contact with. I am very grateful I found them. THANK YOU NORBERT!!! More