BMW of Henderson - Service Center

They were VERY busy. Might need more help? I guy came in after me and he was taken in before me. I waited three days for my car - was very inconvenient. I don't have Might need more help? I guy came in after me and he was taken in before me. I waited three days for my car - was very inconvenient. I don't have a second car. Couldn't find why 'Service Engine Soon' light was on. Cost me $237+ anyway. Now 'Low Tire' light is on and reads "INACTIVE". More

The team took the time to make sure my BMW was serviced correctly and kept me informed along the way. correctly and kept me informed along the way. More

The service department is exceptional with a customer service area that is comfortable and accommodating. I enjoy working with this dealership. Always look forward to my service appointments here. service area that is comfortable and accommodating. I enjoy working with this dealership. Always look forward to my service appointments here. More

Reliably prompt, efficient, knowledgeable and helpful best describes service advisor Christian Mandapat. He has consistently addressed my needs with a positive can-do attitude. best describes service advisor Christian Mandapat. He has consistently addressed my needs with a positive can-do attitude. More

Warranty Air Conditioning repair work was performed, Albert was my service agent and my experience was excellent, 5 star. Albert was my service agent and my experience was excellent, 5 star. More

Albert took excellent care of me and my car. Knows his BMWs. Will return for service. Knows his BMWs. Will return for service. More

My service advisor takes good care of customers. Very professional and reliable. I can count on him any time. Very professional and reliable. I can count on him any time. More

Mauricio was first, the best when it came to customer service! He was patient, kind, knowledgeable, informative, and best of all he was from BMW of Henderson. My experience is this, I drove up, a greeter service! He was patient, kind, knowledgeable, informative, and best of all he was from BMW of Henderson. My experience is this, I drove up, a greeter came to my car and directed me to wait for my service professional, I walked inside to a luxury waiting room where I sat on an air-conditioned room with a comfortable armchair, large television for entertainment, and other BMW owners that were just as pleasant. Then swiftly I was called by my service professional. His name is Mauricio, handsome, well-manicured, smelled great, absolutely great smile, and I am glad I received Mauricio as my service professional. From there he explained what was going to happen. I left and then same day I received his communication to let me know my BMW will be ready the following day. He immediately let me know what time my car was going to be ready. Asked if I wanted my car wash and I agreed. I went back to BMW of Henderson, asked the front desk for Mauricio, then met with him. Mauricio explained the repair, then explained some of the repairs I had to make. My tire was separating or split, I then told him, that I already have a tire shop, but he informed me that he can work with me on price if that is what is important. He would even price match my tires. He definitely seeded my thoughts next time I get my tires. I might just get them there just because he was an amazing service professional. From my personal experience of BMW of Henderson, it was an amazing experience, with an amazing service professional. They all deserve a 10 out of 5 Star for treating me like a BMW owner. More

clean, luxury, modern, excellent customer service, staff are all nice, friendly and courteous, knowledgeable and professional. are all nice, friendly and courteous, knowledgeable and professional. More

Clean and efficient Christian as usually is great always professional and on top of everything professional and on top of everything More