BMW of Henderson - Service Center

Exceptional customer service! Everyone was welcoming & nice. Loved Stacy our adviser. Genius available to help with questions since this is my first BMW. Everyone was welcoming & nice. Loved Stacy our adviser. Genius available to help with questions since this is my first BMW. More

I am never disappointed by the professional and yet friendly and accommodating nature and interaction of the sales and service staff at BMW Henderson. I typically have Victor as my service representati friendly and accommodating nature and interaction of the sales and service staff at BMW Henderson. I typically have Victor as my service representative and he is incredibly good at follow up and follow through. More

Good service Got back to me very promptly and prices were fair. Will use them again fair. Will use them again More

My BMW didn't pass smog test so I took it to the dealership to clear a code. They kept my car for 5 days. I was told there was no rental car available. ( It was a huge hassle to get rides to work dealership to clear a code. They kept my car for 5 days. I was told there was no rental car available. ( It was a huge hassle to get rides to work for those days, but I understand things are different after pandemic.) After I paid for service, I was told that I could have had my smog done there! Why didn't anyone suggest that before I picked up my car? Other than those two issues, the service provided was great. More

Oil Change and Full Inspection completed same day. Communication and Service were great. I’ll be taking my car back again when the next service is due. Communication and Service were great. I’ll be taking my car back again when the next service is due. More

Worst service I have had with BMW. Poor communication on status of service, had to travel to another location for loaner vehicle which was not reserved prior to my appointment. I was Poor communication on status of service, had to travel to another location for loaner vehicle which was not reserved prior to my appointment. I was given a ride to a rental service and was given small compact car. Service was not completed when promised. Luckily I had a hotel for the night. Next day, approx. 1030am service rep. text car was done. I arrived approx. 1 hour later and car was not ready. I'm from Lake Havasu City. I will have my X5 serviced in Phoenix next time. More

Very professional. Caring and honest service team !! They treat you like family. Elegant lobby and welcoming staff 😊😊😊😊😊 Caring and honest service team !! They treat you like family. Elegant lobby and welcoming staff 😊😊😊😊😊 More

I took in my 5 series for service and Victor. A our service rep was amazing honest and communicative. The service is impeccable and I recommend anyone looking for a nice luxury vehicle go with BMW A our service rep was amazing honest and communicative. The service is impeccable and I recommend anyone looking for a nice luxury vehicle go with BMW of Henderson. More

I really appreciated Kyle and his willingness to walk me through the damage with my car and all available options. I felt like he was working hard to help me. I appreciated that. through the damage with my car and all available options. I felt like he was working hard to help me. I appreciated that. More

the service advisor AL is phenomenal, he was fast quick and efficient. we will definitely be back. and efficient. we will definitely be back. More