BMW of Henderson - Service Center

Great experience in the service department. Scheduling the appointment over the phone was easy. I dropped off my vehicle and was greeted promptly and shown to the waiting area. Working with Scheduling the appointment over the phone was easy. I dropped off my vehicle and was greeted promptly and shown to the waiting area. Working with Albert as the service advisor was great. He kept me up the date on the progress and notified me when the vehicle was done. Picking up the vehicle was easy and a fast process. I would go back to the service center anytime for issues with my car. More

Do NOT visit this business. I had scheduled service for my vehicle over a week in advance. No phone call in advance, but that’s not the issue. When I arrived early for my appoi I had scheduled service for my vehicle over a week in advance. No phone call in advance, but that’s not the issue. When I arrived early for my appointment, there were no less than 5 advisors not assisting clients, two of which were shopping online as I could see their computer screens. 20 minutes after I arrived, service advisor Kyle came over to get me. We sat down and I explained the issue I was having. He asked if I had planned on leaving my car and I said yes no issues and he said “good, because we are backed up 3 days so it’ll be next week”. Once again no call in advance to let me know this. I was rightfully upset and had no ability to leave my car so I went to leave and the service advisor was very indignant and said “don’t blame us for your issues”. Customer service doesn’t exist at this business. I asked for a call back from the service manager and general manager and got nothing. I wasn’t looking for anything more than an apology but obviously that was too much to ask. Take your BMW or buy your new BMW at Las Vegas BMW on Sahara. They actually care about their clients. More

Never had a problem with any of the service men with BMW always get my car ready to go get it fixed and the BMW dealership service department is the best I’ve ever had always get my car ready to go get it fixed and the BMW dealership service department is the best I’ve ever had More

I recently made the mistake of taking my X6 to BMW of Henderson. I’ve been dealing with BMW’s schizophrenic rear hatch that opens when anyone with the key fob comes near the rear of the car. Unfortunat Henderson. I’ve been dealing with BMW’s schizophrenic rear hatch that opens when anyone with the key fob comes near the rear of the car. Unfortunately, the only “fix” is to have the dealer reprogram the hatch to require two presses of the hatch-unlock on the fob so it doesn’t just open into the garage door, random people or any other sharp and scrapey objects that happen to be behind the car. I also needed to update my maps, another “dealer must do” update, and for some reason the driver’s power seat stopped working so I made a 9:30 appointment with BMW of Henderson…big mistake…HUGE! I arrived to drop my car 5 minutes before my appointment, was ignored by several unhappy looking employees before making my way to a help desk where I stood for about a minute before the person behind the desk glanced up and said, “can I help you”. I explained I needed the service department, and he pointed over his shoulder and went back to what he was doing. I went back to my car pulled it in through the big doors where a “greeter” asked my name and for my key. I was then taken to the entry doors where Mr Greeter pointed toward the interior and said “wait over there and someone will come get you”. After about 15 minutes, a service department associate came into the seating area, talked with another employee for a minute or two and then looked around and announced my last name. I let her know I was there, and she introduced herself as Julia and led me back to her desk where she asked what the problem was with the car…could have sworn that was part of what I laid out during the appointment setting part of the program, but hey I love repeating stuff, so I ran down the 3 things the car was in for…She said, “we have a $500 dy-ag fee”. I asked what a “dy-ag” was and she smiled and said “diagnostic”. Ah, so cool, never knew I was going to get learned some new hi-tech lingo when I dropped my car…what a treat! After about 45 minutes of “dropping off” my car, and learning some new cool, hip auto-dealer lingo, I was on my way back home courtesy of my wife. Good thing she had the day off, because I was never asked if I needed a ride home or if I needed a loaner vehicle, perhaps a bicycle or a pair of roller skates. At around 3:30 on the day that I dropped my car off I got a text from Julia saying she was waiting for the “diagnostic from the technician”. I assumed this meant that the tech had hooked my car up to the super-duper BMW “dy-ag” machine and we were simply waiting for that “dy-ag” report to explain why the seat didn’t work, fix it, change up the hatch control, download the latest maps and I’d be B’mn down the road the next day…Once again…big mistake…HUGE. At about 12:30 Friday…I reached out and asked what the status was…at 2, (stellar customer service), I received a response from Julia letting me know that…yep, you guessed it…she was “waiting for the diagnosis”. After 15 minutes I got a follow-up saying she was still waiting for it to get into the shop for the “dy-ag”, but “yours is the next one to go in :)” the smiley face really saved the day…I was on the verge of getting upset until that little smiley face popped up at the end of the text. When I asked why they gave me an appointment for Thursday morning if they didn’t have enough techs to do the “dy-ag” of my driver’s seat until Friday afternoon, she informed me that they were, “very busy” and that those appointments are more like, “place holders”. I finally had enough and told her to take my car out of the “dy-ag” rotation and that I would be over to pick it up in the next 30 minutes. Honestly, if their service is anywhere near as inept as the scheduling and customer service, it’s probably a blessing that they didn’t do any actual work on the car…most likely the maps would have set for a lovely tour of Istanbul, the hatch would have been hermetically sealed and the seat would have launched me into outer space. More

real excellent service. advisor was excellent. service was done quickly and on time and done perfectly. advisor was excellent. service was done quickly and on time and done perfectly. More

On July 3rd at 4:43pm I had a flat tire on my 750i. Great news I was only 0.3 miles from the dealership and I have run flats. Literally so late in the day and the day before the 4th of July and Gregory Great news I was only 0.3 miles from the dealership and I have run flats. Literally so late in the day and the day before the 4th of July and Gregory Mercer was able to get me in and get me back on the road with my new tire as if it never happened. I am so grateful and really for the situation it worked out to be the best possible situation. More

Dealership is very good. I did not have issues to for resolution so can’t say too much. Overall, BMW of Henderson has been very good. I did not have issues to for resolution so can’t say too much. Overall, BMW of Henderson has been very good. More

Far better than the Sahara location. Three hours for an oil change is too long. Three hours for an oil change is too long. More

Excellent service. They went above and beyond. Highly recommend. Did exactly what they said they would do in a timely manner. Would use them again They went above and beyond. Highly recommend. Did exactly what they said they would do in a timely manner. Would use them again More

The warranty repair went smoothly and my service advisor, Savana, is great. I was also sent a video showing the repairs. Savana, is great. I was also sent a video showing the repairs. More