BMW of Greenwich

Norbert Kerekes has been my Service Advisor with this car. His attention to even the smallest detail makes servicing this car a pleasure. My experiences with this dealership have been good enough to br car. His attention to even the smallest detail makes servicing this car a pleasure. My experiences with this dealership have been good enough to break me from the habit of buying used cars. They even gave me the best deal! More

I brought my 530 in to check the coolant level since I was getting a message that the level was low. When Robert Radison checked the level he also noticed that there was some grime around the oil filter was getting a message that the level was low. When Robert Radison checked the level he also noticed that there was some grime around the oil filter housing and could be the result of a slight oil leak. I brought the car in to check it out and they found and fixed the leak and also found a leak in the cooling system as well as the A/C system. Norbert followed everything up even when a called back to have them check the A/C since I did not mention it when I dropped the car off. I appreciate the attention to detail as well as the follow up. More

I would like to rate a "10" for all of the criteria listed above. We purchased two BMW's from Greenwich and our experience was outstanding both times. I am writing this review because I refer criteria listed above. We purchased two BMW's from Greenwich and our experience was outstanding both times. I am writing this review because I referred a friend to the Greenwich dealership and he just purchased a 535 x drive. He absolutely loves the car (He previously had a Mercedes). Since I was with him the day he met with Tom Forget and Alex Soyres and purchased the car that day, I got to experience their commitment to excellent customer service once again. My friend has kept me apprised of all the positive aspects of the car, and he can't thank us enough for referring him to Greenwich. My husband will be leasing another 5 series early next year and I just recently purchased a 3 series which is awesome. We have owned several BMWs over the last 12 years and have gone to other dealerships, but after finding Greenwich, we would not purchase/lease our BMWs anywhere else. I strongly recommned that if you are considering buying or leasing a BMW, you must go to Greenwich. Plus, their service center in Portchester is the best. PPM More

I just sent in my review for a defective tire replacement but for some reason my ratings did not get recorded. I would like the record to reflect that I was very pleased with the sales and service related t but for some reason my ratings did not get recorded. I would like the record to reflect that I was very pleased with the sales and service related to my tire replacement. More

First of all, my sale's person, Tom Forget was great! I been looking at my new car for few months, and did my homework before I walked in. As a consumer, you always have a doubts and skepticism of car sal been looking at my new car for few months, and did my homework before I walked in. As a consumer, you always have a doubts and skepticism of car sales person and hard to trust them. Also, once the sale is done, they do not follow through with customer service. However this case was different. I felt as he worked even harder after we made a deal. For example, he always returned both of my calls and emails. Also, knew exactly what the status of my car was in production procedure and gave me very close eta on the car delivery. Based on the experience that I had with Greenwich BMW, I would highly recommend to my friends and my family. Thanks Tom. More

Norbert Kerekes is very knowledgable about BMWs and has been extremely helpful as a client advisor. He has always stayed in touch about the service and called promptly when our car was ready. He is courte been extremely helpful as a client advisor. He has always stayed in touch about the service and called promptly when our car was ready. He is courteous and professional and I have confidence that he'll see that all work is done thoroughly and completely . When the inevitable problems have arisen during servicing, Norbert has explained the issues in a timely manner and has handled them to a satisfactory conclusion - this is a true indication of his concern for the customer and his capability. I have recommended several friends with BMWs to him. More

I went to dealer for tire an rims issues rich went above an beyond the call of duty to make sure my car was taken care everything was fix in a timely manner, always keeping me inform of what was going on, i an beyond the call of duty to make sure my car was taken care everything was fix in a timely manner, always keeping me inform of what was going on, its a pleasure to work with people like Richie outstanding service keep up the good work we need more people like rich that it's the only reason I'm writing this review usually don't like to write reviews but said this should not go unnoticed once again thank u Richie ,will work we u any time More

What a great dealer. My service writer (Bernadette Capra) was awesome. She was very detailed in explaining what was wrong with my car and what needed to be done to fix it. Very friendly the way it should be. was awesome. She was very detailed in explaining what was wrong with my car and what needed to be done to fix it. Very friendly the way it should be. She made me feel very comfortable to be there. The technician (Frank Fata) was also very helpful. He took the time to show me some features on my car that I didn't even know I had. He also did a great job fixing it right. I recommend this dealer to all my friends. Look forward to coming back to this center again... More

My Son recomended me to go to Pace BMW although I was very reluctant to do so because I have been a Westchester BMW customer for 25 + years. I came into your service department today and was greeted with very reluctant to do so because I have been a Westchester BMW customer for 25 + years. I came into your service department today and was greeted with the utmost respect! A man came over to greet me after expressing to another service attendent who I was, this man who came to greet me was Mr. Fabian Bonici. After we spoke for a short period of time he not only gained my respect, he made me more confident that BMW was and is the automobile that I should stay with and Pace BMW was the dealer to be with. My hat off to Mr. Bonici, I not only had lost faith in Westchester BMW, I lost respect because of there arrogance and ill mannered ways, Mr.Bonici has restored my faith and made me and my entire family a customer of PACE BMW. Sincerely, Harry Papanicolaou More

They are also easy to make an appointment with. Convenient hours to drop/pick-up the car. Clean, low-mileage loaners are always available while they meticulously work on your car. My most recent vi Convenient hours to drop/pick-up the car. Clean, low-mileage loaners are always available while they meticulously work on your car. My most recent visit required a standard oil change and fixing a slight problem with my radio. My service adviser, Fabian, truly went the extra mile to try and understand the problem before I left in case they could not duplicate the error. When in fact they could duplicate the error, Fabian worked quickly with the staff to have the problem remedied. He provided great follow-up communications, and the car was like new when I received it. A courtesy car wash is always nice, and I can feel good in knowing that the next time my car needs service, I have a dependable dealership and top notch service adviser to go back to. More